KARTIKA, Cherry; PIRANTI, Dwi. PENGARUH ELECTRONIC WORD OF MOUTH (eWOM) TWITTER @batikair TERHADAP BRAND IMAGE. Jurnal Visi Komunikasi, Jakarta, Indonesia, v. 14, n. 1, p. 104–116, 2015. DOI: 10.22441/visikom.v14i1.1669. Disponível em: https://publikasi.mercubuana.ac.id/index.php/viskom/article/view/1669. Acesso em: 4 jun. 2026.