KHADIJA, Mutiara Auliya; NURHARJADMO, Wahyu. Enhancing Indonesian customer complaint analysis: LDA topic modelling with BERT embeddings. SINERGI, Jakarta, Indonesia, v. 28, n. 1, p. 153–162, 2023. DOI: 10.22441/sinergi.2024.1.015. Disponível em: https://publikasi.mercubuana.ac.id/index.php/sinergi/article/view/22315. Acesso em: 4 jun. 2026.