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Operations Excellence: Journal of Applied Industrial Engineering
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Found 8 items.
  • USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD

    Dwi Rahmawati
    204-212
    2018-09-06
  • Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02

    Yolla Depriany Rimba Panggalo, La Ode Ahmad Safar Tosungku, Lina Dianati Fathimahhayati
    187-199
    2022-09-01
  • Peningkatan Kualitas Pelatihan Dengan Metode Servqual dan Quality Function Deployment: Studi Kasus di Perusahaan Reasuransi

    Zarica Halimmah
    276-287
    2021-11-30
  • Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis

    Eka Indah Yulistyari, Chotibul Umam, M. Reiza Fachrozy
    144-152
    2019-07-23
  • Analisis Kualitas Pelayanan dan Strategi Pengembangan Wisata Edukasi Sentulfresh Indonesia

    Tanto Pratondo Utomo, Adam Jordan, Novita Herdiana, Wisnu Satyajaya
    1-11
    2019-03-18
  • ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI

    Deny Wibisono
    44-55
  • PERBAIKAN KUALITAS PELAYANAN PADA LAYANAN PERAWATAN LIFT DAN ESKALATOR DENGAN METODE SERVQUAL-IPA-HOQ

    Dabith Ghazali
    249-256
  • Analysis of the influence of service quality on customer satisfaction using the customer satisfaction index and servqual methods: a case study of PT Charoen Pokphand Indonesia

    Rizal Syarifuddin, Muhammad Asrul
    276-286
    2026-02-16
0 - 0 of 8 items

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