2026-11-12T10:36:07Z https://publikasi.mercubuana.ac.id/index.php/oe/oai

oai:ojs.pkp.sfu.ca:article/497 2020-10-07T10:22:42Z oe:ART driver

PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUASAN SERTA IMPLIKASI PADA LOYALITAS NASABAH PT. RABOBANK INTERNASIONAL INDONESIA (Studi Kasus Pada Produk CASA dan DEPOSITO di Cabang Tanah Abang Jakarta) Rusmantowi, Ahmad Abstract. The aim of this research is to find out of the effect of quality products andpromotion towards customer satisfication and implication to customer loyality. Therespondents on this research are customers of CASA and time deposit on RabobankTanah Abang Branch, and they have become customer for at least 12 months. Thenumber of respondents is set of 100 respondents by using sampling technique. Thisresearch used analysis of Structural Equation Modeling (SEM). The results showed that:There is a positive correlation towards quality products with customer‘s satisfaction,promotion to customer‘s satisfaction, quality product and promotion of customer‘ssatisfaction, product with the customer‘s loyalty, promotion to customer‘s loyalty, andcustomer‘s satisfaction. Quality product, promotion towards the satisfication and loyalitycustumer, and there is no positive and significant correlation of quality product,promotion towards the loyality customer‘s through the customer‘s satisfaction as theintervening variable. Recommended for further researchers to expand the scope of theresearch is not just only one Rabobank Indonesia Branch but include of the othersRabobank Indonesia Branchs. Management of Rabobank Indonesia should to conductevaluation and improved the service in case of responsiveness by giving special trainingfor customer service to minimize complaintin order to increase satisfication and customerloyality.Keywords: Quality Product, Promotion, Satisfaction, and Customer Loyalty Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/497 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 1, (2014): OE Maret 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/497/438 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/498 2020-10-07T10:22:42Z oe:ART driver

EVALUASI KINERJA PEMASOK DENGAN METODE ANALYTICHIERARCHY PROCESS Zahir, Saktiva Moryza Abstract. This study aims to determine the performance assessment criteria forsuppliers with better criteria based on previous research and the study ofliterature, also measure the performance of suppliers using the criteria. Theresearch data is the data performance per supplier during the period January toAugust 2013. The sampling method used is a saturated sampling where the entirepopulation is taken as a sample with a population of 9 people and 3 people for asample of experts. The analytical method used in this study is the AnalyticalHierarchy Process (AHP). The results showed that the criteria can be used in thecompany and of the simulation shown significant results from suppliers that serveas sample simulations. The criteria are include quality and durability testing,delivery, price, responsiveness, financial stability and business, informationdevelopment process, technical ability and a good & stable background. Afterdone supplier performance assessment using criteria that already selectedresulting effective measurement, example using 3 company supplier which isgenerating a decision for best supplier selection that can cooperate with companypositively. Assessment can be done for improving supplier performance withpurpose improving performance based on worse criteria that supplier has.Keywords: Supplier Performance Assessment, AHP, Analytical HierarchyProcess, Supplier Performance Effective Measurement, Supplier Selection &Decision Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/498 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 1, (2014): OE Maret 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/498/439 Copyright (c) 2016 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/500 2016-04-14T00:53:45Z oe:ART

oai:ojs.publikasi.mercubuana.ac.id:article/504 2016-04-14T01:15:22Z oe:ART

oai:ojs.pkp.sfu.ca:article/507 2020-10-07T10:24:30Z oe:ART driver

APLIKASI METODE ANALYTICAL HIERARCHY PROCESS (AHP) DALAM PEMILIHAN KONTRAKTOR DI PT. DSS SERANG Budiharjo, Budiharjo Abstract. PT. DSS is engaged in the generation of electrical energy trying toimprove their quality to ensure the availability and reliability of electricity andsteam distribution to customers. Then the company has always tried to maintainthe operational continuity of power generation engines. One way to implementimprovements boiler and turbine overhaul alternately and must be completed on-time schedule, it must be done by a competent contractor. To ensure thecompetence of the contractor to overhaul the necessary research to evaluate itsperformance aimed at selecting the best contractor. From the research results withAnalytical Hierarchy Process (AHP) methode is known that most prioritizedcriteria in the selection of contractors is a priority quality criteria with a weight of0.539, other criteria is the cost (0.297) and the criteria for cooperation (0.164).The best contractors being the top priority is PT. NWI with the largest priorityvalue is 0.276, then PT. CMS (0.248), PT. TJ (0.175), and PT. KDS (0.173).Contractors whose value is the lowest priority are PT. CAS for 0.067 and PT. DE(0.052).Keywords: Overhaul, Analytical Hierarchy Process (AHP), Criteria, Matrix,Priority Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/507 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/507/447 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/508 2020-10-07T10:24:30Z oe:ART driver

ANALISIS PENGARUH KUALITAS PELAYANAN, HARGA DAN IKLAN TERHADAP KEPUTUSAN KONSUMEN DALAM MENGGUNAKAN JASA LOGISTIK JNE (STUDI KASUS CV.CIPTA ABDI MANDIRI DI DAERAH CENGKARENG) Junedi, Alant Abstract. This study aims to analyze and empirically test the hypotheses of theeffect of service quality, price and advertising on customers decision in usingJNE’s logistic service (case study CV. Cipta Abdi Mandiri at Cengkareng area).Sample of respondents in this study are customer of CV. Cipta Abdi Mandiri wasselected randomly at period 15 July until 31 August 2014 about 100 persons.Multiple Regression Linear used to analyze and test the hypotheses. The studyfound that model were proposed is fit based on Goodness of Fit Indices.Hypotheses testing concludes that service quality and price have significants andpositive effect on costumers decision of CV. Cipta Abdi Mandiri whileadvertising have no significant effect.Keywords: Service Quality, Price, Advertising, Costumers Decision Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/508 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/508/448 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/509 2020-10-07T10:24:30Z oe:ART driver

PENGARUH MOTIVASI INTRINSIK DAN MOTIVASI EKSTRINSIK TERHADAP KINERJA KARYAWAN PT. DAEKYUNG INDAH HEAVY INDUSTRY Rahmawati, Ika Abstract. The purpose of this study is to identify and explain the relationshipbetween intrinsic and extrinsic motivation influence the performance ofemployees of PT. DIHI. The study population was all employees of PT. DIHInumber 251 with sampling techniques disproportionate stratified randomsampling and based formula samples slovin found 154 respondents in the sample.Primary data was collected through questionnaires. Testing the validity andreliability of the questionnaire using the product moment correlation andCronbach's alpha. Data analysis using descriptive analysis, multiple linearregression analysis, hypothesis testing simultaneously (F test), testing thehypothesis partially (t test), and the coefficient of determination. The resultsshowed that the intrinsic and extrinsic motivation partial and simultaneouspositive and significant effect on employee performance. For intrinsic motivation,the most influential dimension is recognition. For extrinsic motivation,dimensions that influence the relationships with colleagues, working conditionsand salaries. Recognition can be a charter provision and development of theprovision of educational training. For working conditions, comfort in the work isnot only a convenient, adequate facilities, conducive and safe environment, butalso the relationship with your supervisor and partners.Keywords: intrinsic motivation, extrinsic motivation, job performance Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/509 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/509/449 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/510 2020-10-07T10:24:30Z oe:ART driver

PENGARUH GAYA KEPEMIMPINAN, BUDAYA ORGANISASI DAN KECERDASAN EMOSIONAL TERHADAP LEARNING ORGANIZATION PADA BADAN PENGEMBANGAN SUMBER DAYA MANUSIA HUKUM DAN HAM KEMENTERIAN HUKUM DAN HAM RI Regiana, Lita Abstract. Substitution of leader that causes changes in leadership style, thepresence of factors inhibiting the work culture of discipline and ability to adaptand percentage of employees who participate in training are problems that canhinder learning organization. This study aimed to examine the effect of leadershipstyles, organizational culture and emotional intelligence toward learningorganization in the Human Resources Development Agency of Law and HumanRights, Ministry of Law and Human Rights. This study used quantitative methods.The population of this study is all the employees of the Agency as many as 175people. The sampling technique using probability sampling, with proportionalrandom sampling, found a sample of 122 people, obtained by the formula Slovin.Data were analyzed using multiple regression analysis. The results showed thatthe leadership style, organizational culture and emotional intelligence partiallyand simultaneously have significant effect on learning organization.Transformational leadership style, learning culture and social skills have a moresignificant effect than the other dimensions to the dimensions of a learningorganization. Transformational leaders, the formation of a culture of learning andthe improvement of adaptability skills can promote the establishment of a learningorganization.Keywords: leadership style, organizational culture, emotional intelligencelearning organization. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/510 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/510/450 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/511 2020-10-07T10:24:30Z oe:ART driver

DETERMINASI STRUKTUR MODAL PERUSAHAAN DI BIDANG MANUFAKTUR YANG TERDAFTAR PADA INDEKS LQ 45 BURSA EFEK INDONESIA PERIODE 2010-2014 Juniarti, Rizki Abstract. The purpose of this study is to analyze the determination factors ofcapital structure, such as deficit, profitability and tangibility asset, and theirinfluence to the use of short term debt, long term debt and total debt, based on twoperspective namely Pecking Order Theory (POT) and Trade-off Theory (TOT).From the perspective of POT, company has a certain order to choose theirfinancing decision. The order start from internal to external financing. Thus, inPOT, deficit has positive influence to the debts while profitability and tangibilityasset have negative influences. From the perspective of TOT, debts are able toprovide advantage to offset the tax value. Thus, based on TOT, deficit,profitability and tangibility asset have positive influence to the debts. The samplesof this study are 10 manufacturing companies listed in LQ45 for minimum of fourperiods in 2010-2014 with OLS Regression as the analysis method. The resultsimplied that in terms to the use of short term debt and total debt, financingdecision of sample companies has no path suggested by POT nor TOT; however,regarding the uses of long term debt, the companies follows the path suggested byPecking Order Theory.Keywords: Deficit, Profitability, Tangibility Asset, Debts, Pecking Order Theory,Trade-off Theory Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/511 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/511/451 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/512 2020-10-07T10:24:30Z oe:ART driver

PENGARUH PEMASARAN RELASIONAL DAN LAYANAN PURNA JUAL TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP NIAT BERPERILAKU (STUDI KASUS DI PT ATLAS COPCO NUSANTARA) Fadhilah, Rubiati Abstract. The phenomenon, as object of research is behavioral intentions ofcustomers to the products indicated influenced by customer satisfaction. Customersatisfaction is predicted to be affected by the company's performance-relatedimpairment of relational marketing and after-sales service research objective wasto analyze the effect of relationship marketing and after-sales service to thecustomers behave intentions through customer satisfaction. The method used isquantitative research approach. The research sample of 100 respondents drawnfrom the study population of 100 people by using census method. Data collectiontechniques using literature study, questionnaire and observation techniques.Analysis of data using realiabilitas validity test instruments, test the classicalassumption of normality test and heterokedastisitas as well as analysis andhypothesis testing two lanes. The results showed that the relationship marketingand after sales service significantly affect partially or simultaneously on customersatisfaction. In addition, the results of this study also showed that the relationshipmarketing and customer satisfaction partially significant affect on the behavioralintentions but after sales service does not significant affect on behavioralintention. Furthermore, in the future research is recommended to include othervariables such as price, company's image, etc.Keywords: relationship marketing, after sales service, customer satisfaction,behavioral intentions. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/512 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/512/452 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/513 2020-10-07T10:24:30Z oe:ART driver

PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP DISIPLIN KERJA (STUDI KASUS PNPM MANDIRI PERDESAAN PERTANIAN DI PROVINSI PAPUA DAN PROVINSI PAPUA BARAT) Sihombing, Tulus P.J. Abstract. Field Program has strategic role in improving the income poor farmersin the land of Papua. Work motivation, working environment and work disciplinewill help escort in program activities. Research to know the influence ofmotivation of work, and workplace against discipline of work. Study on NationalSociety Empowerment Program Rural Agriculture in Papua Province and WestPapua Province. Independent variables consists work motivation and Workenvironement, with work discipline as dependent variable. The sampling methodused is saturated and sample of respondents who provide the answer as many as58 people of respondents. The method of analysis used in this study is multiplelinear regression. The research results showed indicate the presence of thepositive significant effect or influence of working environment in partial againstdiscipline of work. The two of variables consits work motivation and workenvironment jointly showed significant effect to work discipline. Workenvironment give stir the very great work discipline. While work motivation bypartial not influence to work discipline work.Keywords: Motivate The Job, Environmental Work and Discipline Work Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/513 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/513/453 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/514 2020-10-07T10:24:30Z oe:ART driver

PENGEMBANGAN SISTEM MANAJEMEN PERAWATAN FORKLIFT DENGAN PENDEKATAN RELIABILITY CENTERED MAINTENANCE (RCM) BERBASIS ORACLE ALERT SYSTEM (Studi pada PT Gajah Tunggal Tbk Tangerang) Anggoro, Susetyo Abstract. In the production system, all machineries and support system has arole in supporting the achievement of production targets. To achieve thesegoals, each machine and its supporting assets, including forklifts, need to bemaintained. In large quantities controlling the maintenance system in manualway is not possible anymore. The current maintenance system in PT GajahTunggal still rely on manual control, where the system information formaintenance scheduling forklift still rely on telephone and the maintenanceitems are still very simple, even just oil changes. Apllying a modern systemmaintenance with RCM approach is posible and on its implementation,combined with the ERP system that has been applied to the productionmachinerries, the oracle system module EAM (Enterprise Asset Management)and take advantage of advanced features of the oracle alerts. Forkliftmaintenance schedule information is automatically sent to the owner of theforklift, which is spread in many areas, by means of e-mail has been setup on thecell-phone will minimizes the possibility of not getting or forgotten information.Keywords: maintenance system, information system, oracle alert Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/514 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 2, (2014): OE Juli 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/514/454 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/515 2020-11-10T06:22:38Z oe:ART driver

USULAN PERBAIKAN PELAYANAN BENGKEL NISSAN HALIM DENGAN METODE SERVQUAL, IPA, DAN QFD Yunanda, Aditia Abstract. This thesis aims to measure the quality of services provided by NissanHalim. This study compares the levels of service according to the customer'sexpectations with the work done so far. The method used in this research isdescriptive analysis method qualitative data collection method through literaturestudy, observation and questionnaires. To determine the gap between perceptionand expectations of customers used the method ServQual. Results ServQual foundthat the quality of service provided does not meet customer expectations with thebiggest gap found on factors thoroughness of work performed servicing Todetermine the performance which need to be rectified used ImportancePerformance Analysis. Results IPA found that the factors completeness of theservice work performed, front linernya responsive, the operational time of theworkshop according to your schedule, as well as the reasonableness of the pricethat needs to be fixed. Meanwhile, to suggest improvements to the companyconducted method of Quality Function Deployment. QFD results provide thebenchmark improvement in the booking system, the number of technicians,service allocation, role play SA, service tools and technician skill that needs to beimproved so that the results could change science.Keywords: Service Quality, Customer Satisfaction, ServQual, IPA, QFD Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/515 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/515/455 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/516 2020-11-10T06:22:38Z oe:ART driver

PENGARUH CAREER, KNOWLEDGE MANAGEMENT DAN LEADERSHIP TERHADAP KEPUASAN KERJA KARYAWAN CHEVRON GEOTHERMAL DI INDONESIA Prabowo, Agus Abstract. Career management is inadequate, the implementation of knowledgemanagement systems that are less disciplined in supporting work processes andleadership ability, a factor predictable problems that can hamper job satisfactionof employees of the company in the pursuit of the competence to be a globalworkforce of talented high. This study aims at examine and analyze the influenceof Career, Knowledge Management and Leadership on Employee Job Satisfactionof Chevron Geothermal in Indonesia. This research design used quantitativemethod. The population of this research, all staff and associcate staff employeesof Chevron Geothermal in Indonesia as many as 525 employees. The samplingtechnique use proportional random sampling. The number of sample is 84employees uses Slovin Method. The method of analysis used in the research ismultiple linear regression analysis method with SPSS version 22.0. The resultsshowed that Career, Knowledge Management and Leadership simultaneously arehaving influence to employee job satisfaction of Chevron Geothermal inIndonesia. Partially Career has a positive effect on employee job satisfaction. Aswell as Knowledge Management and Leadership have a positive effect onemployee job satisfaction. Career and Leadership are biggest variable ininfluencing the employee job satisfaction.Keywords: Career, Knowledge Management, Leadership, Employee JobSatisfaction. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/516 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/516/456 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/517 2020-11-10T06:22:38Z oe:ART driver

ANALISIS JALUR KRITIS UNTUK MENGATASI KETERLAMBATAN PROSES PEMASANGAN PRODUK INTERIOR FURNITURE DENGAN METODE PERT PADA SALAH SATU PROYEK PT PAP CABANG BANDUNG Hindar, Nurendi Ibnu Abstract. This thesis aims to analyze the critical path in the process of installationof one project PT PAP branch Bandung. This study uses a network diagram(PERT) to identify the critical path on each element of the work. The number ofproducts in the studied projects totaling 13 units of product. The initial step in thisresearch by calculating the standard time of the measurement of working timeevery element of the process to 13 the number of products in the studied projects.Critical path analysis using QM program for Windows. Analysis of the criticalpath in the PERT method provides the possibility of project completion fastercompared to before analysis. Identify the cause of the problem of delays in thecompletion of the entire project using the RCA (Root Cause Analysis). There aretwo main problems based on the Pareto diagram are the problems andshortcomings rework delivery. The main factor of rework problem is theweakness of the monitoring system and communication supervisor and the limitednumber of senior artisan. Improvement efforts undertaken in this research is toincrease communication and monitoring system with regular reports and conductskills training for junior builders.Keywords: Project Management, Measurement of working time, PERT method,RCA Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/517 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/517/457 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/518 2020-11-10T06:22:38Z oe:ART driver

EVALUASI PEMAHAMAN PENGETAHUAN KUALITAS DAN PEMELIHARAAN LAPANGAN GOLF PADA DEPARTEMEN GOLF OPERASIONAL IMPERIAL KLUB GOLF DI LIPPO VILLAGETANGERANG Dewi, Ersia Rahma Abstract. Research method that used is descriptive analysis. The subject of thisresearch was employees golf operation department at Imperial Klub Golf, PTLippo Karawaci. Tbk, Lippo Village, Tangerang. This research was begin bypreparing the test in the form of multiple reasoned choice (two-tier diagnostictest), those questions were selected based on the indicators which had to beachieved by the employees in accordance to the standard and basic competence asof employees golf operation. The results of the evaluation showing the employeesunderstanding not met with company targets. Based of result of the research, it issuggested that management can develop learning strategies and models toimprove the understanding of employees with a combination of conventional andactive learning strategies. Recommended of learning strategies and models withadapted to current conditions are: (1) Strategy Expository (direct instruction),through lectures learning methods (lecture) and demonstrations. (2) Affectivelearning strategies, through the provision of task learning methods (modularizedinstruction) and exercise (drill and practice). (3) Group of cooperative learningstrategies (cooperative learning), the learning method of discussion and frequentlyasked questions. (4) The learning strategies of Conceptual Teaching and Learning(CTL), the learning method demonstration, sociodrama, field trips (fieldexperience)Keyword: Knowledge Quality and Maintenance Understanding, Two-TierDiagnostic Test, Learning Strategies and Models. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/518 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/518/458 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/519 2020-11-10T06:22:38Z oe:ART driver

PENGARUH KEPEMIMPINAN, MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA BIRO PENGAWASAN DAN PEMERIKSAAN PT BANK PANIN TBK Luhur, Raden Yohanes Abstract. Decline in the performance of the employee's achievement of businesstargets are not marked with the reporting of audit results in the last three years.This research aims to analyze the influence of leadership, work motivation and thework environment on performance of employees in Biro Pengawasan danPemeriksaan of PT Bank Panin Tbk. The method of research is descriptiveanalysis. The population of the research was the entire employees of BiroPengawasan dan Pemeriksaan PT Bank Panin Tbk which totaled 253 people.Sampling techniques using simple random sampling with the formula slovinfound 155 employees as sample. The methods analysis of this study is multiplelinear regression. F test results show that leadership, work motivation and workenvironment has a positive and significant influence on performance ofemployees. The t-test results show that the leadership of significant and negativeeffect on performance of employees, motivation of working is not significant andnegative effect on performance of employees and work environment a significantand positive effect on performance of employees. Based on the results ofemployees performance analysis can be maximized through increasedpsychological conditions of the work environment, as we reduce overtime.Keywords: Leadership, Work Motivation, Work Environment, EmployeesPerformance. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/519 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/519/459 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/520 2020-11-10T06:22:38Z oe:ART driver

ANALISIS PERBEDAAN LIKUIDITAS SAHAM, HARGA SAHAM, DAN RETURN SAHAM SEBELUM DAN SESUDAH STOCK SPLIT (Studi pada Perusahaan Go Public yang Melakukan Stock Split Periode 2011-2014) Kristianiarso, Aloysius Adimas Abstract. This study aims to determine the difference between the stock price,stock returns and trading volume before and after the announcement of a stocksplit. The research data is the daily data for a period of four years (2011-2014).The used sampling method was purposive sampling. Out of a population of 39companies which conduct a stock split, 38 companies that meet the criteria to besampled. The analytical method used in this research is a Independent t - test. Theresults showed there was no significant difference between the stock price beforeand after the stock split, there was a significant difference between return beforeand after stock split, and there was no significant difference between tradingvolume activity before and after the stock split.Keywords: stock prices, returns, stock trading volume activity, stock split Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/520 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/520/460 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/521 2020-11-10T06:22:38Z oe:ART driver

STUDI CITRA MEREK, KUALITAS PRODUK UNTUK MENCAPAI LOYALITAS PELANGGAN PADA KONSUMEN MINUMAN KESEHATAN KALBE JAKARTA Wisono, Fellix Setyo Abstract. This study aims to investigate and analyze the strength and direction ofinfluence perceptions of product quality to customer loyalty, brand image of thecompany to customer loyalty, influence brand image and product qualitysimultaneously to the enterprise customer loyalty. The research data is the primarydata questionnaire of consumer health products Kalbe selected as respondents andsecondary data is the data obtained from the Annual Report Annual Kalbe.Sampling method used is purposive sampling. From a sample of 170 consumerswho shop at outlets located Kalbe health drink products in the area of Jakarta, 145consumers who shop at outlets located Kalbe health drink products in the Jakartaarea meets the criteria to be sampled. The analytical method used in this researchis multiple linear regression. The results show the brand image variables andvariable quality of the variables simultaneously affect the customer loyalty inKalbe health drink products such as coco hydro beverage products, extra jozz andlove juice. Partial variable positive effect on the brand image variable customerloyalty in Kalbe health drink products. The variable quality of the products is verypositive influence on customer loyalty variable in Kalbe health drink products.Keywords: brand image, product quality, customer loyalty. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/521 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/521/461 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/522 2020-11-10T06:22:38Z oe:ART driver

ANALISIS PENGARUH TINGKAT PREDIKSI FINANCIAL DISTRESS TERHADAP IMBAL HASIL SAHAM PADA SEKTOR PERTAMBANGAN DI BURSA EFEK INDONESIA Purnomo, Priyo Abstract. This study aims to examine and analyze the effect of Z-Score value tothe stock returns of the mining companies listed in IDX for period of 2009-2013.The research design used in this study is quantitative approach. From apopulation of 37 mining companies, only 33 companies selected as the samplewith purposive sampling method (non probability sample). The method ofanalysis used in this study is panel data regression using Eviews version 8statistics software. The research will conducted in descriptive analysis throughAltman Z-score method. Based on the Z-score it will be analyzed the impact to thereturn of each stock. The results show that generally the stock return is influencedby the Z-Score value. The higher the Z-Score, the more valuable the stock return.Mining sector listed in IDX generally in the „grey area‟. To prevent loss, investorsuggested to invest only in the „safe zone‟ stocks.Keywords: Altman Z-Score,bankruptcy, stock return, mining, panel dataregression Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/522 Operations Excellence: Journal of Applied Industrial Engineering; Vol 6, No 3, (2014): OE November 2014 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/522/462 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/523 2020-10-07T10:25:47Z oe:ART driver

ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH PADA SALAH SATU BANK SWASTA DI JAKARTA Schuurman, Tashia Augusta Abstract. Banking at the present time is required to further improve its service,whereas customers are increasingly improving their mobility and needs. Servicein the banking industry is a very important thing in determining their success inthe face of competition. Quality of service is very influential on customersatisfaction and loyalty. The existence of decrease in the number of customers, adecrease in the amount of good incomes from savings, deposits and loans, also anincrease in the number of customers who complain significantly occur at thisprivate bank. This study was conducted to determine the effect of service qualityon customer satisfaction and loyalty on one Private Bank branches in CentralJakarta. The respondent in this study are the customers of the private bank inCentral Jakarta branch where the total number of customer at the private bankbranch in Central Jakarta are as many as 112 customers. The number ofrespondents in this study set out 88 respondents using a sampling technique calledpurposive sampling with slovin formula. This study uses analysis with the help ofthe SMART PLS program to determine the effect between service quality,customer loyalty and customer satisfaction, in addition, this study also uses thePearson r correlation with SPSS to determine the relationship between eachdimension. The results obtained from this study show that: 1) the quality ofservice gives positive and significant effect on customer satisfaction, 2) thecustomer satisfaction does not give positive and significant effect on customerloyalty, 3) the quality of service gives positive and significant effect on customerloyalty. The recommendation for this private bank in Central Jakarta branch is toimprove the quality of services provided to customers starting from theimprovement of the employee's performance, system improvement, andtechnology improvement so that the customer is satisfied and loyal to this privatebank.Keywords: Service Quality, Customer Satisfaction, Customer Loyalty, SMARTPLS Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/523 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/523/463 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/524 2020-10-07T10:25:47Z oe:ART driver

ANALISIS KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS PELAYANAN ADMISI DAN PROMOSI UNIVERSITAS BAKRIE Handayani, Aries Wiwit Abstract. Approach to discover customer expectations is needed to improve thecompetitiveness of the university. This study aims to determine the characteristicsof services which do not satisfy customer expectations and provide advice onimproving service quality Admission and Promotion Bureau Universitas Bakrie.This research used ServQual method to measure customer expectations andperceptions. Information was gathered by a questionnaire with Likert scale.Proceed with observation and interviews with Universitas Bakrie management toanalyze of the Quality Function Deployment (QFD) by the House of Quality(HOQ) first stage. The results show that 17 indicators in five dimensionsServQual have greater customer expectations of perception. Dimensions tangibleson the first rank of customer dissatisfaction. Generaly, the service characteristicsin Admission and Promotion Bureau did not meet customer expectations includeunoptimal the use of communications technology, registration facilities wereinadequate, and service staff Admission and Promotion Bureu did not maximalyet.Then followed sequentially reliability, responsiveness, assurance, andempathy. The main recommendation in this research is the provision of adequatecommunication tools to cut the distance between the consumer and Admissionand Promotion Bureau and internal member Admission and Promotion Bureau.The findings in this research may help management to enhance service quality toincrease customer satisfaction.Keywords: quality, service,admission and promotion, ServQual, QFD, HOQ Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/524 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/524/464 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/525 2020-10-07T10:25:47Z oe:ART driver

PERBAIKAN KUALITAS PELAYANAN JASA KEPARIWISATAAN DENGAN METODE SERVQUAL DAN QFD (Studi Kasus di Keraton Kasepuhan Kota Cirebon) Junaedi, Didi Abstract. Kasepuhan Palace Cirebon tourism services participate to build theeconomy of the country, especially the city of Cirebon. Therefore, in order tofurther increase the number of visits, the service quality should be improved.Using SERVQUAL method, can know the perception of service qualitykasepuhan palace Cirebon. Measuring the quality of services performed on fivedimensions that has tangible, responsiveness, assurance, reliability, and empathy.The results of this study showed that all of the dimensions are still not as expectedvisitors. The Improvement starts from the dimensions of responsiveness that havethe smallest SERVQUAL score. QFD can be analyzed using improvementpriorities according to customer needs. The most important priority that needs tobe adequate hygiene team, demolition charges, as well as the renovation andrestoration. Overall it can be proposed for improving services such as:improvement of operational systems, improvements and additions to the facility,the addition of human resources and training. The limitations is only the firstphase HOQ.Keywords: Quality, SERVQUAL, QFD, Improvement, HOQ Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/525 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/525/465 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/526 2020-10-07T10:25:47Z oe:ART driver

RANCANGAN KUALITAS PELAYANAN UNIT BPPT ENJINIRING DENGAN INTEGRASI SERVQUAL, IPA DAN KANO MODEL DALAM MODEL QFD Muktiyono, Muktiyono Abstract. BPPT as a Non-Government Organization (LPNK) that one work unitbelow it is the Technology Service Center/BPPT Enjiniring as a Public ServiceAgency (BLU) at the Agency for the Assessment and Application of Technology(BPPT) is a form of willingness to perform services or dissemination oftechnology institutional engineering capabilities in delivering goods and services.This study aims to determine the attributes of what services are needed Customersand performance attributes of service quality, to analyze the differences betweenthe perceptions and expectations of the customers on the quality of existingservices (the level of customer satisfaction), and determine the form of planningin improving the quality of service with HoQ (servqual) and HoQ Kano. Thisstudy uses four methods: Servqual, IPA, Kano Model and QFD. After calculationof the obtained data shows that the gap the average score obtained from the 35service attributes is -0.06. There are 5 main technical response that needs to bedone by BPPT Enjiniring management in an effort to improve the quality ofservice is: the work of partner received correctly, proper and lawful, Servicesstraightforward, easy to understand and easy to implement, Implementation of thework can be completed on time have been determined, the Environment mustorderly, organized, provided a comfortable waiting room, clean and tidy, and thedevelopment of consumer claims handling sectionKeywords: Servqual, IPA, Kano Model, QFD, House of Quality, BPPTEnjiniring Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/526 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/526/466 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/527 2020-10-07T10:25:47Z oe:ART driver

PEMETAAN DAN STRATEGI PEMANFAATAN TEKNOLOGI PADA INDUSTRI OLAHAN RUMPUT LAUT INDONESIA YANG BERKELANJUTAN Hasibuan, Sawarni Abstract. The fisheries industrialization program tries to place thedownstreaming of seaweed as one of the strategies to increase the added value ofthe seaweed commodity. However, the competitiveness of the national seaweedindustry is also relatively low compared to foreign industry. One of the problemsof the competitiveness of the processed seaweed industry is because the extent ofthe use of technology in the processed seaweed industry has not been identified.The purpose of this research is to map the use of technology in the processedseaweed industry in downstreaming a competitive and sustainable Indonesianseaweed industry. The mapping of the existing condition of technologyutilization refers to five indicators, namely production aspect, cost aspect, HRaspect, energy aspect, and environmental aspect. The development strategy of theseaweed downstream industry is developed by using the SWOT method. Therecommended technology standard analysis is based on the benchmark method.Results of the analysis shows that the dominant type of technology used is the„semi-mechanical technolgy‟ which mostly comes from Europe/America followedby Japan, local, and China. In order to increase the competitiveness andsustainability of the Indonesian processed seaweed industry, improvements in thefields of artificial drying, high value added (downstream) technology andtechnology for food safety is required. Several action plans required among othersare: the solar system dryer in the upstream industry, the implementation of qualityand food safety management system in the production chain, identification andinvestment of high value products in the seaweed downstream industry.Keywords: seaweed, technology assessment, SWOT, upstream and downstreamindustry Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/527 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/527/467 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/528 2020-10-07T10:25:47Z oe:ART driver

UPAYA MINIMASI WASTE PADA PROSES PENGADAAN BARANG/JASA DI PT PERTAMINA HULU ENERGI (PHE) MENGGUNAKAN LEAN SERVICE Widiantoro, Bobby Cahyo Abstract. The purpose of this research is to identify and reduce waste in theprocurement process of goods/services at PT Pertamina Hulu Energi (PHE). Theprocurement process analysis of good/services uses the concept of lean thinkingthat begins with the observation that focused on process of good/servicesprocurement. Based on the current state mapping, there was several wastes at theinitial inquiry stage or good/services procurement process which incomplete, arecurring assessment process in the pre-qualification stage of goods/servicesprocurement, and the long contract process. Future state mapping showed theimprovement process by applying the procedure of goods/services procurementinquiry, making the certified to replace administration document, and applying theGeneral Terms and Conditions of the contract. Total cycle time to responseincomplete request showed the significance improvement from 3.600 seconds to 0second. Total cycle time for prequalification process showed significantimprovement from 345.600 seconds to 3.600 seconds or improve 98,96%. Totalcycle time for contract process showed the significant improvement from1.209.600 seconds to 432.000 seconds or improve 64,29%. Based on thecalculation of process cycle efficiency value showed the significant improvementfrom 0,58 to 0,83 or improve 30%.Keywords: procurement process, lean services, process cycle efficiency. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/528 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/528/468 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/529 2020-10-07T10:25:47Z oe:ART driver

KAJIAN KUALITAS MINYAK GORENG SAWIT DENGAN METODE TAGUCHI QUALITY LOSS FUNCTION Hidayati, Juliza Sinulingga, Sukaria Hadi, Utomo Abstract. A company making palm olein find the results of the productionprocess has some variation of the characteristics of the oil, which is a variation ofcolors, smells, acid number and moisture content. Variations occur due to theheating temperature in the engine Slurry Tank, spiral heat exchange machines anddeodorize machine that changed the conditions required. This resulted in financiallosses for the company. The research was conducted by examining thecharacteristics of the oil, which aims to get real-time comparison of thecharacteristics and expectations of the value characteristics of color, odor, acidnumber and moisture content. Furthermore, the interviews and the cost of losscalculation using the Taguchi Quality Loss Function to improve the characteristicsof the product which is not according to specifications. Research shows loss costper color characteristics of 0.099%, the characteristic odor of 0.077%, thecharacteristics of acid number of 0.1% and the characteristics of the water contentof 0.0002%. While the total cost of loss to Rp 269 319 600 / year. If doneimprovement of production processes, then the resulting cost reductionsamounting to 18.65% or USD 50.2524 million / year. The losses reached 18.65%showed losses during the company is quite large, so it is necessary improvementof the production process to minimize lost production costs.Keywords: Cooking Palm Oil, Taguchi Quality Loss Function, ProductCharacteristics, Production Cost Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/529 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/529/469 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/530 2020-10-07T10:25:47Z oe:ART driver

PERBAIKAN KUALITAS LAYANAN PENDIDIKAN DI JURUSAN TEKNIK GRAFIKA DAN PENERBITAN POLITEKNIK NEGERI JAKARTA DALAM MEMENUHI HARAPAN MAHASISWA Imam, Saeful Abstract. Bearing the title of public universities do not make the Department ofGraphic and Publishing - PNJ can relax in getting prospective students , this canbe seen from the decrease in the number of students who follow the specializationin the admission of students from year to year. The Department needs to do propermarketing efforts . One form of marketing that can be done is the Word of Mouth(WOM) marketing. Word of Mouth Marketing, can only be achieved if studentsare satisfied with the services provided. The results of the satisfactionmeasurement using SERVQUAL method, students are not satisfied with theservice and the value of the gap all the negative attributes, while basedmeasurements with IPA and QFD obtained five priority improvement is toprovide a suggestion box for students and accommodate the needs/complaints ofstudents through the PA (academic supervisor), makes excellent service standardsfor each division there, strengthen and expand the internet network and theexisting intercom especially classrooms, complete the number of books, the layoutof the book and reading room and create an e-library system to facilitate thesearch, borrow and return books, make plans for the procurement of laboratoryand workshop equipment .Keywords: education, SERVQUAL, IPA, QFD Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/530 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 1, (2015): OE Maret 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/530/470 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/531 2020-10-07T10:26:24Z oe:ART driver

PENGENDALIAN PROSES PRODUKSI BAHAN PAKAN BUNGKIL SAWIT DALAM PERSPEKTIF KEAMANAN PANGAN Tsaniyah, Legis Hermawan, Hermawan Abstract. Palm kernel cake (Palm Kernel Expeller - PKE) is one of the feed rawmaterials are abundant in Indonesia. PKE material very easily covered with mold,so the opportunity to produce mycotoxins, one of which is Aspergillus Sp. whichproduces aflatoxin. Aflatoxins are toxic not only cattle, but also the residue isstored in animal products such as meat and milk. The concentration of aflatoxin inanimal feed under the provisions of the Indonesian National Standards Bodyshould not exceed 100 mg / kg. The concentration of aflatoxin allowed to enterthe human food ingredient according to the provisions of the WHO maximumppb.Pengendalian 0:03 PKE production process by using GMP + and HACCP isone of the most logical alternative and effective current to the prevention ofaflatoxin. The HACCP system is implemented following the 12 steps and 7principles of implementation of Codex Alimentarius Commission asrecommendations.Keywords: Palm Kernel Expeller, Food Safety in Animal Feed, HACCP system Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/531 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/531/471 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/532 2020-10-07T10:26:24Z oe:ART driver

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEUNGGULAN BERSAING UNTUK MENINGKATKAN KINERJA PERGURUAN TINGGI SWASTA (PTS) PADA UNIVERSITAS DI JAKARTA BARAT Sitorus, Helena Abstract. High competition among Private Higher Education at PrivateUniversities in West Jakarta requires competitive advantage and thereby enhancesperformance of Private Higher Education as seen from the number of studentachievement. This research was done by developing a model to examine andanalyze the effect of market orientation, program innovation, environmentaladaptability, promotion, and reputation on competitive advantage. The populationin this research is the head of study program as well as the structural officer ofPrivate University in West Jakarta and the sample taken is 123. Instrumentanalysis of data used is Structural Equation Modelling (SEM) in AMOS 21.0program. The result shows that market orientation, program innovation,promotion, and reputation has positive and significant effect on competitiveadvantage. Similarly, competitive advantage also has positive and significanteffect on performance of Private Higher Education. Environmental adaptabilityhas only positive but not significant effect on competitive advantage.The mostdominant factor affecting competitive advantage is reputation. This research statesa policy that needs to be done is focusing on the application of reputation,program innovation, market orientation, and promotion to achieve competitiveadvantage in enhanching performance of Private Higher Education.Keywords: competitive advantage, environmental adaptability, marketorientation, program innovation, promotion, performance, reputation. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/532 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/532/472 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/533 2020-10-07T10:26:24Z oe:ART driver

ANALISIS PENGARUH PELATIHAN, MOTIVASI KERJA DAN STATUS KARYAWAN TERHADAP KINERJA KARYAWAN PT INDOFARMA (Persero) Tbk Nurdin, Ichsan Abstract. Human resources are an important asset for a company that has theability to evolve as a determinant of success in the long term. Employees who arecompetent and have the ability of high knowledge, motivation and reward in theform of hiring, therefore this thesis discusses the analysis of the effect of training,motivation and employee status on the performance of employees of PTIndofarma (Persero) Tbk. This research approach is quantitative research andresearch is a causal explanatif. The study sample as many as 110 employees of PTIndofarma (Persero) Tbk. The results showed that the training, motivation andemployee status positive influence on employee performance either partially orsimultaneously (parallel) and the highest correlation among the three independentvariables are training. The conclusion of this analysis, training, motivation andhiring should be further improved, because these three discount an important rolein improving the performance of employees.Keywords: employee performance, motivation, training, employee status Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/533 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/533/473 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/534 2020-10-07T10:26:24Z oe:ART driver

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK LAYANAN, DAN HARGA PRODUK LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN PRABAYAR TELKOMSEL Nugroho, Dwi Mulyono Abstract. Cellular telecommunications industry in Indonesia is growing veryrapidly with marked by fierce competition among cellular service providers inwhich it makes any business players in the mobile telecommunications industrytrying to maintain customers and get to reach new customers in order to ensure thesurvival of the company. This research aimed to determine the effect of servicequality, product quality and product pricing to customer satisfaction of prepaidTelkomsel products, which further acknowledge of customer satisfaction effect oncustomer loyalty prepaid Telkomsel products. Data collected by the deploymentof 220 (two hundred and twenty) questionnaire in the area of Jakarta are selectedby random sampling. The data obtained were processed through modelingStructural Equation Modeling (SEM) with the LISREL 8.7 applications and beprocessed using SPSS with the result that the quality of service and productquality give affected on customer satisfaction, product pricing does not affectedthe customer satisfaction and customer satisfaction affected on loyalty customers.The conclusion of this research is to increase customer satisfaction and loyalty,the company should giving more attention to activities related to improving thequality of service and product quality.Keywords: service quality, product quality, product pricing, customer satisfactionand customer loyalty. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/534 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/534/474 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/535 2020-10-07T10:26:24Z oe:ART driver

CRITICAL SUCCESS FACTORS IN ERP INFOR SYSTEM IMPLEMENTATION AT PT. BALRICH LOGISTICS Susanty, Aries Fernando, Fernando Abstract. Enterprise Resource Planning (ERP) systems have become vitalstrategic tools in today‟s competitive business environment. This researchattempts to identify the most ERP Critical Success Factors (CSF) from someliterature which is suitable for PT. Balrich Logistics and to measure impact ofeach factor in order to have a better understanding and a clearer picture of thefactors that are considered to be vital for a successful ERP INFORimplementation at PT. Balrich Logistics. The sample of this research consisted ofthe user who implemented ERP systems. Data collected through a questionnairewhich distribution to 80 people. Research carried out by using Structural EquationModeling (SEM) which was run by AMOS Program. The results of this researchshowed that vendor support is the vital variable for supporting the successfulimplementation of ERP systems, and then followed by other variables sorted byscore from highest to lowest, namely: top management support, education andtraining, suitability of software and hardware with company need, and the last oneis effective project management. Theoretical implications and suggestions for thecompany from this study have been elaborated at the end of this studyKeywords: ERP, Top Management, Project Management, Software andHardware, Education and Training, Vendor, SEM Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/535 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/535/475 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/536 2020-10-07T10:26:24Z oe:ART driver

IMPLEMENTASI PROGRAM TPM (TOTAL PRODUCTIVE MAINTENANCE) MESIN CJ4 DI PT. KIMBERLY-CLARK INDONESIA Wiguna, IGR Arya Abstract. The objective this research is to review the effectiveness of CJ4machine by the program of Total Productive Maintenance (TPM) in PT KimberlyClark Indonesia. The research is descriptive method (case study) by usingquantitative and qualitative approach. The measurement of effectivess level CJ4machine of PT KCI using method Overall Equipment Evectivenss (OEE), whichits calculation starting on January-December 2014 found that the value is still lowcompared with the standard value < 85% (world class manufacture-JIPMstandard). The dominant factor that cause losses at CJ4 machine were: breakdownloss and reduced speed loss. The suggestion for the future are: do thecomprehensive traing for the operator for increasing their skills and conductinginspection material holisticly, did not randomly either before entering thewarehouse nor before the matherial is being used and applied 5S program, andalso always doing continuous improvement (Kaizen). This value should beimproved to achieve the world class manufacture according to Japan InstitutePlant Maintenance.Keywords: Total productive maintenance, Overall equipment effectiveness, 5S,Autonomous maintenance, Preventive maintenance. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/536 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/536/476 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/537 2020-10-07T10:26:24Z oe:ART driver

ANALISIS PENINGKATAN KUALITAS MANUFACTURE SWITCHGEAR SM6 DENGAN METODE DMAIC UNTUK MENGURANGI TINGKAT MANUFACTURE DEFECT RATE (MDR) DI PT. SCHNEIDER ELECTRIC INDONESIA CIKARANG PLANT Ferdyan, Benny Abstract. The aim of this study is to determine the Sigma Level of SM6switchgear production at PT. SCP, knowing the cause of Manufacture Defect Rate(MDR) high and propose improvements in the quality of production through theanalysis of Six Sigma DMAIC method. The result showed the level of Sigma hasachieved of company target but only six month. The root cause of the problem ofhigh MDR is caused by three factors: Material, Man, and Method. Proposedimprovements is hiring quality assurance design to solve drawing error,engineering design must informed to the related team when there are changes ondrawing, standardize the material to reduce variations in type of component, add3M double-tape adhesive or replace material with traffolyte label for problemlabel component are easily separated. Proposed improvements to the problems onman factors with training scheduled on an ongoing basis about wiring skills,knowledge of type of component in the panel as well as the importance ofmaintaining quality management in the production process. Proposedimprovements to the problems on Method factors is socialization and supervisionof the implementation of the working procedures.Keywords: Quality improvement, Six Sigma, Defect rate, DMAIC Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/537 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/537/477 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/538 2020-10-07T10:26:24Z oe:ART driver

ANALISIS NILAI OVERALL EQUIPMENT EFECTIVENESS (OEE) SEBAGAI LANGKAH PENINGKATAN EFEKTIFITAS MESIN PELLET MILL DI PT. NI CIBITUNG Purnama, Billy Zaelany Abstract Demands for wood pellets as an alternative energy source of thecountry of Taiwan, Japan and Korea became one of the main factors for the PT.NI to increase productivity by utilizing production equipment as effectively aspossible. Implementation of preventive maintenance is still not optimal becausePelletiser still often damaged. Pelletiser damage caused downtime large enoughand also will reduce production capacity, which in turn led to delays in meetingthe needs of consumers.The purpose of this study was to measure the value ofOEE, determine the magnitude of each factor Six big losses that affect the valueof OEE, and analyzes the factors that cause the main as a basis for improvement.Based on data processing, value of OEE is still below the targets to be achievedby the company amounted to 76.95%. From the calculation of the Six Big Losses,factors that provide the most significant influence on the effectiveness of themachine is Equipment Failure . OEE values and Losess Big Six factors are thebasis of the proposed improvements is given to PT.NI.Keyword: Downtime, Equipment Failures Losses, Overall EquipmentEffectiveness, Performance Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/538 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 2, (2015): OE Juli 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/538/478 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/539 2020-10-07T10:27:19Z oe:ART driver

ANALISIS EFEKTIFITAS KOMUNIKASI ANTARA CONTROLLER DAN PENERBANG DI UNIT APPROACH JAKARTA SEKTOR TERMINAL WEST JAKARTA AIR TRAFFIC SERVICES CENTRE Ardiansyah, Iwan Abstract. This study aims to recognize the effectivity level of controller-pilotcommunication at Terminal West Sector in Jakarta Approach, Jakarta Air TrafficServices Centre, to know the influence of communication factors toward theeffectivity and the solusion to keep the effectivity level of communication basedon PDCA concept. The first analysis methode is right side analysis which statesthat each of the usage of standard phraseology and the performance ofcommunication facilities is less than the standard value. The second is singlecorrelation analysis which states that message structure has a strong and positivecorrelation to the effectivity as 0,61, the condition of communication facilities hasa medium and positive correlation to the effectivity as 0,48, and the number ofaircraft movement has a weak and positive correlation to effectivity as 0,29. Thethird is multiple correlation methode with three independent variables whichstates that the message structure, the condition of communication facilities and thenumber of aircraft movement togetherly have a positive correlation to effectivity.Factors must be fixed are the training programme for controllers and supervisor'sreporting culture by conducting procedures such as pre-work briefing, post-workevaluation, the completeness of reporting and regular refreshing training.Keywords: Effectivity, aeronautical communication, right side analysis,correlation analysis, PDCA Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/539 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/539/479 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/540 2020-10-07T10:27:19Z oe:ART driver

ANALISIS OPTIMASI DISTRIBUSI BERAS BULOG DI PROVINSI JAWA BARAT Karo, Natalia Br Abstract. Ability to manage a good distribution channel is a competitiveadvantage which is importance for industries. Bad distribution channel will havebad impact in whole aspects of organization, especially on its profit margin.Precise quantity and on time delivery are crucial aspects of distribution success.Distribution and transportation system have to be design optimally to result theminimum cost of distribution. Perum Bulog as government agency who runs thedistribution of rice has to pay attention on optimizing its distribution channel. Inoperating their task, Perum Bulog will be support by its sub division who will bemanages the distribution process of rice in its own region. This research is focusedto define the optimum combination of channel and quantity on distribution of ricefrom Sub Divre West Java to the cities and regencies in order to achieve theminimum distribution cost using transportation method, Linear Programmingmethod, and LINDO. As the result of this research, the minimum cost of optimaldistribution of rice on West Java Region is 5.3 billion rupiahs.Keywords: Rice, Distribution, Transportation Method, Linear Programming,LINDO Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/540 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/540/480 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/541 2020-10-07T10:27:19Z oe:ART driver

USULAN PENERAPAN TOTAL PRODUCTIVE MAINTENANCE (TPM) GUNA MENINGKATKAN KINERJA MESIN ELEKTROPLATING DI PERUSAHAAN FURNITUR TANGERANG Apriatno, Didik Abstract. PT. Utama Raya Motor Industry is a company engaged in the field offurniture have a problem relating with the frequency of downtime continues toincrease every time due to the damage caused to machinery. Therefore, thenecessary steps to be able to cope with and prevent such problems. TotalProductive Maintenance (TPM) is one method that can be used to improve theproductivity and efficiency of machinery effectively. One application of TPM is ameasure the Overall Equipment Effectiveness (OEE), then proceed with the sixbig losses OEE measurement to determine the efficiency of the missing and thelargest contributing factors that lead to low effectiveness of the six factors six biglosses. The data used from January to December 2014 with the object of researchelectroplating machine. During the month the average value obtained averagevalue results are low. From these measurements indicate that the setup andadjustment losses has donated the biggest losses in the engine electroplating,followed idling and minor stoppages losses. So that the necessary repairs heatingsystem solution and electroplating machine filter system to reduce losses thatoccur due to setup and adjustment losses and losses idling and minor stoppages.Keywords: TPM, OEE, six big losses, Pareto diagram, cause-effect diagram. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/541 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/541/481 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/542 2020-10-07T10:27:19Z oe:ART driver

ANALISIS AKAR PENYEBAB MASALAH DALAM MENINGKATKAN OVERALL EQUIPMENT EFFECTIVENESS (OEE) MESIN STRIPPING HIPACK III DAN UNIMACH DI PT PFI Alamsyah, Firman Abstract. Overall Equipment Efectiveness (OEE) is a calculation method used inTotal Productive Maintenance (TPM) to maximize the effectiveness of machinesin industrial facilities. OEE value is determined by availability rate, performancerate and quality rate. Low OEE of the Hipack III and UNIMACH strippingmachine at PT Promedrahardjo Pharmaceutical industry identified the loweffectiveness of the machine. The aim of research is to improve the effectivenessof the machine by increasing its OEE value. The analytical method used is theanalysis of six big losses, fishbone diagrams, and pareto diagram. The results ofthe research show that the six big losses dominant factors in the machine aredowntime and speedlosses. The focused improvements on minimazing it factorsincrease the OEE machines.Keywords: Total Productive Maintenance, Overall Equipment Effectiveness,Analisis Six Big Losses, Fishbone Diagram, Pareto Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/542 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/542/482 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/543 2020-10-07T10:27:19Z oe:ART driver

USULAN PERBAIKAN KUALITAS PRODUK KAYU MANIS DI INDUSTRI REMPAH-REMPAH DENGAN METODE DMAIC Purwani, Winda Abstract. The research aimed to find out the cause of reject and found theproposed improvements in order to reduce the number of reject broken and cleancinnamon product. By using the approach of DMAIC method to identify theproblem by using SIPOC diagram to explain the existing processes as well as datacollection through sources and related documents. Known to the average speed ofthe input material and finding foreign objects into the main cause of reject brokenand clean cinnamon product. Measurement of process capability using Minitab16.0 software for speed of the input material and foreign material separation. Rootcause of the problem is analyzed using a fishbone diagram. Found cause of rejectthat dirty material, material feeding is not appropriate, no maximum enginecapacity, setting of suction at Tarara machines and the absence of a standardreference in the suction. Repairs to the causes of the problem were analyzed using5W1H table. Results fixes known increase the average speed of the input materialin the automation line and reduce the number of foreign material finding whichdecrease the number of reject broken and clean cinnamon products. Someproposed improvements to reduce reject: supplier performance monitoring byvisiting the land, audits, and training, prohibit the use of plastic bags as packagingand the wood pallet as material storage, conduct supplier performance evaluation,make improvements to the production machine, the setting of the suction machineTarara, and set the standard suction reference.Keyword: DMAIC, Reject, SIPOC, Fishbone Diagram, Cinnamon Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/543 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/543/483 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/544 2020-10-07T10:27:19Z oe:ART driver

ASSIGNMENT MODEL-BASED AND INTEGRATED PROCESS IMPROVEMENT (MIPI) TO INTEGRATE WASTE MANAGEMENT SYSTEM IN TPST BANTARGEBANG-BEKASI, WEST JAVA- INDONESIA Kusumah, Lien Herliani Bachri, Didik Syaiful Suprayitno, Gendut Abstract. The waste management in Bantargebang has been planned for 15 yearsand should be improved in order to meet the needs of the stakeholders. The studyis done to find the right method to be used for integrating the waste managementin Bantargebang site. The method is a review of previous studies related toimprovement in waste management and business processes. The result suggeststhat the mapping of the process needs to be done on the waste managementsystem and using the Model-Based Integrated Process Improvement (MIPI) whichdeveloped by Adesola et al. (2006) to improve the process.Keywords: waste management, business process mapping, process, Model-Basedand Integrated Process Improvement (MIPI) Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/544 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/544/484 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/545 2020-10-07T10:27:19Z oe:ART driver

USULAN PENERAPAN METODOLOGI DMAIC DAN SERVICE BLUEPRINT UNTUK PERBAIKAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PT MUTU Abdul, Fino Wahyudi Abstract. Costumer satisfaction is really important, because the customer willcome back to use the service. Customer satisfaction is also related to the quality ofservice received by the customer of a company products or services. The problemof service quality in a test lab PT MUTU is situated upon a description ofcustomer satisfaction regarding the analysis period of completion and certificatesdelivery time are still below standard PT MUTU against laboratory testingservices and there is a waste of time waiting for customers. Service qualityimprovement methods to the analysis period of completion and the delivery time acertificate is the DMAIC and lean approach, where the results of the improvementseen in the sigma level obtained. The tools used SIPOC, pareto diagram, CTQ,logic tree, two proportion test, DOE, p-chart, minitab-16. In addition underdiscussion used of the service blueprint analysis to saw linkages the improvementof service quality using DMAIC with the service process, points of contact withcustomers and the evidence seen by the customer service.Keyword: Service Quality, Lean, DMAIC, Service Blueprint, Sigma Level Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/545 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/545/485 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/546 2020-10-07T10:27:19Z oe:ART driver

IMPLEMENTATION OF LEAN TOOLS (KAIZEN AND 5S) IN STAINLESS STEEL JAPANESE COMPANY THROUGH INNOVATION Setyaningsih, Santi Putri, Rucita Cahyawati Abstract. Innovation can be made from small thing in our routine. Seiri (sort),Seiton (set in order), Seiso (shine), Seiketsu (standardize), and Shitsuke (sustain)is 5 Japanese words which is a systematic technique that is closely related toefficiency. Kaizen has been widely recognized in the world as continuousimprovement through small steps which impact economically for the company.These systems help management to manage the workplace, improve disciplinary,decrease waste and increase productivity. Mory Industries Inc. is one of theJapanese-owned stainless steel manufacturing company that upholds qualitycontrol which contribute significantly to the implementation of Kaizen and 5S.This study explores innovation of Kaizen implementation which refers to 5S thatapplied on the production floor and also the office in a concrete way. Directobservation will be carried out as the basis of the methodology of this study.Without any record detail activity of 5S that should be done by the workers, buteach worker has already implemented as a habit in their daily work. Every year,Mory Industries Inc. always improves some workplace through Kaizen techniquein order to increase efficiency.Keywords: 5S, efficiency, innovation, kaizen, quality. Universitas Mercu Buana 2016-04-14 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/546 Operations Excellence: Journal of Applied Industrial Engineering; Vol 7, No 3, (2015): OE November 2015 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/546/486 Copyright (c) 2016 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3141 2018-07-11T03:41:35Z oe:ART

oai:ojs.publikasi.mercubuana.ac.id:article/3144 2018-07-11T03:41:24Z oe:ART

oai:ojs.pkp.sfu.ca:article/3145 2020-10-07T10:29:51Z oe:ART driver

OPTIMASI KEMAMPUAN PRODUKSI ALAT BERAT DALAM RANGKA PRODUKTIFITAS DAN KEBERLANJUTAN BISNIS PERTAMBANGAN BATUBARA: STUDI KASUS AREA PERTAMBANGAN KALIMANTAN TIMUR Prasmoro, Alloysius Vendhi Hasibuan, Sawarni coal mining linear programming match factor production optimize queuing Coal mining business is now faced with various challenges such as export restrictions policy, an increase in value added products, and the decline in market prices of products. To be able to compete, mining companies are expected to increase productivity and efficiency and make continuous improvements in the production process. In the mining process, the availability of equipment and dump truck unloading tool will determine the sustainability of production that have an impact on productivity and efficiency. The purpose of this study was to optimize the production of coal mining in the context of the efficient use of equipment using the match factor, queues, and linear programming. The research location is in the area of the mining concession contractor PT KTD is in the village of Embalut, District Tenggarong Seberang, Kertanegara Kutai Regency, East Kalimantan in October-November 2015. Unloading equipment used backhoe excavator is 5 units and 32 units of dump trucks. The simulation results match factor generated by the method optimal dump truck needs 26 units, while the queuing method and linear programming as much as 25 units of dump truck. The results of production optimization with linear programming method produced mining productivity of 1,208 BCM of overburden per hour with the optimum cost of $ 0909/BCM. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3145 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 1-16 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3145/2203 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3146 2020-10-07T10:29:51Z oe:ART driver

UPAYA MIMINIMASI WASTE PADA LINI PROSES PRODUKSI KERTAS MEMO PUTAR MENGGUNAKAN VALUE STREAM MAPPING (VSM) Marendra, I Gede lean manufacturing value stream mapping lead time pulp & paper industry. The manufacturing industry has an important role in improving the economy of Indonesia. PT. Indah Kiat Pulp & Paper Tbk. is one of the manufacturing industry that wants to increase its efforts to make improvements in the production process scrap products with the aim to decrease lead time and minimize waste production with lean manufacturing methods. Lead time is happening right now on average for 20.6 days which exceed management's target of 14 days. This research was conducted in order lead time and waste that occur can be known so that it can be anticipated, and can increase profitability and maintain customer satisfaction memo for PT. Indah Kiat Pulp & Paper Tbk. Lean manufacturing methods used in this study with value stream mapping tool on scrap products. Value stream mapping is done by describing the current stream mapping, identification and repair of waste, then describe the future stream mapping to then simulation output calculation of the amount of production leadtime latest results. The results showed that the lead time is reduced scrap production process 10.49 days and waste that occurs can be minimized so that the yield of production output within 20 working days at 438 rim. The implication level of customer satisfaction will increase because the product ordered is not delayed and the target company also achieved. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3146 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 17-25 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3146/2204 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3147 2020-10-07T10:29:51Z oe:ART driver

ANALISIS MODEL PERENCANAAN DAN PENGENDALIAN PERSEDIAAN BABY PRODUCT STUDI KASUS DI PT. MULTI INDOCITRA, Tbk. Ferdiansyah, Rizal ABC Analysis (y R) EOQ Exponential Smoothing Trend Analysis ARIMA. Company typically purchase products to meet annual needs with little regard for actual demand conditions, resulting in considerable overstock and high inventory costs. This research aims to control PT. Multi Indocitra, Tbk’s inventory by ABC analysis, demand forecasting method, and  (y, R) EOQ. A total of 60 products of the company are 6 products with A classification, namely Breast Pump Electric Pro, Multi Function Sterilizer, Portable Breast Pump, Breast Pump Manual, Silicone Nipple Eco 48 + 6 Pcs Mix, and Home Baby Food Maker. Performed calculations with 4 methods of forecasting, namely single exponential smoothing, double exponential smoothing, trend analysis, and ARIMA. Based on the smallest MAD, MSE, and MAPE values, we obtain s-curve trend model for Breast Pump Electric Pro, Breast Pump Manual, Silicone Nipple Eco 48 + 6 Pcs Mix, and Home Baby Food Maker and quadratic trend model for Multi Function Sterilizer and Breast Pump Portable. The total inventory cost becomes more efficient than the actual condition.The results of product forecasting indicate a trend that increases linearly in the next period. (y, R) EOQ can assist company in lowering inventory levels. The calculation results and graphs of (y, R) EOQ indicate a stable trend and company inventory can be more controlled, so as to minimize overstock and stockout because ROP value already take into account of safety stock value. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3147 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 26-40 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3147/2205 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3150 2020-10-07T10:29:51Z oe:ART driver

ANALISA PENGENDALIAN INVENTORI MATERIAL BRACKET SIDE STAND K59A Heriansyah, Endang inventory management min-max method POQ method automobile spare-part. One of the most important issues in the manufacturing industry is inventory management. Inventory management control strategy affect the company performance in meeting consumer demand. In inventory management, there are two main things that concern the determination of the amount of stock and the exact time of booking. PT. XYZ is a company that produces various types of automobile spare-parts products that have not implemented maximized inventory management resulting in stockout, less productive sales, and operational operational constraints. The purpose of this study is to compare the performance of inventory management used by companies with the method POQ and min-max. Of the three methods the POQ method produces a smaller total cost, so the POQ method is recommended in the management of inventory in the company. Through the application of inventory management using the method POQ (Period Order Quantity) to generate sales productivity and managed to save the total cost of supply or obtained cost efficiency of 5.9% of the total cost or equivalent to Rp 41.558.530, 86, -. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3150 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 41-46 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3150/2206 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3151 2020-10-07T10:29:51Z oe:ART driver

PENINGKATAN NILAI OVERALL EQUIPMENT EFFECTIVENESS PADA PROSES PEMBUATAN KACA CERMIN DENGAN METODE FMEA Al Rasyid, Harun Overall Equipment Effectiveness FMEA mirror production PT. ABC as the manufacturer of the mirror trying to make improvements is effective in all production lines, the achievement of value of Overall Equipment Effectiveness (OEE) in the production department shows a very low OEE value. The main factors affecting the low value of the OEE is a factor of downtime, machine performance and high defect rate during the production process. Through analysis of the Six Big Losses obtained three factors, including the factor breakdown, reduce speed and quality losses. To identify losses and reduce the chances of system failure or process performed the analysis using FMEA method with the objective of determining the value of the highest RPN to priority improvements. The highest RPN value to the breakdown and quality was caused by the low quality of raw glass. While the highest RPN value to reduce speed due to the size factor process inefficient. Through the method of 5W+1H drawn up plans for corrective action to be deployed in production department. After doing the improvements for six months as recommended, the OEE value increased. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3151 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 47-64 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3151/2207 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3152 2020-10-07T10:29:51Z oe:ART driver

ANALISIS SWOT DAYA SAING SEKOLAH: STUDI KASUS DI SEBUAH SMA SWASTA DI KOTA TANGERANG Aji, Nunung Bayu EFAS IFAS SWOT strategy position The competitiveness of private schools can be seen from the school accreditation ratings. Private schools that have low accreditation values require strategies to improve their competitiveness. The purpose of this study is to analyze the strategic position of private schools in Tangerang using Strenghts, Weaknesses, Opportunities, and Threats. Data collection was carried out through observation, interviews, study of literature and documents, and questionnaires. Data analysis uses IFAS and EFAS, a SWOT analysis to analyze internal and external factors, Strenghts, Weaknesses, Opportunities, and Threats to obtain a strategic position. The results of the SWOT analysis show that the schools analyzed are in quadrant IV (Weaknesses - Threats), which means the school is in the level of survival. Schools must be able to fix internal weaknesses to avoid and reduce threats. The threat of competition from other schools can be minimized by making unique competition as a differentiator among similar schools. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3152 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 65-73 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3152/2208 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3153 2020-10-07T10:29:51Z oe:ART driver

ANALISIS PELUANG PENGHEMATAN ENERGI KOMPRESOR DAN PENURUNAN EMISI: Studi Kasus di PT. MEI Hendri, Hendri Energy Compressor Production Thermal Power. The current energy supply crisis is a strategic issue and therefore needs to be analyzed for Energy saving opportunities. Thermal Power Station with a capacity of 2 units x 60 MW at PT.MEI uses Compressor to operate its production.  The method of analysis of energy saving compressor opportunity is by observation method, measurement, data and analysis using software tools which released by SEAI (Sustainability Energy Authority of Ireland).  Result of research, it is known that the opportunity to save electricity energy is 703.644 kWh/year or Rp 422.186.296/ year and the decrease of emission of 579 CO2 (Ton). Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3153 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 74-84 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3153/2202 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3154 2020-10-07T10:29:51Z oe:ART driver

PENGUKURAN KINERJA DENGAN METODE BALANCED SCORECARD DEPARTEMEN MAINTENANCE PT BICC BERCA CABLES Setyawan, Lilik Measuring company performance using Balanced Scorecard method (BSC) begins with SWOT analysis by elaborating internal factors and external factors of company. From the results of this analysis it is known conditions in the current maintenance department and what strategies should be applied. Employee performance is one of the benchmarks of success of a company so serious attention to the management of human resources is absolutely necessary. During this time, performance measurement conducted by PT. BICC BERCA Cables only assesses the employee's softskill and is subjective. Therefore, there should be a comprehensive or comprehensive measurement of HR performance as in Maintenance Department. The purpose of this research is to identify Key Performance Indicators (KPI) that can represent the achievement of human resource performance, to know and analyze the result of HR performance measurement, and to get improvement proposal to improve IKK that does not meet the expected target and identify IKK that can represent human resource performance. The results of HR performance identification resulted in 10 KPI consist of Hard Skill and Soft Skill. The results of the analysis found that several KPIs need to improve their performance, which is related to MTTR Energy cable from 3 hours to 2.7 hours (8.33%), Expense spare part from Rp 138,274,851 to Rp 125,000,000 (9.6%) per month, Repair electronic component, electrical and mechanical from Rp 30,000,000 to Rp 40,000,000 (25%), Training from 2 kalx meniadi 3 times a month (50%) and Improved Score Matrix from 70 to 75 (7.1%). Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3154 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 85-92 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3154/2209 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3155 2018-07-11T11:29:35Z oe:ART

oai:ojs.publikasi.mercubuana.ac.id:article/3156 2018-07-11T11:29:35Z oe:ART

oai:ojs.pkp.sfu.ca:article/3157 2020-10-07T10:31:52Z oe:ART driver

SELEKSI GUDANG DISTRIBUSI PADA RANTAI PASOK PELUMAS MENGGUNAKAN MULTI CRITERIA DECISION MAKING Susanto, Kurniawan Agung Hasibuan, Sawarni AHP method lubricant supply chain warehouse selection weighted product method. High competition in the lubricants business results in customer services become a benchmark for the success of this business in Indonesia, One of the services provided is pegudangan system that is part of the supply chain system. The existence of obstacles in the process of handling in and out in a warehouse handling PT Petronas Niaga Indonesia resulted in the need for companies to choose a new warehouse as an alternative lubricants. The number of alternatives which can be used warehouse forced the company to make the process of pre-qualification and qualification process to obtain alternative lubricants warehouse priority desired by the company. In the pre-qualification process lubricants warehouse alternative screening process is done by using the weighted product method to reduce warehouse alternative lubricants in the process of qualifying criteria based lubricants warehouse needs. In the process of qualifying the selection process is then performed by Analytical method Hirarchy Process (AHP) using five criteria: cost, infrastructure, market, safety, and the macro environment. Each of these criteria are translated into sub-criteria. The results obtained qualification process priority is the best lubricant warehouse is PT GAC Samudra Logistics with the highest weight, followed by PT Wiraswasta Gemilang Indonesia and PT Jaya Puninar with weights respectively and PT GAC Samudra Logistics superior in infrastructure and safety criteria, while PT Wiraswasta Gemilang Indonesia superior at cost and market criteria. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3157 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 107-118 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3157/2213 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3158 2018-09-07T12:08:04Z oe:ART

oai:ojs.publikasi.mercubuana.ac.id:article/3206 2018-09-07T11:05:06Z oe:ART

oai:ojs.publikasi.mercubuana.ac.id:article/3207 2018-09-07T11:05:06Z oe:ART

oai:ojs.pkp.sfu.ca:article/3208 2020-10-07T10:31:52Z oe:ART driver

RANCANGAN HOUSE OF ERGONOMIC INTERIOR TOILET GERBONG KERETA PENUMPANG KELAS EKONOMI MENGGUNAKAN METODE ERGONOMIC FUNCTION DEPLOYMENT Liansari, Gita Permata Febrianti, Asterina Adi Tama Gt., Putra Adi ergonomic function deployment Lavatory house of ergonomic Train. Today, trains being the most popular transportation mode. A lot of people choosing this transportation to hold for far destinations. Customer satisfaction is the important thing for all of industries, such as PT KAI. The completeness and renewal of facility in trains being one of factor for achieving that. Toilet is one of the most important support facilities on passengers train cars and indeed many complaints from passengers about it. Toilets located in passenger train cars have drawbacks, especially on the use of available space, material used, and cleanliness of the toilet. In this research doing design of HOE for toilet interior using Ergonomic Function Deployment (EFD) method. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3208 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 132-144 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3208/2215 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3209 2020-10-07T10:28:38Z oe:ART driver

REKAYASA STRATEGI INVENTORY OPTIMAL PADA INDUSTRI JASA PARIWISATA Thong, Sintyadi (y R) EOQ ABC Inventory Model Arena Simulation Tourism Industry green tourism. One of the largest tour and travel service provider in Indonesia based in Jakarta has a traditional approach in maintaining its inventory which consists of mostly gimmicks and travel amenities. It mainly purchases goods for a whole year’s worth in order to achieve economies of scale and quantity discount without paying in regards to its actual demand conditions, as a result dead-stock is massive in number, and inventory costs are high. As an addition, this goes against green tourism philosophy. The purpose of this research is to maintain the inventory of the company by utilizing ABC Inventory model (y, R) EOQ model. With limited time as the main constraint to actually see the result of the proposed model, a computational simulation using Rockwell Arena is used to verify and measure the solutions. The result shows that with ABC Inventory model combined with (y,R) EOQ model, the company can reduce its inventory level especially on the most sensitive goods. A positive result is found on the second scenario during the 1st, 3rd, and 5th period where there is no instance of stockout. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3209 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 1-12 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3209/1766 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3210 2020-10-07T10:28:38Z oe:ART driver

PENINGKATAN PERFORMA KINERJA PELAYANAN INDUSTRI TELEKOMUNIKASI MENGGUNAKAN FILOSOFI KAIZEN DAN VISUAL STREAM MAPPING STUDI KASUS PT. TELKOM INDONESIA REGIONAL II JAKARTA PUSAT Nugroho, Arief Jaqin, Choesnul Telecommunications Telkom Lean Service Value Stream Mapping. PT. Telkom Indonesia is the largest telecommunications provider in Indonesia which has been serving the country for about 160 years. As the company grows, the range of service it provided also improved, starting from just a fixed line provider to internet and IP TV. Telkom always follows what its customers need. However, the occurrence of problem cannot be avoided. Problems can always appear from many aspects either it is controllable and uncontrollable.  To provide the best service, Telkom offers the services to fix and repair any problem faced by its customers, but this is not an easy task, until today Telkom has not yet been able to meet the Service Level Guaranteed which it promised to its customers. There are also many outstanding tickets unresolved even when Telkom has many human resources. Therefore, this research aims to reduce the time required to fix problems and solve tickets through lean methodology for service by implementing value stream mapping and eliminating as well as improving the non-value-added activities and non-value-added but necessary. Through this approach, this paper assumes that currently it is highly possible to achieve the service level guaranteed as long as improvements are made. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3210 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 13-26 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3210/1767 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3211 2020-10-07T10:28:38Z oe:ART driver

DESIGN FOR MANUFACTURING (DFM) UNTUK MEMINIMASI BIAYA PRODUKSI DAN KUALITAS: STUDI KASUS PALLET BOX FABRICATION SECTION PT SAPTAINDRA SEJATI Sulthoni, Paduloh Zulkarnaen, Iskandar Wibisono, Denny Setiawan, Andi design for manufacturing improvement pallet box production cost quality cost. PT Saptaindra Sejati (SIS) is a company engaged in coal services, the company produces pallet boxes which is a fabrication product that is currently the demand is always there and desirable customers. The pallet uses the main raw materials such as iron elbows, iron pipes and iron plates. The production of pallet-making boxes is strongly influenced by the increase in material prices and the costs required for the process. One method of product improvement is approximated by design for manufacturing (DFM). This method is a design method that will be used for manufacturing minimum product requirement of components, printing and quality. PT Saptaindra Sejati in the fabrication section that makes pallet boxes focus on reducing components and improving production quality. Reduce components done by non-tobacco materials but still improve product quality. The production process can be improved by simplifying the production process. The main purpose of the process is the cost that can minimize production and quality. The result of DFM implementation to produce 1 pallet box will produce production cost up to 20,0% and quality cost up to 27,1%. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3211 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 27-33 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3211/1768 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3212 2020-10-07T10:28:38Z oe:ART driver

IMPROVEMENT OF BUSINESS PROCESS MODELING IN SMALL AND MEDIUM INDUSTRIES (SMIS) TO SUSTAIN IN GLOBAL ECONOMIC COMPETITION Haryono, Agung Rimawan, Erry benchmarking BPM BPI financial performance non-financial performance The objective of this research is to analyze how Business Process Modelling (BPM) can be develop and improve in SMIs. Business Process Modeling have been the one of important strategy adopted by organizations around the world especially in Small and Medium Industries to sustain in global economic competition 2017. Successful implementation of these depends on applicability and business functional process effectiveness. BPM success also depends on organizational Business Process Improvement (BPI). This paper presents a benchmark process of BPM in Small and Medium Industry (SMI) perspectives especially in Steel fabricator SMI. And it creates new BPM in other SMI to become lean business in organizational structural. It includes a review of financial performance in SMI to decrease business process cost and get higher profit, findings of research accomplished via interviews with people in board of director and shareholder.  Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3212 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 34-43 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3212/1769 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3213 2020-10-07T10:28:38Z oe:ART driver

ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI Wibisono, Deny customer satisfaction house of quality service quality servqual total quality education The application of quality management education that is popular with the term Total Quality Education (TQE) emphasis on finding that is consistent with the continuous improvement to achieve customer needs and satisfaction. This study aims to assist the school management in evaluating the quality of services, direct remediation efforts to improve service attributes weak. The study was conducted in SMA YASPORBI by integrating two different methods, namely SERVQUAL and QFD. Servqual identify the strengths and weaknesses of the quality of service, QFD translates into a customer's desire to do a technical response by the management of the school. Obtained as many as 11 educational service attributes that should be fixed on the 32 attributes of existing educational services with two attributes is a priority repairs, which teachers help students choose college majors that fit their talents and interests of students and their training in dealing with the selection of new admissions. In the House of Quality Level 2 obtained four technical response to the priorities to be developed by the school management to meet the wants and needs of customers, namely training, workshops, and educational seminars, and school linkages with institutes of psychology, learning systems moving class, and compiled a book program of activities for the school year. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3213 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 44-55 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3213/1770 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3214 2020-10-07T10:28:38Z oe:ART driver

ANALISIS EFEKTIFITAS KINERJA EXCAVATOR PADA AKTIFITAS OB REMOVAL PENAMBANGAN BATUBARA MENGGUNAKAN METODE OEE: STUDI KASUS PT. RML EMBALUT – KALIMANTAN TIMUR Nuryono, Arif availability utilization productivity index TPM SMED 5W1H. Performance measurement in manufacturing industry is usually measured with the approach of OEE (Overall Equipment Effectiveness). In the mining industry, backhoe excavator performance can also be measured by OEE value approach. OEE value measurement performed on the excavator in coal mine Embalut Kaltim. In the case study on the company, the performance analysis also compared with the backhoe excavator defined performance targets of the company. OEE Value mine done OEE parameter modification into 3 dimensions: availability, utilization and productivity index. OEE measurement mine OB Removal devoted to the activity, as this activity has a value greater than most activity cost Getting Coal. The measurement results OEE values for the existing conditions is very low. Two of six units which have a low OEE value. The low value of OEE most influential is the utilization value. If compared with OEE value targets, there are five units of backhoe has a value below the target. Efforts are being made to improve OEE values is by the application of TPM: implementing autonomous maintenance, implementation of SMED: change the internal activity into external and doing jobs that could be eliminated or Parallelize and application 5W1H: make your creative ideas by way of brainstorming or explore the idea of problem solving, After implementation of the improvement idea, the value of simulation obtained quite good, an increase compared with OEE value before improvement. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3214 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 56-68 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3214/1771 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3215 2020-10-07T10:28:38Z oe:ART driver

PENGARUH BUDAYA ORGANISASI DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN PROYEK JASA KONSTRUKSI Parulian, Tunggul Barita Hasibuan, Sawarni employee’s job satisfaction employee performance leadership organizational culture. This research aims at analyzing the influence of the leadership, corporate culture, job satisfaction toward employee job satisfaction, and their impact to the employee performance. The proposed hypotheses of this research: H1, to test the relationship between of the variable leadership with the variable culture organization. H2, to test the relationship between of the variable leadership with the variabel job satisfaction. H3, to test the relationship between of the variable culture organisation with the variabel job satisfaction. H4, to test the relationship between of the variable culture organisation with the variabel employee performance. H5, to test the relationship between of the variable leadership with the variabel employee performance. H6, to test the relationship between of the variable job satisfaction with the variabel employee performance.  The result of this research: H3, the variable culture organization have influence positive and significance with the variable job satisfaction. H5, the variable leadership have influence positive and significance with the variable employee performance. H6, job satisfaction have influence positive and significance with the variable employee performance. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3215 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 69-78 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3215/1772 Copyright (c) 2017 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3216 2020-10-07T10:28:38Z oe:ART driver

KAJIAN PENINGKATAN KEANDALAN MESIN BOILER MENGGUNAKAN METODE RELIABILITY CENTERED MAINTENANCE PADA INDUSTRI MANUFACTURE SHOCK ABSORBER DI CIKARANG Susanto, Agustinus Dwi boiler downtime FMEA LTA RCM reliability. This study to analyze critical failure that affects the reliability of the boiler as well as the method used to identify the boiler engine failure. And determining the proper maintenance activity to prevent a critical failure that affects the reliability of this boiler. This research using RCM method for analyzing the condition of the machine boiler. The results showed that the critical Failur the boiler is based on the analysis of RCM is the first component of the feed water pump which has the lowest value of reliabiliy is 0:52 and the highest RPN value 180 that are at risk of failure. The second is the safety valve and the boiler tube failure Safety valve including hiden failure because normally the operator does not know. Failur critical improvement efforts for the boiler is in the form of substitute care policy with prevention to increase the value reliabilitynya as well as activities such as preventive task that is scheduled on-condition task and dischard scheduled task in accordance with thesStandards maintrnance machine that researchers propose. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3216 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 1, (2017): OE Maret 2017; 79-90 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3216/1773 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3217 2020-10-07T10:29:02Z oe:ART driver

PERANCANGAN COLLABORATIVE PLANNING FORECASTING REPLENISHMENT “TRAVEL BAG” PADA TRAVEL AGENT DWIDAYA TOUR Kurniawan, Erwin Ramdhanu Hasibuan, Sawarni action research collaborative planning forecasting replenishment reorder point travel bag. Travel bag for the tourism industry was a gift from tour product that was sold at travel agents in the tourism industry. Some of the conditions faced by customers who are departing tour travel bag are not given due to delays in fulfillment and delivery. This has led to poor ratings from customers and received several other losses such as lack of promotion, and testimonials from customers that are less good. With an action research methods of collaborative planning forecasting replenishment of supported data and processing that also use the quantitative forecasting models and assisted reorder point so that it can present the data to be analyzed. From the analysis obtained forecasting models that fit or in accordance with the collaborative planning forecasting replenishment study is the model Multiplicative Decomposition (plus Seasonal Trend), which is then used for process planning, forecasting and reorder point or ROP for replenishment process. Apart from that there is web-based application that is used for collaborative processes. From this action research concluded that collaborative planning forecasting replenishment, forecasting models Multiplicative Decomposition (plus Seasonal Trend), ROP, and collaboration could be a solution to the existing problems and achieve the desired objectives. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3217 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 91-103 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3217/1774 Copyright (c) 2017 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3220 2020-10-07T10:29:02Z oe:ART driver

PENINGKATAN PERINGKAT AKREDITASI MENGGUNAKAN HOUSE OF QUALITY PADA SEKOLAH TINGGI DI KOPERTIS WILAYAH IV Dewantari, Nustin Merdiana Saroso, Dana Santoso accreditation QFD house of quality High Schools in Kopertis IV higher school. The competitiveness among the university is getting sharper, not just among the public university but also the private university. High Schools in Kopertis IV (West Java and Banten) need to assess and improve the rank of accreditation of higher education so that the strength and confidence level of institutional markets increases.  The rank of accreditation is A (Excellence), B (Good), C (Enough). With the availability of accreditation available there is C, no doubt the power of sale and quality of the university has been described. Establishment of institution accreditation is one of the guides customers see when choosing a colleague. Accreditation is a quality assurance made by the institution so that all efforts undertaken are within the environment set by the National Accreditation Higher Learning Institute. Submission of quality function deployment at house of quality phase 1 found 23 technical responses to answer 28 cases of weaknesses that need to be improved in the quality of the assessment results that have been done.  With using HOQ, High School in Kopertis IV region can find out the priority items that need to be improved the promotion rank of accreditation. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3220 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 104-111 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3220/1775 Copyright (c) 2017 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3235 2020-10-07T10:28:02Z oe:ART driver

FAKTOR KRITIKAL EFEKTIVITAS PENERAPAN QUALITY MANAGEMENT SYSTEM ISO 9001-2008 PADA INDUSTRI KOMPONEN AUTOMOTIF Sumpono, Joko Hasibuan, Sawarni ISO 9001 Effectiveness Automotive Components Industries Correlation Comparative. ISO 9001 is a standard which is very well known throughout the company engaged in manufacturing in the industrial products and services even how public services. This standard is very generic so that the entire organization can implement and reconcile with other standards simultaneously. By implementing the ISO 9001 quality management system which is the frame work for the other ISO, the organization will receive some benefit. Among them, is able to make the system work in the organization to be the standard work documented. Then can improve morale of personnel because of the clarity of work in order to reach efficiency. Besides, it is understood the policies and operating procedures that apply across the organization as well as increased monitoring of the management of the work. And most importantly is monitoring of quality products and services to partner organizations and consumers. This study aims to determine the factors most strongly correlated with the effectiveness of the implementation of ISO 9001:2008 and the implications it can be seen that step - corrective and preventive measures can be set so that the application stay awake and to determine differences in the effectiveness of the implementation of the two automotive component company. Data collection conducted preliminary interviews and questionnaires factors that influence the effectiveness of the implementation of ISO 9001 by 30 respondents. The study involved two companies that manufacture automotive components for discussions initial interviews and questionnaires weighting on internal and external factors. The analytical method used in this study is the Spearman correlation analysis and comparative study on two samples. The analysis of this study is exogenous factor with competence indicator of government or agency authorized to perform certification or inspection, legal requirements, and market forces and external does not affect the effectiveness of the application of ISO 9001: 2008. Universitas Mercu Buana 2018-07-20 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3235 Operations Excellence: Journal of Applied Industrial Engineering; Vol 8, No 1, (2016): OE Maret 2016; 1-19 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3235/1788 Copyright (c) 2016 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3420 2020-10-07T10:29:02Z oe:ART driver

ANALISIS DAN IMPROVEMENT KUALITAS PRODUK PADA PROSES PRODUKSI BISKUIT MENGGUNAKAN PENDEKATAN DMAIC Hidayati, Hikmah CTQ DMAIC Process Capability Claims Internal Quality Control. PT. Fast Moving Consumers Goods in order to decrease the number of defects on biscuits dannisa Currant in the method DMAIC (Define, Measures, Analyze, Improvement, Control). The study was conducted to determine the factors that cause the occurrence of color defects are not standard and reduce the number of defects with the methodology DMAIC (Define, Measure, Analyze, Improvement and Control). Based on the analysis of causal diagram (Fishbone diagram) and by using the tools Nominal Group Technique (NGT) found five dominant cause of which is the engine burner is not effective and difficult in setting up the machine, raw material particle size is not standard and nonstandard dough temperature. With the method (5W + 1H) the corrective actions taken are: the addition of 6 units of burner, reduce the particle size of the raw material and the dough temperature settings, and additional man power on the unit before the process is in the process moulder. From the results of improvement, DPMO value has increased very significantly. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3420 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 112-123 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3420/1815 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3421 2020-10-07T10:29:02Z oe:ART driver

DESIGN FOR MANUFACTURING (DFM) UNTUK MEMINIMASI BIAYA PRODUKSI DAN KUALITAS (STUDI KASUS PALLET BOX FABRICATION SECTION PT SAPTAINDRA SEJATI) Intani, Arvita Emarilis FTA RCCP MRP MPS CRP. PT. XYZ is manufacturing of automotive spare parts and non-automotive company, which produces several products such as Oil Seal, Tensioner, Gasket, Rubber Only and other products. To fulfill the commitment to the company, one of the ways is to eliminate waste in the production process in the company, is Rubber. From the rubber scrap, the largest percentage is Rubber chips expired. So related to the purpose of this research is to identify the presence of waste on the rubber, improvements in production planning and compare MRP, RCCP and CRP. The method that used in this research is the FTA (Fault Tree Analysis) and RCCP (Rough Cut Capacity Planning) with CPOF technique (Capacity Planning Overall Factors). The result is able to minimize the rubber chip is wasted due to past the shelf (expired). Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3421 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 124-139 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3421/1816 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3422 2020-10-07T10:29:02Z oe:ART driver

PENGARUH KNOWLEDGE MANAGEMENT TERHADAP PEMBERDAYAAN DOSEN: STUDI KASUS DOSEN PERGURUAN TINGGI SWASTA JAKARTA Husin, Ahmad knowledge creation knowledge storage knowledge sharing knowledge application empowerment. Knowledge Management is a field that attracts a lot of attention both among academics and practitioners. Awareness of applying knowledge management to business strategies is needed because it is proven that companies that make knowledge resources as their main asset are always able to drive companies more innovative towards their competitors, in the knowledge management education industry is a very important asset because knowledge can be captured, codified or stored. This study aims to analyze the influence of knowledge creation, knowledge storage, knowledge sharing and knowledge application on the empowerment of lecturers. Testing the hypothesis in this study using SPSS 23 software. The results showed that knowledge creation and knowledge application affect the empowerment of lecturers, while knowledge storage and knowledge sharing have no effect on the empowerment of lecturers. The implication of the research results is the need to develop knowledge in universities through interaction with other lecturers in the campus environment to encourage the knowledge that is created maintained and sustainable. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3422 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 140-151 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3422/1817 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3425 2020-10-07T10:29:02Z oe:ART driver

PENINGKATAN PRODUKTIFITAS KOMPOR GAS SATU TUNGKU MELALUI PERBAIKAN TATA LETAK FASILITAS DI PT XYZ Hermawan, Dany floor production relayout systematic layout planning. Planning facility layout is one effort to organize various equipment and production facilities in order to provide efficiency in terms of layout. Layout problems that occur in PT. XYZ is the length of one-stove gas cooking process, which is caused by several problems of unplanned layout design, displacement activity and irregular material flow, and material handling process is wrong, so the production process of one-stove gas stove becomes old. The purpose of this research is to give layout proposal of layout of production facility and also make regular flow of material so that production process that happened can be more effective and efficient. From this research, we can also recommend the type of conveyance in accordance with the condition of the production area of one-stove gas stove. The steps of redesigning the layout of one furnace gas stove production facility using systematic layout planning (SLP) method, starting with making Operation Process Chart (OPC) and Flow Process Chart (FPC), Multy product Process (MPPC), Sheetable Routing, Activity Releationship Chart (ARC), and Area Releationship Diagram (ARD). The final result of this research is Space Releationship Diagram (SRD), and Block layout of one stove gas production area area along with material flow map based on the layout of the proposal. From the results of data processing and analysis known by the application of the proposed layout of this production capacity can reach 15,840 units/month or an increase of 16.5% from the previous capacity which only reached 13,600 units/month, So as to meet demand demand orders that reached the average 15,250 units/month. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3425 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 152-163 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3425/1891 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3429 2020-10-07T10:29:02Z oe:ART driver

STRATEGI PENGEMBANGAN DAYA SAING LULUSAN TEKNIK INDUSTRI FAKULTAS TEKNIK: Studi Kasus PTS X di Kopertis Wilayah II Nudin, Burhan strategy development SWOT EFI EFE IE. The high level of competition in the world of education and limited available employment requires every university to continuously improve the quality of its education in order to be able to produce qualified graduates in various levels and fields of science. Therefore, a competitiveness development strategy is needed for industrial engineering graduates in engineering faculty, due to lack of company understanding about industrial engineering profession and some conditions about the scope of work of industrial engineering graduates.  In this research data analysis using SWOT, EFI Matrix, EFE and IE. The result of this research can be seen that the design of the competitiveness development strategy of industrial engineering graduates of Faculty of Engineering PTS X is in cell five (V) and from EFI and EFE matrix processing calculation, the average score is 2,616 and 2,909. Strategies that can be done there are 78 points for development, in this study based on SWOT analysis needed for development seen from SO, WO, ST, WT. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3429 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 164-172 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3429/1823 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3488 2020-10-07T10:29:02Z oe:ART driver

ANALISIS PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN LAYANAN DATA 4G: Studi Kasus PT. Internux Marlin, Syamsu kualitas layanan kualitas produk kepuasan pelanggan loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan kualitas produk terhadap kepuasan dan loyalitas pelanggan, serta pengaruh kepuasan pelanggan terhadap loyalitas pelanggan. Data diperoleh dengan penyebaran kuesioner secara acak terhadap pelanggan bolt yang tersebar di Jabodetabek. Metode yang digunakan adalah kuantitatif dengan analisis jalur (path analisis). Hasil penelitian diperoleh bahwa 1) kualitas pelayanan secara langsung berpengaruh signifikan terhadap kepuasan pelanggan Bolt, 2) kualitas pelayanan secara langsung berpengaruh yang tidak signifikan terhadap loyalitas pelanggan Bolt, 3) kualitas produk secara langsung berpengaruh signifikan terhadap kepusan pelanggan Bolt, 4) kualitas produk secara langsung berpengaruh signifikan terhadap loyalitas pelanggan Bolt, dan 5) kepuasan pelanggan secara langsung berpengaruh signifikan terhadap loyalitas pelanggan Bolt. Universitas Mercu Buana 2018-07-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3488 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 2, (2017): OE Juli 2017; 173-188 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3488/1822 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3492 2020-10-07T10:29:28Z oe:ART driver

PERBAIKAN MANAJEMEN PERGUDANGAN DI PERUSAHAAN PENERBANGAN NASIONAL MENGGUNAKAN METODE FAILURE MODE AND EFFECT ANALYSIS Simbolon, Jhonny P. Hasibuan, Sawarni warehousing management supply chain fishbone diagram FMEA The warehouse is one part of the supply chain that plays an important role in PT. Garuda Maintenance Facility (GMF), because the warehouse stores the components of the material used for aircraft maintenance activities. However, a number of problems in the warehouse caused the process in the warehouse to be less than optimal. The purpose of this study was to analyze the potential for improvement of warehousing management at PT. GMF. In the early stages, fishbone diagrams are used to identify the main causes of problems that occur in PT. GMF is related to five factors, namely the labor factor (man), method (method), material, machine (equipment), and environment. Furthermore, a failure mode and effect analysis (FMEA) approach is implemented to get priority improvements. The results of the analysis found that the use of wireless technology, the application of capacity check functions and monitoring and training functions are needed to improve warehousing management at PT. Garuda Maintenance Facility. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/msword https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3492 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 189-203 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3492/2223 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3494 2020-10-07T10:29:28Z oe:ART driver

USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD Rahmawati, Dwi fuzzy servqual QFD one door integrated service unit service quality. One Door Integrated ServiceUnit (PTSP) was established to improve the quality of public service delivery and the investment climate in the regions of Indonesia, particularly in the field of licensing services. The purpose of this study is to identify the variables that affect the quality of licensing government service and provide recommendations for corrective action. In this research, the integration of Fuzzy-Service Quality and QFD (Quality Function Deployment)method is one of TQM quantitative tools and techniques that can be used to translate customer requirements in Voice of customer (VOC) with specification in the appropriate technical or service requirement. The use of questionnaires, based on servqual dimension i.e. tangibles,r eliability, responsiveness, assurance and empathy contains 27 statements as attributes of service, conducted to know the voice of customer to 135 respondents i.e. the citizens who use licensing service in UPPTSP West Jakarta administration. The results showed that there are 11 service attribute priorities that need to be improved and 14 technicalr esponses to answer the needs of these consumers. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3494 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 204-212 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3494/2224 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3660 2018-09-08T01:53:09Z oe:ART

oai:ojs.pkp.sfu.ca:article/3661 2020-10-07T10:29:28Z oe:ART driver

PERBAIKAN WAKTU SET-UP DENGAN MENGGUNAKAN METODE SMED PADA MESIN FILLING KRIM Arief, Feby Nurhadiyanto eksternal set up internal set up metode SMED. PT. GP is a pharmaceutical company producing pharmaceuticals in solid, semi-solid and liquid form such as   creams and ointments. PT GF has problem in set up time and stop by touble machine during the process   running caused inefficien time.  This problem need improvement action so that company could go running more effecient. The purpose of this research is to get appropriate action and method for reducing the set up time by SMED (Single Minute Exchange of Dies mehod).  SMED applied by separating the activity set up into two stages of the internal set up and external set up.  SMED succesfully decrease in set up time of 26%. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3661 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 213-220 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3661/2225 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3662 2018-08-31T05:46:50Z oe:ART

oai:ojs.pkp.sfu.ca:article/3808 2020-10-07T10:31:52Z oe:ART driver

PENINGKATAN NILAI OVERALL EQUIPMENT EFFECTIVENESS (OEE) MESIN INJECTION MOLDING DI PERUSAHAAN BEVERAGE PACKAGING Koip, Jumattul overall equipment effectiveness injection moulding PET- preform defect rework. Increased investment in the beverage industry sector has boosted the growth of the beverage industry while impacting the size of beverage packaging needs in Indonesia. PT. Indo Tirta Abadi as a company engaged in beverage packaging supply chains for the largest beverage companies in Indonesia seeks to maximize the company's performance to become the leading beverage packaging manufacturer in Indonesia. The problem is that the Injection Husky-8 engine that produces PET-Preform as the company's flagship product has increased the number of pending products and caused losses for the company. The aim of this study was to improve the achievement of OEE on the 8-Husky Injection machine. Analysis of the six big losses and fishbone diagrams is used to identify losses and their causes, then FMEA and 5W1H are used as tools to determine priority recommendations for improvements based on the level of risk of causing losses. The existing OEE value of Injection machines is 92.40%. This achievement is quite good when compared to word-class OEE but has not yet achieved the company's target. Based on the analysis, the dominant factors that have not achieved the OEE target are defects in process & rework and reduced speed. Priority improvements are needed, namely overcoming the crust of the barrel material and the burning runner at start-up, overcoming the high tower cooling temperature, and overcoming high feed temperature by purging with undried resin during engine startup, periodic cleaning and maintenance processes on the cooling unit tower, and install Premixer in feedthroath. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3808 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 152-163 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3808/2217 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3810 2020-10-07T10:29:28Z oe:ART driver

GOOD DESIGN AND MANUFACTURE TO GET A GOOD RELIABILITY OF RENEWABLE ENERGY POWER PLANT Putra, Guntur Pratama Rimawan, Erry design manufacture reliability renewable energy. Easier access to the global marketplace today makes local product competition with products from the global market increasing, pushing designers better to make machines as efficient as possible while still paying attention to their reliability. In obtaining good reliability, from the design stage of the machine and its manufacture must have root cause analysis that can help to guide design and manufacturing processes. However, for renewable energy fields, it is very difficult to build from the beginning as raw materials come from overseas acquired in the global market. In the domestic raw material is processed creatively to gain added value of the product and make it a superior product that is installed and marketed locally. Photovoltaic monitoring will independently keep the grid stable and conceptual able to monitor the health of every photovoltaic photo for its reliability can also be maintained. Good design with good manufacturing will also increase the reliability of solar power plants, with the appropriate field-based design and appropriate installation procedures in the root analysis of the problem increase significant reliability. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3810 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 221-225 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3810/2226 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3811 2020-10-07T10:29:28Z oe:ART driver

STANDARDISASI PROSES DALAM UPAYA PENINGKATAN PRODUKTIFITAS DI PROSES MULTI VARIASI Firmansyah, Yahdi productivity process standarization 7 MUDA 5S KAIZEN. The improvement of productivity is a wise way to fulfill market demand at this competitive era. However, still found facts on field a problem in formulating it, especially to the process with variations. Un-standardized process can lead to ineffective productivity measuring. Wrong measurement could affects to wrong the decision making. This paper was aimed to present real correction to productivity formulation, also the combination of MUDA elimination in an improvement. 5S concept, also emphasized in this effort as other tools in Japanese improvement perspective, KAIZEN. The method used in this research was field study and their related references, including seminar. The result of this research is to describe what exact formulation and elimination of MUDA can be used as the tools to improve productivity at a production line. Through field and literature study, with correct formulation, the productivity of a production line can be effectively and clearly displayed. A Significant improvement can be shown clearly as well. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3811 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 226-235 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3811/2228 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3814 2020-10-07T10:31:52Z oe:ART driver

PERBAIKAN PRODUKTIVITAS PICKING ORDER DENGAN METODE ROUTING HEURISTIC DI GUDANG PUSAT SUKU CADANG OTOMOTIF Mukhlisin, Mukhlisin Kusumah, Lien Herliani order picking productivity routing heuristic travel distance. Order picking is a process to fulfill customer order, with fast timing and provide high customer satisfaction. The order picking process is the highest cost in both manual and automatic systems, so it is necessary to improve efficiency and productivity. This study is aims to improve the productivity of order picking by shortening the distance. By choosing heuristic method using the application of interactive warehouse program, it is found that heuristic routing method can shorten picking distance. So, the routing heuristic method can increase the productivity of picking orders. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3814 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 164-174 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3814/2218 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3815 2020-10-07T10:29:28Z oe:ART driver

ANALISIS PENGARUH CUSTOMER RELATIONSHIP MARKETING DAN LAYANAN PURNA JUAL TERHADAP KEPUASAN PELANGGAN Kusuma, Hardiyanti Lestari customer relationship marketing after sales service satisfaction. The purpose of research is to know and analyze the strength and direction of influence customer relationship marketing and after sales service to customer satisfaction at PT AUTO 2000 Daan Mogot. This type of research used is quantitative research with explanative design. The sample was taken by accidental sampling technique with 69 respondents. Data obtained through questionnaires developed based on indicators of each variable and measured by Likert scale. Data were analyzed by multiple linear regression. The results showed that: (1) customer relationship marketing partially significant effect on customer satisfaction (2) after sales service partially significant effect on customer satisfaction and (3) simultaneously, customer relationship marketing and after sales service significantly influence customer satisfaction. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3815 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 236-248 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3815/2233 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3816 2020-10-07T10:29:28Z oe:ART driver

PERBAIKAN KUALITAS PELAYANAN PADA LAYANAN PERAWATAN LIFT DAN ESKALATOR DENGAN METODE SERVQUAL-IPA-HOQ Ghazali, Dabith quality services lift escalator ServQual. In an effort to improve the competitiveness of the company, an approach is needed to determine customer expectations. This study aims to determine service characteristics that have not met customer expectations and provide advice on improving the quality of care services for elevators and escalators. The method used is ServQual to measure customer expectations and perceptions. Information was collected through a questionnaire in the research focus group. The results of this study are a number of 21 indicators in 5 dimensions of ServQual showing customer expectations greater than customer perceptions. Then continued observation and interviews with the management to make technical responses in an effort to improve service quality. The findings in this study can help management in improving service quality to improve customer satisfaction. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3816 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 249-256 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3816/1991 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3817 2018-09-07T06:16:58Z oe:ART

oai:ojs.pkp.sfu.ca:article/3822 2020-10-07T10:29:28Z oe:ART driver

PENURUNAN REJECT CLAIM MARKET TERHADAP PLATE BENGKOK PADA BATTERY TYPE YTZ4V DENGAN METODA DMAIC-FAULT TREE ANALYSIS Saptaaji, Fidin Rimawan, Erry eksternal set up internal set up metode SMED. Every industry is no exception, the battery industry has a quality standard with priority to reduce reject claims in order to get cost savings and increase consumer confidence. The purpose of this study was to determine the factors causing the high reject claim of bengkok market plate with six sigma (DMAIC) and Fault Tree Analysis (FTA) suppression. The result is a corrective step and standardization to minimize the occurrence of a reject plate group in the future. DMAIC stages include Define, through sampling data collection in Jan-Dec 2016, it is known that the reject claim from Plate Bending is 41 PPM. Step 2 Measure, process reject data and number of claim reject and set improvement targets. Step 3 Analyze, benchmarking cassette A and Cassette B types from the results of FTA analysis, Step 4 Improve, set and standardize changes in dimensions of Cassette Type B by changing the partition part edge L and edge R from C3mm to R4mm from the value of Cp = 1.58, Cpk = 0.63 becomes Cp 2.32 and Cpk 2.23. Step 5 Control, after getting the specified dimensions the value of 29.5 ppm drops to 4 ppm with a target standard of 18 ppm and a decrease in the cost saving of the company is 455.5 KUSD/Year. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3822 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 257-270 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3822/2230 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3823 2020-10-07T10:29:51Z oe:ART driver

ANALISA HUMAN ERROR PROBABILITY MENGGUNAKAN METODE HEART (HUMAN ERROR ASSESSMENT AND REDUCTION TECHNIQUE) PADA OPERATOR KONVEKSI CV. 913 PRODUCTION Utama, Prawira Ridzki human error HEART method convection reliability work system. CV. 913 Production is convection in the Bekasi, West Java. This convection is producing jacket for men. The process of production in this convection, almost entirely made manually. Based on problems that often occurs in production process it caused by factors human error. Hence the CV.913 Production must have a high level of reliability. To deal with the problems of human error, a method that can be used is method of HEART (Human Assessment of Human Error). HEART method is the one of reduction technique in counting the probability of human error. From the settlement problem in CV. 913 Production by using the HEART method. So can be concluded that production activities that have bigger probability value of human error there are the process of designing and cutting raw materials. On both the process obtained probability value is 0.0104. The solution can researcher suggestions are to reduce the value of the error by operator was to set standards an operation these clearly and make one pattern which are permanent not to constantly changing. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3823 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 93-100 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3823/2210 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3824 2020-10-07T10:29:51Z oe:ART driver

APLIKASI FAULT TREE ANALYSIS PERBEDAAN PERSEPSI CAMPUS SUSTAINABILITY MAHASISWA DALAM PERILAKU PRO LINGKUNGAN DILINGKUNGAN KAMPUS Utami, Annisa Amalia N.W.P., Susatyo campus sustainability Fault Tree Analysis Root Cause Analysis green metric The concept of green campus directs the operation of universities as an environmentally-based educational institution which also has an important role for the environment of the future. In Semarang, there are 2 (two) state universities that are included in UI Green Metric program, namely Diponegoro University (UNDIP) and University of Semarang (UNNES). UNNES’ rank in 2014 UI Green Metric which is better than the UNDIP’s rank also indicates that students at UNNES have more perception about knowledge and high commitment to campus sustainability compared to students in UNDIP. There is a correlation between the knowledge and commitment of students to the vision of the campus in order to achieve campus sustainability, as well as there appears differences between knowledge and commitment to conduct pro-environment activities of both universities. To know the significance of difference perception about campus sustainability between students of UNDIP and UNNES, questionnaires to 165 student of UNDIP and 165 student of UNNES are disseminated. The result of the survey concludes that the perception of campus sustainability of UNDIP students is still under UNNES. To identify the root causes of the problem of low interest and knowledge of students to the campus sustainability in UNDIP, a tool of problem solving which is Root Cause Analysis (RCA) with Fault Tree Analysis technique is required. Universitas Mercu Buana 2018-07-11 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3824 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 1, (2018): OE Maret 2018; 101-106 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3824/2212 Copyright (c) 2018 Operations Excellence

oai:ojs.publikasi.mercubuana.ac.id:article/3825 2018-09-07T12:23:42Z oe:ART

oai:ojs.pkp.sfu.ca:article/3826 2020-10-07T10:31:52Z oe:ART driver

IMPLEMENTASI SISTEM INFORMASI MANAJEMEN FIREWALL DAN PENGARUHNYA TERHADAP KINERJA KARYAWAN DIVISI IT PERBANKAN Rasjidin, Muhamad Koerniansyah firewall management system SEM information system success model. Today, the development of information technology in the banking world is very fast. The dependence of banking on information technology is very high. Innovation is always strived to have excellence in customer service than competitors. PT. Bank Danamon provides Firewall Management System services to enable every activity to gain access to each application. The purpose of this study is to analyze the effectiveness of Firewall Management system implementation in PT. Bank Danamon by adopting the DeLone and McLean models for the successful implementation of information systems. Sampling with questionnaire used in this research with 220 questionnaires distributed to users of IT infrastructure at PT. Bank Danamon, Kebon Sirih branch. Data processing and analysis in this research using SEM (Structural Equation Modeling) method with assumption hour hypothesis using AMOS (Analysis Moment of Structural) statistic software. The result of analysis shows that information quality and system quality have positive and significant effect on user satisfaction, while service quality has no effect. The results also show that user satisfaction has positive and significant impact on individual performance.  Further research can improve the model and sampling method that will be used by other financial services. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3826 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 119-131 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3826/2214 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3827 2020-10-07T10:31:52Z oe:ART driver

ANALYSIS OF PRODUCTIVITY REPAIR BASED ON OEE VALUE ACHIEVEMENT OF SPEAKER SPARE PART PRODUCTION MACHINE IN WEST JAVA Perdana, Surya injection molding speaker OEE six big losses. This research was conducted on companies engaged in the manufacture of Speakers, Megaphones and Amplifiers. The purpose of this study is: to determine the Overall Equipment Effectiveness (OEE) value of a machine so that steps can be taken to improve the effectiveness of the machine, in addition to knowing the main root causes of damage that often occur on the machine, and knowing how to solve the problem so that it can increase the productivity of the machine. In addressing this, an analysis of the performance of the machine is done by determining the identification based on the Overall Equipment Effectiveness (OEE) calculation ratio, namely availability time, downtime, machine working time, total output, operating time, cycle time and defect amount. Then calculate and analyze the OEE value: Availability Rate, Performance Rate, Quality Rate, Overall Equipment Effectiveness (OEE) and determine the value of Six Big Losses.The main causes of the low OEE value are the low Performance Rate with an average value of 75.01%, this is due to the value of Reduced Speed Losses which has the largest contribution in the six big losses. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3827 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 183-188 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3827/2220 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3828 2020-10-07T10:31:52Z oe:ART driver

IMPROVE CAPABILITY PROCESS TO OPTIMIZING PRODUCTIVITY: CASE STUDY LINE PROCESS PACKING ASSEMBLY IN ELECTRONIC MANUFACTURING COMPANY Rofiudin, Mohammad Saroso, Dana Santoso control define improve measure optimizing six sigma. Six sigma is a method for improving processes that focus on reducing process variations using statistical approaches and effective problem solving. The purpose of this method is calculating the impact of six sigma applications to company productivity. Six sigma not only aims to achieve zero defect, with the Six Sigma method optimizing production (Productivity), Six sigma, supporting the proper procedures in line with business goals both system and process. With the DMAIC method, we get as much information as possible and as soon with the smallest sample unit of the experiment. From the results of the paper, Takt Time reduce, 9.2s à  8.5s proved by DMAIC analysis to get effective and efficient improvement that ultimately can improve the company's efficiency. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3828 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 175-182 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3828/2219 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3839 2020-10-07T10:31:52Z oe:ART driver

CRITICAL ACTIVITY IDENTIFICATION OF HALAL ASSURANCE SYSTEM FROM FLAVOR PRODUCTION Maonah, Siti Saroso, Dana Santoso Critical activity flavor halal halal assurance system. Law No 33 Year 20014 on halal product assurance affecting Indonesian market requirement of a product. Based on this regulation all products marketed in Indonesia must be a halal certified product. Flavor product is categorized as the material which requires halal certificate due to the complexity of the ingredients. Assessment Institute for Food, Drugs, and Cosmetic, The Indonesian Council of Ulama (AIFDC – ICU) taking the role as the halal certification body in Indonesia. Prerequisite program on halal certification is the implementation of Halal Assurance System (HAS). HAS contained eleven criteria, one of them is a written procedure for critical activities. This paper is to identify which stage of production activity that considered as critical activity. A qualitative empirical study performed in this research and the result showed that incoming material, production processes, quality inspection, packing, warehousing, and distribution are the critical activity in halal certified flavor production. Written procedure for critical activities cannot stand alone, this criteria is related to HAS criteria number four and six, material and production facility. Universitas Mercu Buana 2018-09-07 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3839 Operations Excellence: Journal of Applied Industrial Engineering; Vol 10, No 2, (2018): OE Juli 2018; 145-151 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3839/2216 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3842 2020-10-07T10:29:28Z oe:ART driver

ANALISIS BOBOT PEMILIHAN SUPPLIER BAHAN BAKAR MINYAK UNTUK KAPAL PENGANGKUT BATUBARA DENGAN METODE ANALYTIC HIERARCY PROCESS Bakhtiar, Arie supplier selection coal ship AHP. The analytical Hierarchy process (AHP) is a multicriteria decision making approach can be used to solve complex decision problems. This study aimed to use this objective tool to build ship fuel suppliers' selection model, utilizing competitive priorities administrative requirement, quality, delivery, finance, technical and price as an evaluation and selection criteria. The researcher has developed an evaluation questionnaire distributed to couple functional managers in the shipping company. This study concluded that the price is the most important criterion among competitive priorities criteria for selecting and evaluating suppliers as it got a percentage of 0.202, followed by technical criterion that got a percentage of 0.197 and finance got 0,191. Other criterion was quality that got 0.169 followed by delivery with 0.133 and the last criterion was administrative requirement with 0.108. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3842 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 271-281 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3842/2231 Copyright (c) 2018 Operations Excellence

oai:ojs.pkp.sfu.ca:article/3845 2020-10-07T10:29:28Z oe:ART driver

PERENCANAAN PERSEDIAAN UNTUK MATERIAL KOMPRESOR MENGGUNAKAN ECONOMIC ORDER QUANTITY PROBABILISTIK PADA PRODUK AIR CONDITIONER Nirfison, Nirfison EOQ inventory probabilistic ROP safety stock stochastic. Companies always try to reduce inventory to make capital turnover running smoothly and don’t want to keep the inventory long time. However, inventory cannot be directly reduced as low as there are risks for production that can be material shortages and the can lose the sales. It is necessary to control the business to obtain the optimum inventory value. This research discusses the material inventory problem in air conditioner (air conditioner) which aims to find out efficient inventory control method in order to reduce total inventory cost. This research uses probabilistic EOQ (Economic Order Quantity) method. The focus of the problem studied is the inventory of compressor materials that contribute most to the value of purchases and the resulting inventory. This research tries to give optimal EOQ value for every order, ROP (Reorder Point), safety stock and total inventory cost. Based on the calculation the total inventory cost of the compressor material calculated using this probabilistic EOQ method resulted in a total cost reduction of 8.2% compared to the total inventory cost generated by company policy. Universitas Mercu Buana 2018-09-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3845 Operations Excellence: Journal of Applied Industrial Engineering; Vol 9, No 3, (2017): OE November 2017; 282-289 2654-5799 2085-4293 eng https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3845/2232 Copyright (c) 2018 Operations Excellence e8fa70ce1ce5aec2f0425cf79392908f