ANALYSIS OF AGILE LEADERSHIP MODEL IN IMPROVING ORGANIZATIONAL PERFORMANCE AT GRIYA HUSADA CLINIC, BEKASI

Abstract

The purpose of this study is to describe the practice of leadership at Griya Husada Clinic in facing the changes in the healthcare industry that have changed from high-touch to low-touch. The research method used in this study is qualitative, with data processing through interviews and observations to employee respondents, patients and work partners. The results of the research shows that the clinic leader has a growth mindset, who always motivates employees by working sincerely, in accordance with applicable procedures and also gives rewards for each employee, improves knowledge for employees who graduated from high school in accordance with the profession and responsibilities. The clinic leader compromises where there is a problem, both internal and external, and always opens a room for discussion in solving a problem. For accommodation, clinical leaders provide online consultation services via Google or social media and programs to send employees to school and dispatch their employees for Umrah. In collaboration, the clinic leader revives the working atmosphere between professions in the clinic environment by giving the staf the freedom to communicate with each other and maintain clinical activities and be ready to deal with customers at any time.