Megawati, Masda, Nunung Setiyana, Mufti Imam Pekih, and Sugeng Santoso. “Balanced Scorecard Method As Measurement of Key Performance Indicators at PT PELNI (Persero)”. Operations Excellence: Journal of Applied Industrial Engineering 13, no. 2 (July 31, 2021): 232–244. Accessed June 11, 2026. https://publikasi.mercubuana.ac.id/index.php/oe/article/view/12055.