Analysis of Production Performance of Supply Chain Operation Reference in PT.  Premier Doughnut Indonesia

Christian Adhi; Sugeng Santoso

Analysis of Production Performance of Supply Chain Operation Reference in PT. Premier Doughnut Indonesia

Christian Adhi, Sugeng Santoso

Abstract

This study aims to analyze the company's production performance using the SCOR (Supply Chain Operation Reference) method by looking at the reliability and responsiveness attributes using Perfect Order Fullfilment (POF) and Order Fullfilment Cycle Time (OFCT) metrics. Respondents in this study were Production Managers, Operation Managers, Kitchen Admins, District Managers and also Store Managers or Persons in Charge at 35 Krispy Kreme Indonesia stores. The place of observation is in the Central Kitchen of Krispy Kreme Indonesia, which is located in Taman Tekno, Tangerang, Banten. The results of this study found that the weakness of the production machine and the lack of a distribution fleet were the main influences on the lack of and late delivery of donuts to each store during a major promotion.

Full Text:

PDF

References

Apriyani, D., Nurmalina, R., & Burhanuddin. (2018). Evaluasi Kinerja Rantai Pasok Sayuran Organik dengan Pendekatan Supply Chain Operation Reference (SCOR). Mix: Jurnal Ilmiah Manajemen, 8(2), 312, https://doi.org/10.22441/mix.2018.v8i2.008.

Ariani, D. & Dwiyanto, B.M. (2013). Analisis Pengaruh Supply Chain Management Terhadap Kinerja Perusahaan (Studi Pada Industri Kecil dan Menengah Makanan Olahan Khas Padang Sumatera Barat). Diponegoro Journal of Management, 2(3), 1-10.

Bahraini, S., Endri; Santoso, S., Hartati, L., Pramudena, S.M. (2021). Determinants of Firm Value: A Case Study of the Food and Beverage Sector of Indonesia, Journal of Asian Finance, Economics and Business, 8(6), 839-847. doi:10.13106/jafeb.2021.vol8.no6.0839.

Hayati, E.N. (2014) - Supply Chain Management (SCM) dan Logistic Management, Program Studi Teknik Industri, Universitas Stikubang Semarang, Jawa Tengah.

Heitasari, D.N., Pratama, I.L, & Farkhiyah, N. (2019). Analisis Kinerja Rantai Pasok dengan Metode SCOR dan Simulasi Sistem Diskrit: Studi Kasus Produk Engineer-to-Order (ETO) di PT. Boma Bisma Indra (Persero). INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia 2(4), 573–585. https://doi.org/10.31842/jurnal-inobis.v2i4.113.

Paul, J. (2020). Tranformasi Rantai Suplai Dengan Model SCOR, Cetakan Maret 2020, PPM, Jakarta.

Putro, S, & Santoso, S. (2021). Desain Konseptual Digitalisasi Manajemen Mutu Pada Industri FMCG, Jurnal Mix: Jurnal Ilmiah Manajemen, 11(2), 147-162. DOI:10.22441/mix.2021.v11i2.001.

Irawati, R., & Hardiastuti, E.B.W. (2016). Perancangan Standard Operating Procedure (SOP) Proses Pembelian Bahan Baku, Proses Produksi dan Pengemasan pada Industri Jasa Boga (Studi Kasus pada PT. KSM Catering & Bakery Batam). Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis 4(2), 186-193. p-ISSN: 2337-7887.

Nusraningrum, D., Santoso, S., Gunawijaya, J., Gading, D.K. (2021). Green Operations Management with Green Business and Green Marketing Perspective, Psychology and Education, 58(2), 4526-4535.

Purnomo, A. (2015). Analisis Kinerja Rantai Pasok Menggunakan Metode Supply Chain Operation Reference (SCOR) di Industri Tekstil dan Produk Tekstil Sektor Industri Hilir, Program Studi Teknik Industri, Fakultas Teknik Universitas Pasundan, Bandung.

Rachbini, W. (2016). Supply Chain Management dan Kinerja Perusahaan. Jurnal Riset Manajemen dan Bisnis 1(1), 23-30. ISSN 2527-7502

Rakhman, A., Machfud, dan Arkeman, Y. (2018). Kinerja Manajemen Rantai Pasok dengan Menggunakan Pendekatan Metode Supply Chain Operation Reference (SCOR). Jurnal Aplikasi Bisnis dan Manajemen, 4(1), 106–118. https://doi.org/10.17358/jabm.4.1.106.

Redata, L., Kezia, R., Solaiman, K. H., dan Santoso, S. (2021). Analisis Korelasi Pendampingan Komunitas Terhadap Inovasi Pelaku Ekonomi Kreatif Dan Pemenuhan Kebutuhan Konsumen: Studi Kasus Pada Komunitas Tangerang Berdaya Dan Pelaku Ekonomi Kreatif Kuliner Tangerang. Business Management Journal, 17(1), 1-19. https://doi:10.30813/bmj.

Santoso, S., Soehari, T. D., Aprianto, Y., Andrean, D., & Henny. (2020). Value Creation In Fisheries Supply Chain As A Role Model For Fish Protein Hydrolyzate Cluster Development. Jurnal Rekayasa Mesin, 11(3), 401 – 407. doi:10.21776/ub.jrm.2020.011.03.12.

Santoso, S., Nurzaki, A., Santoso, A., Benawan, C. dan Wahyudin,D. (2020). Kinerja PT PLN Unit Induk Distribusi Jakarta Raya Dengan Supply Chain Operation Reference. Distribusi - Journal of Management and Business, 8(2), 255–66. https://doi.org/10.29303/distribusi.v8i2.136.

Santoso, S., Nusraningrum, D., Hadibrata, B., Widyanty, W., Isa, S. M., Apriyanto, Y., Henny. (2021). Policy Recommendation for Food Security in Indonesia: Fish and Sea Cucumber Protein Hydrolysates Innovation Based. European Journal of Business and Management, 13(7), 71-79. doi:10.7176/EJBM/13-7-08.

Santoso, S., Natanael, A., Griselda, A., Khoirunnisa, J., Simanjuntak, M., Bagus, A. R., dan Merry, L. Z. (2021). Analysis of Business Process Reengineering and Export Platform in Supporting Business Exports of Creative Economy Players in the Micro, Small and Medium Business in Culinary Sub-sector. Journal of Economics, Business, and Government Challenges (JoEBGC), 4(1), 32-49. https://doi:10.33005/ebgc.v4i1.170.

Susilo, Y., Wijayanti, E., & Santoso, S. (2021). Penerapan Transformasi Digital Pada Pemasaran Ekonomi Kreatif Kuliner Minuman Boba, JEMSI: Jurnal Ekonomi Manajemen Sistem Informasi, 2(4), 457-468. https://doi.org/10.31933/jemsi.v2i4.

Santoso, S., Putro, S.S., Fatmawati, A.A, Putri, C.G., Sa’dillah (2021). Disain Mitigasi Risiko Penularan Covid-19 Di Lingkungan Industri Padat Karya Dengan Metode FMEA, JKBM (Jurnal Konsep Bisnis Dan Manajemen), 7(2), 149-166. https://doi.org/10.31289/jkbm.v7i2.4674.

Sandero, J., Santoso, S., & Lawandra, R. (2021). Implementing value engineering to generate recommended alternative to increase fish farmers’ exchange rate in West-Borneo. Eximia, 1(1), 87–96. Retrieved from https:// eximiajournal.com/index.php/eximia/article/view/52.

Tobing, B. (2018). Rantai Pasok Pangan (Food Supply Chain). Diunduh dari: https://supplychainindonesia.com/wpcontent/files/Rantai_Pasok_Pangan1.pdf. pada 02 Februari 2021.

Umami, M.R., Iskandar, R., & Suryadi, R.. (2015). Analisis Kinerja Supply Chain Menggunakan Model SCOR (Studi Kasus pada Roti “SIP” Politeknik Negeri Jember). Jurnal Ilmiah INOVASI, 15(3), 66-74. ISSN 1411-5549.

Wahyuniardi, R., Syarwani, M., & Anggani, R. (2017). Pengukuran Kinerja Supply Chain Dengan Pendekatan Supply Chain Operation References (SCOR). Jurnal Ilmiah Teknik Industri 16(2), 123-132. https://doi.org/10.23917/jiti.v16i2.4118.