Pengukuran Kualitas Sistem Informasi Website Alumni Menggunakan Metode Importance Performance Analysis (IPA
DOI:
https://doi.org/10.22441/fifo.2018.v10i2.003Keywords:
Website, Webqual, Importance Performance Analysis Methods (IPA)Abstract
Website alumni merupakan suatu website yang dirancang khusus untuk dapat membantu alumni dan mahasiswa, kepuasan alumni dan mahasiswa sebagai stakeholder merupakan bagian yang penting bagi perguruan tinggi, tata kelola website alumni yang baik perlu dilakukan. Website terkadang mengalami gangguan misalnya sistem yang down, erorr saat melakukan registrasi, dan kehilangan data. Penelitian ini bertujuan untuk mengetahui harapan dan penilaian pengguna terhadap kualitas Website alumni, serta idikator yang harus ditingkatkan untuk mendukung peningkatan kualitas Website alumni. Penelitian ini menggunakan Metode Importance Performance Analysis (IPA) berdasarkan indikator WebQual 4.0. Kuesioner disebarkan kepada 161 responden alumni pada perguruan tinggi, serta melakukan wawancara kepada Bagian kemahasiswaan serta bagian pengembangan Sistem Informasi. Hasil dari pemetaan diagram IPA, kuadran I diisi oleh indikator website menyampaikan rasa kompetensi (dapat Diperoleh setiap saat), website menyediakan informasi dengan detail, dan pengguna merasa aman terhadap informasi pribadinya (informasi tidak pernah hilang atau berubah), tiga indikator tersebut harus menjadi konsentrasi Bagian Pengembangan Sistem Informasi untuk melakukan perbaikan pada Website alumni.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that this paper has not been published in the same form elsewhere.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above-mentioned paper as a whole to UMB. The copyright transfer covers the right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
Our Articles are licensed under CC BY-NC
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
