CRITICAL SUCCESS FACTORS IN ERP INFOR SYSTEM IMPLEMENTATION AT PT. BALRICH LOGISTICS

Abstract

Abstract. Enterprise Resource Planning (ERP) systems have become vital
strategic tools in today‟s competitive business environment. This research
attempts to identify the most ERP Critical Success Factors (CSF) from some
literature which is suitable for PT. Balrich Logistics and to measure impact of
each factor in order to have a better understanding and a clearer picture of the
factors that are considered to be vital for a successful ERP INFOR
implementation at PT. Balrich Logistics. The sample of this research consisted of
the user who implemented ERP systems. Data collected through a questionnaire
which distribution to 80 people. Research carried out by using Structural Equation
Modeling (SEM) which was run by AMOS Program. The results of this research
showed that vendor support is the vital variable for supporting the successful
implementation of ERP systems, and then followed by other variables sorted by
score from highest to lowest, namely: top management support, education and
training, suitability of software and hardware with company need, and the last one
is effective project management. Theoretical implications and suggestions for the
company from this study have been elaborated at the end of this study
Keywords: ERP, Top Management, Project Management, Software and
Hardware, Education and Training, Vendor, SEM