PENURUNAN ERROR PROSES DATA WARRANTY DI PT. ADM MENGGUNAKAN METODE PDCA (STUDI KASUS : PT. ASTRA DAIHATSU MOTOR, JAKARTA)
Kata Kunci:
Continues Improvement, Kaizen, Toyota Way, WarrantyAbstrak
Dalam industri manufaktur, produktivitas suatu perusahaan dapat dilihat dari kemampuan perusahaan dalam menjalankan proses produksi secara efektif dan efisien. Semakin efisien suatu perusahaan, maka semakin sedikit “muda” (pemborosan) yang ditimbulkan karena proses tersebut. Warranty claim adalah merupakan salah satu bagian dari proses yang ada dalam PT. Astra Daihatsu Motor dimana untuk mengumpulkan data keluhan dari pelanggan terkait dengan produk kendaraan yang dibeli. Proses warranty claim pada dasarnya dilakukan oleh sistem komputer yang diciptakan agar proses lebih cepat dan akurat. Dalam melakukan proses tersebut masih banyak ditemukan error yang menyebabkan tingkat akurasinya menjadi tidak bagus. Analisa difokuskan pada tingkat akurasi sistem dalam melakukan judgment yang dalam penyesuaiannya dengan menggunakan prinsip PDCA sebagai sarana communication tool antara proses terkait agar supaya permasalahan bisa terselesaikan. Berdasarkan perbaikan dengan metode tersebut error berhasil ditunkan dari 4,2% menjadi 2,1%.
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