EVALUASI SISTEM ANTRIAN INSTALASI FARMASI RAWAT JALAN DALAM MENENTUKAN JUMLAH ASISTEN APOTEKER OPTIMAL PADA INSTALASI  FARMASI RAWAT JALAN SILOAM HOSPITALS KEBON JERUK

Hesti Maheswari; Sigit Himawan

doi:10.22441/jimb.v2i3.3832

EVALUASI SISTEM ANTRIAN INSTALASI FARMASI RAWAT JALAN DALAM MENENTUKAN JUMLAH ASISTEN APOTEKER OPTIMAL PADA INSTALASI FARMASI RAWAT JALAN SILOAM HOSPITALS KEBON JERUK

Authors

Hesti Maheswari Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana
Sigit Himawan Fakultas Ekonomi dan Bisnis, Universitas Mercu Buana

DOI:

https://doi.org/10.22441/jimb.v2i3.3832

Keywords:

antrian, optimalisasi, pelayanan, pelayanan farmasi,

Abstract

Penelitian ini bertujuan untuk mengevaluasi optimalisasi pelayanan farmasi pada Instalasi Farmasi
Rawat Jalan Siloam Hospitals Kebon Jeruk dengan pendekatan queuing theory dalam rangka meningkatkan
kecepatan pelayanan. Populasi dalam penelitian ini adalah pelanggan yang datang dan masuk dalam sistem
antrian pada Instalasi Farmasi Rawat Jalan Siloam Hospitals Kebon Jeruk, dan pemberi layanan (Asisten
Apoteker). Sampel dalam penelitian ini adalah semua pelanggan yang datang mengantri atau masuk dalam
sistem antrian pada periode penelitian selama 6 hari kerja. Teknik pengumpulan data yang digunakan adalah
secara observasi. Metode analisis data dilakukan dengan menggunakan uji Goodness Of fit untuk mengetahui
apakah jumlah kedatangan pelanggan berdistribusi Poisson.
Hasil penelitian ini menunjukkan bahwa pola kedatangan pelanggan mengikuti pola distribusi
poisson. Pola pelayanan pelanggan mengikuti distribusi exponential. Dari perhitungan yang dilakukan dengan
menggunakan tambahan 2 orang asisten apoteker untuk mendapatkan waktu yang optimal sesuai harapan
pelanggan.

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Published

2016-11-01

How to Cite

Maheswari, H., & Himawan, S. (2016). EVALUASI SISTEM ANTRIAN INSTALASI FARMASI RAWAT JALAN DALAM MENENTUKAN JUMLAH ASISTEN APOTEKER OPTIMAL PADA INSTALASI FARMASI RAWAT JALAN SILOAM HOSPITALS KEBON JERUK. Jurnal Ilmiah Manajemen Dan Bisnis, 2(3), 819–826. https://doi.org/10.22441/jimb.v2i3.3832

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Issue

Vol. 2 No. 3 (2016): Jurnal Ilmiah Manajemen dan Bisnis

Section

Articles

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