THE HUMANITY CALLING: AMBULANCE DRIVER ENGAGEMENTS A STUDY ON AMBULANCE DRIVER IN DKI JAKARTA DURING COVID-19

Abstract

Along with the high rate of Covid-19 cases in July 2021, which made the number of patient deliveries increase significantly, causing an increase in the workload and longer working hours for ambulance drivers. However, weary and anxiety about contracting and transmitting Covid-19 did not stop ambulance drivers from fulfilling the call of humanity, then based on the phenomena reported from a number of news reports, initial surveys, and previous studies, researchers examined what variables could affect the work engagement of an ambulance drivers. How influential core self-evaluation and burnout affect work engagement. In this study 140 ambulance drivers were involved in filling out questionnaires which were carried out both offline and online, using the multiple linear regression analysis method, where the results showed that there was no partial significant effect between core self-evaluation on work engagement, and there was an effect partial burnout on work engagement. The F test shows that there is a simultaneous significant effect of core self-evaluation and burnout on work engagement, but the effect is weak. The results of this study are contradictory to the results of previous studies which state that core self-evaluation has an effect on work engagement. This makes the researchers suspect that there is an effect of framing time where the distribution of questionnaires conducted from October to December 2021, is a period where the transmission of Covid-19 is reported to have decreased to be one of the factors that affect the results of the study, then, researchers suspect that there are other factors that also affect work engagement on ambulance drivers in DKI Jakarta, such as workplace spirituality, or perceived organizational support, etc. This research is very important because even though ambulance drivers are involved in rescue operations and are sometimes at the forefront of efforts to treat Covid-19 patients and have a greater risk of accidents compared to other vehicle drivers, it is very rare to find psychological research using driver samples. ambulance in Indonesia, for that a more in-depth research study on psychological variables that exist in ambulance drivers is very necessary so it is hoped that the results can help improve psychological well-being and improve performance in ambulance drivers.

Keywords : Core self-evaluation, burnout, work engagement