Turnover Intention in Healthcare Workers: An Investigation of Work Environment, Employee Performance, And Work Satisfaction Us Mediating Role

Winda Widyanty, Prita Prasetya

Abstract


Every company, including in the health industry, needs quality human resources (employees) in carrying out its operational activities. Employees are the organization's main asset and have a strategic role in the organization, namely as thinkers, planners, and controllers of organizational activities. We investigated the turnover rate of healthcare workers in terms of the work environment, employee performance, and job satisfaction as a mediating role. We tested our hypothesis using SEM/PLS on 75 respondents who worked in healthcare companies and found that the work environment, employee performance, and job satisfaction influence the turnover intention of employees who work in the health sector.


Keywords


Turnover Intention, Work Environment, Employee Performance, Work Satisfaction, Healthcare Workers

Full Text:

PDF

References


AA Anwar Prabu Mangkunegara. (2006). Human Resource Management Planning and Development, Publisher: PT Refika Aditama

A A. Anwar King Mangkunegara. (2013). Corporate Human Resource Management, Rosdakarya Youth, Bandung

Anwar King Mangkunegara. (2015). Company Human Resources. Twelfth printing. Rosdakarya Youth: Bandung

Apriyanto, P., & Haryono, S. (2020).Effect of work pressure, workload, and work environment on turnover intention: the mediating role of job satisfaction, 4(1), 33-45.

Armstrong, M. and Baron, A. (1998). Performance Management – The New Realities. London: Institute of Personnel and Development.

Badriyah, Mila. (2015). Human Resource Management. Bandung: Faithful Pustaka CV

Bitmiş, MG, & Ergeneli, A. (2013). The role of psychological capital and trust in individual performance and job satisfaction relationships: A test of multiple mediation models. Procedia-Social and Behavioral Sciences, 99, 173-179.

De Simone, S., Planta, A., & Cicotto, G. (2018). The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses' turnover intention and patient satisfaction. Applied Nursing Research, 39, 130-140.

dessler. (2013). Human Resource Management Human Resources. Volume 2. Prenhalindo, Jakarta

Edy, Sutrisno, (2016), Human Resource Management, Kencana Prenada Media Group, Jakarta

Ghozali, Imam. (2014). Structural Equation Modeling, Alternative Method with Partial Least Square (PLS). Edition 4. Semarang: Diponegoro University Publishing Agency

Gomes, Faustino Cardoso. (2009), Human Resource Management, Andi Offset, Yogyakarta.

Hajdukova, A., Klementova, J., & Klementova Jr., J. (2015). The job satisfaction as a regulator of the working behavior. Procedia-Social and Behavioral Sciences, 190, 471-476.

Halimah, TN, Fathoni, A., & Minarsih, MM (2016). The Influence of Job Insecurity, Job Satisfaction and Work Environment on Salesperson Turnover Intention at Gelael Supermarket (Case Study at Gelael Superindo Semarang City). Journal of Management, 2(2).

Hamali, Arif Yusuf. (2018). Understanding of Human Resource Management. Jakarta : PT. Exciting Book

Hersey, Paul, Blanchard, Kenneth H. (1993). Management for organizational behavior, sixth edition. Singapore : Prentice hall.

Ivan Aries Setiawan and Imam Ghozali. (2006). Behavioral Accounting: Concepts and Empirical Studies of Accountant Behavior.

Cashmere, (2016). Financial Statement Analysis. Jakarta : PT. RajaGrafindo Persada

Kwak, H., Anderson, RE, Leigh, TW, & Bonifield, SD (2019). Impact of salesperson macro-adaptive selling strategy on job performance and satisfaction. Journal of Business Research, 94, 42-55.

Mahdi, et. al. (2012). The Relationship Between Job Satisfaction and Turnover Intention. American Journal of Applied Sciences. Vol. 9 No. 9. Pg. 1518- 1526.

Meng, J., & Berger, BK (2019). The impact of organizational culture and leadership performance on PR professionals' job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64-75.

Noor, Juliansyah. (2011). Research methodology: Thesis, thesis, dissertation, scientific work. Jakarta : Kencana.

Pawesti, R., & Wikansari, R. (2017). The effect of job satisfaction on employee turnover intention in Indonesia. Ecopsy Journal, 3(2).

Putra, DGD, & Utama, IWM (2017). The Influence of Work Environment and Job Satisfaction on Turnover Intention at Mayaloka Villas Seminyak. Udayana University Management E-Journal, 6(9).

Robbins, P. Stephen & Judge, Timothy A. (2017). Organizational Behavior, 13th Edition, Volume 1, Salemba Empat, Jakarta.

Saeed, I., Waseem, M., Sikander, S., & Rizwan, M. (2014). The relationship of turnover intention with job satisfaction, job performance, leader member exchange, emotional intelligence and organizational commitment. International Journal of Learning and Development, 4(2), 242-256.

Schultz, D., Schultz, S E. (2006). Psychology & Work Today Ninth Edition. New Jersey : Pearson Education. Inc

Sedarmayanti. (2016). Human Resource Management Bureaucratic Reform and Management of Civil Servants. Bandung: PT. Aditama Refika

Sedarmayanti. (2017). Human Resource Management: Bureaucratic Reform and Management of Civil Servants, PT. Refika Aditama, Bandung

Siagian, Sondang P. (2015). Human Resource Management. Jakarta: PT Bumi Aksara

Sugiyono (2015). Combination Research Methods (Mix Methods). Bandung: Alphabet.

Sugiyono. (2013). Educational Research Methods Quantitative, Qualitative, and R&D Approaches. Bandung: Alphabet.

Sugiyono. (2014). Educational Research Methods Quantitative, Qualitative, and R&D Approaches. Bandung: Alphabet

Suwatno & Priansa, D. (2011). HR Management in Public and Business organizations. Bandung: Alphabet

Vania, R. (2019). The Influence of Transformational Leadership and Physical Work Environment on Turnover Intention with Job Satisfaction as Intervening Variables at PT Podo Mekar Jaya Sentosa. Agora, 7(1).

wa, K., Iip, Idham, Eka and Subowo. (2005). "The Influence of Leadership, Physical Work Environment and Compensation on Employee Performance at PT. Pertamina (Persero) West Java Upstream Operations Area Cirebon." SINERGI Journal: Business and Management Studies Special Edition on Human Resources.

Yani, M. (2012). Human Resource Management, Media Discourse Partners, Jakarta

Yudistira, DS, & Susanti, F. (2019). The Influence of Work Motivation and Work Culture on the Performance of Employees of the Community and Village Empowerment Service, Population Control and Family Planning in Pesisir Selatan Regency.

Zimmerman, RD, & Darnold, TC (2009). The impact of job performance on employee turnover intentions and the voluntary turnover process. Personnel reviews.




DOI: http://dx.doi.org/10.22441/jimb.v9i1.19031

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Jurnal Ilmiah Manajemen dan Bisnis

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Jurnal Ilmiah Manajemen dan Bisnis
Fakultas Ekonomi dan Bisnis Universitas Mercu Buana
Jl. Raya Meruya Selatan, Kembangan, Jakarta 11650
Tlp./Fax: +62215871335

ISSN: 2460-8424
E-ISSN: 2655-7274


http://publikasi.mercubuana.ac.id/index.php/jimb

This journal is indexed by:

   

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Web
Analytics Made Easy - StatCounter
View My Stats