Re-engineering and Technology Development on Reference Sample of Business Process (Case Study on Health Laboratory Service Company)
DOI:
https://doi.org/10.22441/jimb.v7i2.10702Keywords:
Business process, waste, factors that cause waste, business process re-engineering.Abstract
In the health laboratory companies a good service quality is the main key that should be maintained. Poor service quality would have an impact in reducing customer trust and also would have an impact on company's incomes. One of issues which happened in health laboratory companies particularly in referral sample services is inefficient times when doing the existing work which causing longer of waiting times. This research intend to identified the waste, revealed the causative factors and done the business process re-engineering which contained in reference sample of business process in health laboratory companies. This type of research were included in quantitative research with a descriptive - exploratory methods. The Data collection and analysis using primary and secondary data with quantitative data analysis. The results showed that before the business process reengineering was done, a lead time and process time needed 825 minutes, but after the repairs has done through identified the waste and determining factors which causing waste by using the BPR method, then the lead time and process time were reduced until 370 minutes, which shown there has a significant decreased amounted to 450 minutes or 54%.Downloads
References
Agushinta R, D., Pratama, A.Y., & Harmanto, S. (2015). Business Process Reengineering on Customer Service and Procurement Units in Clinical Laboratory. TELKOMNIKA, 13.(2), 644-653.
Andrea, G., & Santoso, S. (2020). Improving Economy of the Community Based on Sustainable Tourism and Creative Economy through Business Process Re-Engineering (BPR) With Geopark Development in Lebak Regency Banten Province. International Journal of Innovative Science and Research Technology, 5(1), 472-482.
Gaspersz, V. (2007). Lean Six Sigma for Manufacturing and Service Industries. PT Gramedia Pustaka Utama.
Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto For Business Revolution. New York: Harper-Collins Publisher, Inc.
Hendro, H., Imdam, I.A., & Novieta, S. (2017). Perancangan Proses Bisnis Menggunakan Teknologi Informasi dengan Metode Business Process Engineering untuk Meningkatkan Kualitas Pelayanan Jasa Pengiriman. Repositori. UNIKOM.
Indrajit, Richardus Eko. dan Djokopranoto, Richardus. (2002). Konsep Manajemen Supply Chain Cara Baru Memandang Mata Rantai Penyediaan Barang. Jakarta: PT Gramedia Widiasarana Indonesia.
Keyte, B., & Locher, D. (2004). The Complete Lean Enterprise. CRC Press Taylor & Francis Group.
Putri, C.G., Santoso, S. (2020). Analisis Transformasi Digitalisasi Melalui Aplikasi Sistem Integrasi Konstruksi Terhadap Produktivitas Kerja Quantity Surveyor Proyek Konstruksi Bangunan Gedung. Jurnal Ilmiah Manajemen Bisnis, 6(03), 335-346.
Santoso, S., Soehari, T.D., Aprianto, Y., Andrean, D., & Henny, H. (2020). Value Creation in Fisheries Supply Chain as a Role Model for Fish Protein Hydrolyzate Cluster Development. Rekayasa Mesin, 11(3), 401-407.
Susanto, T., Pramono, D., & Yudi Setiawan, N. (2018). Analisis Dan Perbaikan Proses Bisnis Menggunakan Metode Business, 2(12).
Tague, N. R. (2005). The quality toolbox. (2th ed.). Milwaukee, Wisconsin: ASQ Quality Press.
Wisayani, N.L., Kertahadi, & Riyadi. (2014). Analisis Business Process Reengineering Untuk Mengevaluasi, Merekayasa Ulang, dan Memperbaiki Monitoring Kontrak pada PT PLN (Persero) Dist. Jatim Area Malang. Jurnal Administrasi Bisnis, 8(1), 1-10.
Downloads
Published
How to Cite
Issue
Section
License
The copyright of this article was transferred to Universitas Mercu Buana if and when the article was accepted for publication. The undersigned below transfers all and all rights in and to paper including without limitation all copyright to UMB. The undersigned states and guarantees that the paper is genuine and that he is the author of the paper, except material that is clearly identified as the original source, with the notification of the permission of the copyright owner if necessary and has the power and authority to make and carry out this assignment. We state that this paper has not been published in the same form elsewhere.
Furthermore, I / We hereby transfer unlimited publicity rights to the above mentioned papers as a whole to Universitas Mercu Buana. Copyright transfers include the right to reproduce and distribute articles, including reprints, translations, photo reproductions, microforms, electronic forms (offline, online) or other reproductions that have similar properties. The appropriate author signs and accepts the responsibility for releasing this material on behalf of each and all co-authors. This agreement must be signed by at least one of the authors who has obtained approval from the co-author (s) where applicable.
After the submission of this agreement is signed by the appropriate author, changes in authorship or in the order of the registered author will not be accepted. Retained Rights / Provisions and Conditions Although the author is permitted to reuse all or part of the Work in another work, this does not include giving a third party request for reprinting, republishing, or any other type of reuse.
