Indikator Reading Tools

Factors Affecting Mobile Banking Satisfaction: A Case Study of Bank Syariah Indonesia

Dublin Core		PKP Metadata Items	Metadata for this Document
1.	Title	Title of document	Factors Affecting Mobile Banking Satisfaction: A Case Study of Bank Syariah Indonesia
2.	Creator	Author's name, affiliation, country	Elisa Imamil Islah; Tazkia Islamic University College; Indonesia
2.	Creator	Author's name, affiliation, country	Aminah Nuriyah; Tazkia Islamic University College
3.	Subject	Discipline(s)
3.	Subject	Keyword(s)	Efficiency fulfilment, system availability, feature. reliability. customer satisfaction
4.	Description	Abstract	Main Objective The purpose of this study was to determine the effect of efficiency, fulfilment, system availability, privacy, responsiveness, feature and reliability to customer satisfaction study case in Indonesia Sharia Bank in JABODETABEK. Method This research uses a descriptive quantitative approach with a case study of PT.Bank Syariah Indonesia in JABOBETABEK costumer. The data collection technique was obtained from distributing questionnaires via google form and the data was processed using software. By using multiple linear regression analysis. Key Findings The results showed that the seven variables had a significant effect on mobile banking customer satisfaction. The strongest dimensions in explaining the quality of BSI mobile services are feature, reliability, and privacy, respectively. Factors affecting reliability and feature variables have the strongest influence on mobile banking customer satisfaction. Theoretical and Practical Implications The results of this study show that system vailability and responsiveness have no effect on mobile banking customer satisfaction, indicating that customer satisfaction is not directly influenced by the BSI mobile system which is not the main factor taken into consideration by customers in using the mobile BSI.
5.	Publisher	Organizing agency, location	Universitas Mercu Buana
6.	Contributor	Sponsor(s)
7.	Date	(YYYY-MM-DD)	2024-08-01
8.	Type	Status & genre	Peer-reviewed Article
8.	Type	Type
9.	Format	File format	PDF
10.	Identifier	Uniform Resource Identifier	https://publikasi.mercubuana.ac.id/index.php/indikator/article/view/28024
10.	Identifier	Digital Object Identifier (DOI)	http://dx.doi.org/10.22441/indikator.v8i3.28024
11.	Source	Title; vol., no. (year)	Indikator: Jurnal Ilmiah Manajemen dan Bisnis; Vol 8, No 3 (2024)
12.	Language	English=en	en
14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)
15.	Rights	Copyright and permissions	Copyright (c) 2024 Indikator: Jurnal Ilmiah Manajemen dan Bisnis This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.