Yulistyari, Eka Indah, Chotibul Umam, and M. Reiza Fachrozy. “Analisis Kualitas Pelayanan Bus Pariwisata Dengan Metode Service Quality Dan Importance Performance Analysis”. Operations Excellence: Journal of Applied Industrial Engineering 11, no. 2 (July 23, 2019): 144–152. Accessed June 3, 2026. https://publikasi.mercubuana.ac.id/index.php/oe/article/view/6129.