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Vol 13, No 3, (2021): OE November 2021 Peningkatan Kualitas Pelatihan Dengan Metode Servqual dan Quality Function Deployment: Studi Kasus di Perusahaan Reasuransi Abstract  PDF
Zarica Halimmah
 
Vol 11, No 2, (2019): OE Juli 2019 Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis Abstract  PDF
Eka Indah Yulistyari, Chotibul Umam, M. Reiza Fachrozy
 
Vol 11, No 1, (2019): OE Maret 2019 Analisis Kualitas Pelayanan dan Strategi Pengembangan Wisata Edukasi Sentulfresh Indonesia Abstract  PDF
Tanto Pratondo Utomo, Adam Jordan, Novita Herdiana, Wisnu Satyajaya
 
Vol. 14, No. 2, (2022): OE JULY 2022 Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02 Abstract  PDF
Yolla Depriany Rimba Panggalo, La Ode Ahmad Safar Tosungku, Lina Dianati Fathimahhayati
 
Vol 9, No 3, (2017): OE November 2017 PERBAIKAN KUALITAS PELAYANAN PADA LAYANAN PERAWATAN LIFT DAN ESKALATOR DENGAN METODE SERVQUAL-IPA-HOQ Abstract  PDF
Dabith Ghazali
 
Vol 9, No 3, (2017): OE November 2017 USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD Abstract  PDF
Dwi Rahmawati
 
Vol 9, No 1, (2017): OE Maret 2017 ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI Abstract  PDF
Deny Wibisono
 
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