ZAKARIA, Husna; MD. ROHANI, Munzilah; MOHD POZI, Muhammad Fazreen. Understanding passenger satisfaction and expectations in free bus service based on socio-demographic characteristics in Johor and the Klang Valley, Malaysia. SINERGI, Jakarta, Indonesia, v. 29, n. 1, p. 59–72, 2025. DOI: 10.22441/sinergi.2025.1.007. Disponível em: https://publikasi.mercubuana.ac.id/index.php/sinergi/article/view/25595. Acesso em: 3 jun. 2026.