THE ROLE OF RESILIENCE AS A MEDIATOR IN THE RELATIONSHIP BETWEEN ORGANIZATIONAL CLIMATE AND CAREER ADAPTABILITY IN HOSPITALITY WORKERS DURING THE COVID-19 ENDEMIC TRANSITION

Abstract

The Covid-19 endemic transition period has a significant impact, especially for the hospitality industry. During the Covid-19 endemic transition, there were changes and increases in occupancy which became a new challenge for hospitality industry workers to adapt to the conditions that occurred. This certainly has an impact on the career adaptability of workers who work in the hospitality sector. This study was conducted with the aim of knowing whether resilience can play a role in mediating the relationship between organizational climate and career adaptability. This research was conducted using mediation regression method and accidental sampling technique. Respondents in this study consisted of 633 workers who worked in the hospitality industry. The measuring instruments in this study consisted of the Career Adapt-Abilities Scale-Short Form (CAAS-SF) developed by Maggiori, Rossier, & Savickas, Organizational Climate developed by Putter, and the Resilience Scale developed by Wagnild and Young. Mediation regression analysis was processed using PROCESS V4.0 Procedure for SPSS by Andrew F. Hayes. The results show that resilience can play a role as a mediator in the relationship between organizational climate and career adaptability, meaning that an increase in the relationship between organizational climate and career adaptability can occur if previously mediated by resilience. This research is expected to be used as a reference for workers and companies to be able to understand the importance of career adaptability, organizational climate, and resilience, so that workers can improve their career adaptability in doing work.