The Influence of Emotional Intelligence and Workload on Job Stress Among Personnel of the Bidpropam Division, Aceh Regional Police

Khairinnas Khairinnas, Suryani Hardjo, Yudistira Fauzy Indrawan

Abstract


The policing profession in Aceh Province presents distinctive operational, cultural, and psychological challenges that often generate high levels of occupational stress. This study explores how emotional intelligence and workload influence job stress among personnel of the Bidpropam Division at the Aceh Regional Police. Employing a quantitative cross-sectional design, data were collected from 119 officers between January and March 2025. The analysis confirmed that emotional intelligence contributes to reducing job stress, while workload tends to intensify it. Overall, the findings highlight that officers with stronger emotional regulation and interpersonal skills are more capable of coping with demanding work situations. The study underscores the importance of integrating emotional intelligence development into professional training and adopting effective workload management strategies to promote mental well-being and resilience within law enforcement institutions.


Keywords


: Emotional Intelligence, Workload, Job Stress, Police, Aceh

Full Text:

PDF

References


Abdul Azis Masindo, S. N. (2025, January 30). Begini nasib oknum polisi di Aceh yang paksa pacarnya aborsi hingga pendarahan. Viva News & Insight. https://www.viva.co.id/berita/metro/1793940-begini-nasib-oknum-polisi-di-aceh-yang-paksa-pacarnya-aborsi-hingga-pendarahan

Abdussamad, Z. (2020). Cakrawala pelayanan publik di negara dunia ketiga. Makassar, Indonesia: CV SAH Media.

Anonim. (2021, December 29). Begini kondisi polisi dan dua warga yang dibacok pria stres di Aceh Utara. Tribun News. https://aceh.tribunnews.com/2021/12/29/begini-kondisi-polisi-dan-dua

Aspinall, E. (2008). Place and displacement in the Aceh conflict. Journal of Indonesian Social Sciences and Humanities, 1(1), 119–142.

Boy Aulia Sastra, Z. K. (2017). Pengaruh kompetensi karyawan dan beban kerja terhadap kinerja karyawan Bank Danamon Cabang Tuanku Tambusai Pekanbaru. Jurnal Online Mahasiswa Fakultas Ekonomi Universitas Riau, 4(1), 1–12.*

Crow, K. D. (2000). Aceh—the “special territory” in North Sumatra: A self-fulfilling promise? Journal of Muslim Minority Affairs, 20(1), 91–104.

Gayo, A. A. (2017). Aspek hukum pelaksanaan Qanun Jinayat di Provinsi Aceh. De Jure: Jurnal Penelitian Hukum, 17(2), 131–154.

Grayman, J. H., & Johnson, J. (2009). Conflict nightmares and trauma in Aceh. Culture, Medicine, and Psychiatry, 33(2), 290–312.https://doi.org/10.1007/s11013-009-9125-1

Hutagalung, I. (2014). Pengaruh kecerdasan emosional, komunikasi interpersonal, dan komitmen organisasi terhadap manajemen stres kerja. Interaksi: Jurnal Ilmu Komunikasi, 3(2), 103–111.

Iyer, P. C. (2007). The collapse of peace zones in Aceh. In C. D. Mitchell (Ed.), Zones of peace (pp. 137–165). Kumarian Press.

Karatepe, O. M. (2015). The effect of family support and work engagement on organizationally valued job outcomes. Tourism Review, 70(4), 447–464.

Lasjupanma, L. (2024). Peran kepemimpinan spiritual dan dukungan organisasi sebagai moderator pengaruh kelelahan emosional terhadap personel kepolisian [Tesis, Universitas Islam Sultan Agung]. Semarang, Indonesia.

Prasetyo, S. A. (2010). Background and political situation in Aceh: The role of democracy for peace and reconciliation. In The Role of Democracy for Peace and Reconciliation (pp. 47–72). Banda Aceh: UNSYIAH Press.

Rahmad, I. (2020). Pengaruh work engagement dan stres kerja terhadap intensi turnover pada karyawan PT. P&P Crumb Rubber Factory di Kota Pekanbaru [Tesis, Universitas Islam Negeri Sultan Syarif Kasim Riau]. Pekanbaru, Indonesia.

Rajamanikandan, S., & Savarimalai, J. C. (2023). Stress and coping among police personnel in South India. Industrial Psychiatry Journal, 32(2), 247–254.

Rizal, M. I. (2024). Analisa prosedur tembakan peringatan terhadap keselamatan petugas dan publik. Jurnal Syntax Admiration, 5(12), 5570–5579.

Rizki, S. P. (2022). Prosedur pembuatan surat izin mengemudi berdasarkan Undang-Undang Nomor 22 Tahun 2009 pasal 77 tentang lalu lintas dan angkutan jalan (Studi di Satlantas Aceh Timur) [Skripsi, Universitas Islam Negeri Ar-Raniry]. Banda Aceh, Indonesia.

Satibi, A. (2024). Upaya meningkatkan pembinaan mental rohani Islam dalam pelaksanaan tugas prajurit di Dinentel Kodam Iskandar Muda [Skripsi, Universitas Islam Negeri Ar-Raniry]. Banda Aceh, Indonesia.

Schulze, K. E. (2006). Insurgency and counter-insurgency: Strategy and the Aceh conflict, October 1976–May 2004. In A. Reid (Ed.), Verandah of violence: The background to the Aceh conflict (pp. 225–271). Singapore: NUS Press.

Sitompul, K. (2020). Penegakan sanksi kode etik terhadap personel Brimob oleh PROPAM di Satuan Brimob POLDA Sumut [Skripsi, Universitas Medan Area]. Medan, Indonesia.

Zainal, S. (2022). Keistimewaan Aceh dan pembangunan perdamaian dalam tinjauan sosio-historis. Jurnal Sosiologi USK: Media Pemikiran & Aplikasi, 16(1), 87–104.

Zeidner, M., Matthews, G., & Roberts, R. D. (2012). The emotional intelligence, health, and well-being nexus: What have we learned and what have we missed? Applied Psychology: Health and Well-Being, 4(1), 1–30.

Zulaina, L. (2020). Efektivitas pencegahan pencurian oleh Direktorat Samapta POLDA Aceh [Skripsi, Universitas Islam Negeri Ar-Raniry]. Banda Aceh, Indonesia.




DOI: http://dx.doi.org/10.22441/biopsikososial.v9i2.34383

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Biopsikososial: Jurnal Ilmiah Psikologi Fakultas Psikologi Universitas Mercubuana Jakarta

Print ISSN: 2599-0470

Online ISSN: 2598-4918


JBUMBand its articles is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Tim Editorial Office

JBUMB

Fakultas Psikologi, Universitas Mercu Buana

Jalan Meruya Selatan No. 1, Kembangan, Jakarta Barat, 11650, Indonesia