Design of Performance Indicators in Warehouse Management
DOI:
https://doi.org/10.22441/indikator.v7i1.17843Abstract
To maintain the continuity of product flow in the supply chain system, good warehouse management is needed. Dynamic market conditions are able to cause instability in the product flow. Moreover, there are many disruptions occur as technology continues to develop in Indonesia. This instability will indirectly affect the warehouse performance in a company. So, to minimize the effects of instability, it is necessary to design indicators that are used as a reference for designing mitigation strategies and as a controlling tool so that the company's growth is relevant to the objectives that have been created. In addition, these indicators can be used as a benchmark to improve the warehouse regularly. So, this research aims to design performance indicators in warehouse management that can be used as a measurement reference to increase warehouse productivity. The result showed that there are 17 validated indicators which are categorized into 5 dimensions. These dimensions are 4 cost dimension indicators, 4 productivity dimension indicators, 3 quality dimension indicators, 4 time dimension indicators, and 2 utilization dimension indicators.
References
Agustianna, V., Juhara, S., & Rahayu, M. (2020). Desain Key Performance Indicator Perusahaan Menggunakan Balanced Scorecard Di PT. XYZ. JIMTEK : Jurnal Ilmiah Fakultas Teknik, 1(2), 162.
Akseptori, R., Yuniati, R. A. N., Maulana, D., & Dewi, M. S. (2022). Key Performance Indicator Merujuk pada Perspektif Proses Bisnis Internal dan Perspektif Pembelajaran dan Pertumbuhan. Jurnal Nusantara Aplikasi Manajemen Bisnis, 7(1), 118–134. https://doi.org/10.29407/nusamba.v7i1.17396
Angelia, G., Sokibi, P., & Fahrudin, R. (2021). Perancangan Sistem Informasi Penilaian Kinerja Promotor Terhadap Product Knowledge Menggunakan Metode Key Performance Indicator (Studi Kasus: PT. World Innovative Telecommunication). Jurnal Digit, 11(2), 144–154.
Angelica Sumartono, M., & bin Hasan Jan, A. (2019). Analisis Sistem Manajemen Pergudangan Pada PT. Mitra Kencana Distribusindo Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), 5879–5888.
Buonamico, Muller, & Camargo, M., (2017). A new fuzzy logic-based metric to measure lean warehousing performance. Supply Chain Forum: An International Journal.
Chen, P.S., Huang, C.Y., Yu, C.C. & Hung, C.C., (2017). The examination of key performance indicators of warehouse operation systems based on detailed case studies. Journal of Information & Optimization Sciences; 38.
de Koster, M.B.M. & Warffemius, (2005). American, Asian and third‐party international warehouse operations in Europe: A performance comparison. International Journal of Operations & Production Management, 25(8), pp. 762-780.
Derick, M.A., (2018). An Assessment of Performance Indicators in the Warehousing Industr in Cameroon. Academic research Journals, 6(1), pp.1-7.
Elbert, R. & KarlKnigge, J., (2020). Developing a pricing model for promoting coordinated resource demand in cooperative warehouses. Urban Freight Transportation Systems, pp.19-40.
Faozanudin, A.R. & Susanto, N., (2019). Performance measurement analysis of cement sack warehouse using balanced scorecard methods (a case study of PT Sinar Tambang Arthalestari). Industrial Engineering Online Journal, pp.1-7.
Ferdiansyah, Sagita, I. & Purba, H.H., (2016). Warehouse Performance Measurement Using Balanced Scorecard Method – A Case Study at PT. Multi Indocitra, Tbk. Journal of Scientific and Engineering Research, 3(6), pp.200-06.
Ghaouta, A., Bouchti, A.E. & Okar, (2018). Key Performance Indicators of 3PL Moroccan Warehousing Company: A Case Study. he Second International Workshop on Transportation and Supply Chain Engineering.
Hiruwnwat, A., Khemavuk, & Rungreunganun, V., (2017). Warehouse Performance Measurement Structural Equation Modelling Technique and PEST Analysis. MUTNB Int J Appl Sci Technol, 10, pp. 307-315.
Horta, M., Coelho, F. & Relvas, S., (2016). Layout design modelling for a real world just-in-time warehouse. Computers & Industrial Engineering, 101, pp.1-9.
Indrawati, Miranda, S. & Pratama, A.B., (2018). Model of Warehouse Performance Measurement Based on Sustainable Warehouse Design. 4th International Conference on Science and Technology (ICST).
Karim, N.H. et al., (2020). Revising the warehouse productivity measurement indicators: ratio - based benchmark. Mariitime Business Review Emerald Publishing Limited.
Kim, T.Y., (2020). Improving warehouse responsiveness by job priority management: A European distribution centre field study. Computers & Industrial Engineering, 139.
Kusrini, E., Ahmad, A. & Murniati, W., (2019). Design Key Performance Indicator for Sustainable Warehouse: A Case Study in a Leather Manufactur. Annual Conference on Industrial and System Engineering (ACISE).
Kusrini, E., Putri, A. R., Syufrian, B., & Aini, N. (2021). Design of Key Performance Indicators for Supplier in Sustainable Organic Farming Supply Chain. Proceedings of the Second Asia Pacific International Conference on Industrial Engineering and Operations Management, 923–932.
Kusrini, et al., (2018). Warehousing performance improvement using Frazelle Model and per group benchmarking: A case study in retail warehouse in Yogyakarta and Central Java. MATEC Web of Conferences, 154.
Kusrini, Novendri, F. & Helia, N., (2018). Determining key performance indicators for warehouse performance measurement – a case study in construction materials warehouse. MATEC Web of Conferences, 154.
Kusuma, Y., Sumarauw, J.S.B. & Wangke, S.J.C., (2017). Analysis of Warehouse Management System in CV. Sulawesi Pratama Manado. Journal EMBA, 5(2), pp. 602-611.
Laosirihongthong, et al., (2018). Prioritizing warehouse performance measures in contemporary supply chains. International Journal of Productivity and Performance Management, 67(9), pp.1703-26.
Makaci, et al., (2017). Pooled warehouse management: An empirical study. Computers & Industrial Engineering, 112.
Makatengkeng, C., Jan, A. B. H., & Sumarauw, J. S. B. (2019). Analisis Sistem Manajemen Pergudangan Pada PT. Timur Laut Jaya Manado. Jurnal EMBA, 7(4), 5912–5933.
Pitoy, H., Jan, A., Sumarauw, J., Williams Waraney Pitoy, H., bin Hasan Jan, A., & B Sumarauw, J. S. (2020). Analisis Manajemen Pergudangan Pada Gudang Paris Superstore Kotamobagu. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 8(3), 252–260.
Rendy, M.A., Ambarsari, N. & Witjaksono, R.W., (2015). Implementation of warehouse management system using in PT. XYZ with spiral method. e-Proceeding of Engineering, 2(2), pp. 5594-5605.
Yener, F. & Yazgan, H., (2019). Optimal Warehouse Design: Literature review and case study application. Computers & Industrial Engineering, 129, pp.1-13.
Published
How to Cite
Issue
Section
License
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
3. A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to UMB. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
1. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
2. Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors personal use or for company use, provided that the source and the UMB copyright notice are indicated, the copies are not used in any way that implies UMB endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
3. Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
This work is also licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
