The process mining method approach to analyze users’ behavior of internet in the Local Area Network of Sriwijaya University

Abstract

The Sriwijaya University internet network management unit does not yet have a standard formulation for implementing Bandwidth Management & Bandwidth Allocation. To provide the best service, they apply the Best-Effort Service concept. As a result, it requires a relatively large network capacity and bandwidth provision so that it has an impact on costs. Therefore, it is necessary to know how users use internet bandwidth as the basic principle of Bandwidth Management & Bandwidth Allocation. This study has completed how to determine the behavior of internet users on the campus LAN as a reason to evaluate internet bandwidth usage. With the Process Mining method, process mapping has been carried out for all access to internet usage from all faculties. As a result, the factors that characterize and need to be considered in bandwidth management are obtained. In order of significance are Total Access Length, Average Variance, Number of User Case IDs, Number of Non-Academic Ports, Number of Academic Ports, Number of Access Frequency, Number of Events, and Number of Ports of Service.