The Influence of Brand Image, Price Perception, Brand Awareness on Brand Loyalty (Study on Wardah Facial Cleanser Customers)

Fitri Diana Puspasari, Andyan Pradipta Utama

Abstract


The research aims to determine the effect of brand image, price perception, brand awareness on brand loyalty (study on wardah facial cleanser customers). This research was conducted on 185 respondents using a quantitative approach. The data analysis method used is Structural Equation Modelling (SEM). The results showed that brand image has a positive and significant effect on wardah facial cleanser brand loyalty, price perception has a positive and significant effect on wardah facial cleanser brand loyalty, brand awareness has a positive and significant effect on wardah facial cleanser brand loyalty.


Keywords


Brand Image; Price Perception; Brand Awareness; Brand Loyalty

Full Text:

PDF

References


Ahmad, M., Tumbel, T. M., & Kalangi, J. A. (2020). Pengaruh Citra Merek Terhadap Minat Beli Produk Oriflame di Kota Manado. Jurnal Administrasi Bisnis 10(1), 32-40.

Ali, H. (2019). Building Repurchase Intention and Purchase Decision: Brand Awareness and Brand Loyalty Analysis (Case Study Private Label Product in Alfamidi Tangerang). Saudi Journal of Humanities and Social Science 4(9), 623-634.

Alkhawaldeh, A. M., Al-Salaymeh, M., Alshare, F., & Eneizan, B. M. (2017). The Effect of Brand Awareness on Brand Loyalty: Mediating Role of Brand Commitment. European Journal of Business and Management 9(6), 38-47.

Amalianti, I., & Tiorida, E. (2017). Pengaruh Brand Image Produk Private Label Terhadap Kepuasan Pelanggan. Jurnal Riset Bisnis & Investasi 3(2), 24-38.

Arman, & Shabbir, S. A. (2020). Impact of Service Quality and Brand Image on Brand Loyalty: The Mediating Role of Customer Satisfaction. Eurasian Journal of Social Sciences 8(2), 75-84.

Bachdar, S. (2018, Oktober 15). Mengenal Paragon, Produsen di Balik Kemahsyuran Wardah. Retrieved from marketeers.com: https://www.marketeers.com/mengenal-paragon-produsen-di-balik-kemahsyuran-wardah/

Bernarto, I., Berlianto, M. P., Palupi , Y. F., Masman, R. R., & Suryawan, I. N. (2020). The Influence of Brand Awareness, Brand Image, and Brand Trust on Brand Loyalty. Jurnal Manajemen 24(3), 412-426.

Bilgin, Y. (2018). The Effect of Social Media Marketing Activities on Brand Awareness, Brand Image and Brand Loyalty. Business & Management Studies: an International Journal 6(1), 128-148.

Celik, Z., & Yazar, S. (2021). The Moderating Role of Influence Attractiviness in The Effect of Brand Love, Brand Trust, Brand Awareness and Brand Image on Brand Loyalty. Stanbul Ticaret Üniversitesi 21(43), 148-167.

Celikkol, S. (2020). Brand Image and Brand Trust's Effect on Brand Loyalty: A Study in the Hospitality Industry. Journal of Tourism and Gastronomy Studies 8(4), 2478-2490.

Chang, W.-j. (2022). Experiential marketing, brand image and brand loyalty: a case Study of Starbucks. British Food Journal 123(1), 209-223.

Charles, & Lego, Y. (2022). Pengaruh Pengalaman Merek, Citra Merek dan Persepsi Harga Terhadap Loyalitas Merek H&M. Jurnal Manajerial dan Kewirausahaan 4(3), 759-766.

Creswell, J. W., & Creswell, J. D. (2018). Fifth Edition Research Design Qualitative, Quantitative, and Mixed Methods. California: Sage.

Firmansyah, M. A. (2019). Pemasaran Produk dan Merek (Planning & Strategy). Surabaya: Qiara Media.

Giti , I. M., & Mawardi. (2020). Analisis Pengaruh Harga dan Brand Trust Terhadap Brand Loyalty Kosmetik Wardah. Jurnal Ekonomi dan Manajemen Indonesia 20(2), 35-45.

Hair, Jr, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Second Edition. United States of America: SAGE Publications, Inc.

Haitao, N. (2022). The Role of Brand Image and Product Quality on Purchase Intention (Study Literature Review). Dinasti International Journal Of Management Science 4(1), 166-174.

Han, H., Nguyen, H. N., Song, H., Chua, B. L., Lee, S., & Kim, W. (2018). Drivers of brand loyalty in the chain coffee shop industry. International Journal of Hospitality Management,72, 86-97.

Hanifah, & Sari, L. P. (2022). Pengaruh Citra Merek, Harga, dan Sertifikasi Halal Terhadap Loyalitas Merek pada Zoya. Islamic Economics and Business Review 1(1), 45-58.

Harahap, T., Massie, J. D., & Tawas, H. N. (2022). Pengaruh Citra Merek, Kesadaran Merek, Dan Loyalitas Merek Terhadap Ekuitas Merek Pada Produk Sari Roti. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi 10(4), 455-466.

Heliawan, Y. A., & Wisnu, A. M. (2018). Analisis Faktor-Faktor yang Mempengaruhi Perilaku Konsumen dalam Keputusan Pembelian Mobil Toyota Avanza Di Kecamatan Kartasura Sukoharjo. Jurnal Akuntansi dan Pajak 18(2), 174-180.

Hertina, D., Novtrianti, N., & Sukmawati. (2022). Analysis of Buying Decision Levels Based On Brand Image, Price, and Digital Marketing. International Journal Of Business Ecosystem & Strategy 4(1), 87-94.

Hwang, S., Lee, M., Park, E., & del Pobil, A. P. (2021). Determinants of customer brand loyalty in the retail industry: A comparison between national and private brands in South Korea. Journal of Retailing and Consumer Services, 63-70.

Illahi, S. K., & Andarini, S. (2022). Pengaruh Brand Image dan Brand Awareness terhadap Brand Loyalty pada Pengguna Provider Telkomsel di Surabaya. Reslaj: Religion Education Social Laa Roiba Journal 4(6), 1684-1697.

Jefuna, N., & Erdiansyah, R. (2022). Pengaruh Citra Merek, Brand Trust dan Brand Awareness terhadap Loyalitas Merek Aplikasi Investasi Reksadana Bibit.id di Kalangan Generasi Z. Kiwari 1(1), 119-126.

Kapirossi, B., & Probowo, R. E. (2023). Pengaruh Kualitas Produk, Persepsi Harga, dan Citra Merek terhadap Keputusan Pembelian. Ekonomis: Journal of Economics and Business 7(1), 66-73.

Khare, A., Sarkar, S., & Patel, S. S. (2019). Influence of culture, price perception and mall promotions on Indian consumers’ commitment towards malls. International journal of retail & distribution management, 47(10), 1093-1124.

Khasanah, S. H., Ariani, N., & Argo, J. G. (2021). Analisis Citra Merek, Kepercayaan Merek, dan Kepuasan Merek terhadap Loyalitas Merek. Konferensi Riset Nasional Ekonomi, Manajemen, dan Akuntansi 2(1), 394-411.

Kim, S., Choe, J. Y., & Petrick, J. F. (2018). The effect of celebrity on brand awareness, perceived quality, brand image, brand loyalty, and destination attachment to a literary festival. Journal of Destination MArketing & Management 91, 320-329.

Kompas. (2022, Oktober 25). kompas.id. Retrieved from kompas.id: https://www.kompas.id/baca/ekonomi/2022/10/25/bpom-menilai-industri-kosmetik-akan-tetap-berkembang

Kumontoy, M., Tumbel, A., & Tampenawas, J. (2023). Pengaruh Brand Awareness, Brand Characteristic dan Emotional Branding Terhadap Keputusan Pembelian Produk Ms Glow Di Ms Glow Pusat Tondano. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi 11(1), 568-579.

Kusuma, N. B. A. P., & Miartana, I. P. (2018). Brand awareness, brand loyalty, perceived quality, brand association brand preference dan purchase intention. Jurnal Manajemen Bisnis, 15(2), 100-119.

Leavy, P. (2023). Quantitative, Qualitative, Mixed Methods, Arts-Based and Community-Based Participatory Research Approaches. New York: Guildford Press.

Lestari, R., & Meidina, S. F. (2022). Pengaruh Kualitas Produk, Kualitas Layanan, dan Persepsi Harga Terhadap Kepuasan Pelanggan Melalui Brand Trust Minuman Koi The Cabang Mall Plaza Indonesia. Syntax Literate: Jurnal Ilmiah Indonesia 7(3), 2966-2979.

Mahothan, T., Laohavichien, T., Srivardhana, T., Lertlo, W., Lakviramsi, A., & Chantabut, P. (2022). The Impact of Brand Image on Brand Loyalty: The Mediating Role of Brand Love. International Journal of Ebusiness and Egovernment Studies 14(2), 18-34.

Mauludin, M. S., Saputra, A. D., Sari, A. Z., Munawaroh, I., & Regita, E. P. (2022). Analisis Perilaku Konsumen Dalam Transaksi di e-Commerce. Proceedings of Islamic Economics, Business, and Philanthropy 1(1), 108-123.

Mirella, N. N., Nurlela, R., Erviana, H., & Farrel, M. H. (2022). Faktor Yang Mempengaruhi: Kepuasan Pelanggan Dan Minat Pembelian: Kualitas Produk, Dan Persepsi Harga (Literatur Review Manajemen Pemasaran). Jurnal Manajemen Pendidikan Dan Ilmu Sosial 3(1), 350- 363.

Mostafa , R. B., & Kasamani, T. (2021). Brand Experience and Brand Loyalty: Is It A Matter Of Emotions? Asia Pacific Journal of Marketing and Logistics 33(4), 1033-1051.

Ngabiso, F., Radji, D. L., & Kango, U. (2021). Pengaruh Citra Merek (Brand Image) dan Kepercayaan Merek (Brand Trust) Terhadap Loyalitas Merek (Brand Loyalty) pada Produk Air Minum Dalam Kemasan Merek Aqua (Studi pada Konsumen Amdk Merek Aqua di Kota Gorontalo). JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis 4(1), 1-12.

Nugraha, J. P. (2021). Teori Perilaku Konsumen. Pekalongan, Jawa Tengah: Nasya Expanding Management.

Nugroho, M. A., & Hidayati, L. L. (2020). Pengaruh Brand Association, Brand Awareness, Brand Image, Brand Trust dan Consumer Satisfaction Terhadap Brand Loyalty Produk Smartphone Merek Xiaomi di Magelang. Business and Economics Conference in Utilization of Modern Technology, 566-584.

Ontarina, N. (2022). Pengaruh Kesadaran Merek, Persepsi Kualitas, Asosiasi Merek, dan Loyalitas Merek Terhadap Loyalitas Pelanggan Dalam Pembelian Kartu Seluler Smartfren di Universitas Wijaya Putra Surabaya. Jurnal Mitra Manajemen (JMM Online) 6(7), 397-407.

Paragon. (2023). About Paragon. Retrieved from www.paragon-innovation.com: https://www.paragon-innovation.com/

Petrick, J. F., Choe, J. Y., & Kim, S. (2018). The effect of celebrity on brand awareness, perceived quality, brand image, brand loyalty, and destination attachment to a literary festival. Journal of Destination Marketing & Management 9, 320-329.

Philip, K., & Keller, K. L. (2022). Marketing Management. United Kingdom: Pearson.

Pratiwi, R. B. (2022). Pengaruh E-Service Quality dan Persepsi Harga Terhadap Brand Loyalty (Survei pada Reseller Mukena Arrinda Collection). ULIL ALBAB : Jurnal Ilmiah Multidisiplin 1(10), 3463-3467.

Priyatno, D. (2018). SPSS Pengolah Data Terpraktis. Yogyakarta: Andi.

Putra, R. (2021). Determinasi Kepuasan Pelanggan dan Loyalitas Pelanggan Terhadap Kualitas Produk, Citra Merek dan Persepsi Harga (Literature Review Manajemen Pemasaran). Jurnal Ekonomi Manajemen Sistem Informasi 2(4), 516-524.

Rahmawati, I., & Hidayah, I. N. (2021). Analisis Experiential Marketing, Perceived Quality Dan Advertising Terhadap Keputusan Pembelian Pada Produk Kopi Good Day Cappuccino. Jurnal Inovasi Penelitian 2(3), 843-848.

Rather, R. A., Tehseen, S., & Parrey, S. H. (2018). Promoting customer brand engagement and brand loyalty through customer brand identification and value congruity. Spanish Journal of Marketing-ESIC, 22(3), 321-339.

Rifa’I, B., Mitariani, N. W., & Imbayani, I. G. (2020). Pengaruh Persepsi Harga, Kualitas Produk, dan Promosi Terhadap Keputusan Pembelian Kartu Perdana Internet di Gallery Smartfren Denpasar. Emas 1(1), 31-42.

Rifa’i, K. (2019). Membangun Loyalitas Pelanggan. Jember: Pustaka Ilmu Group Yogyakarta.

Rompas, I. A., Pangemanan, S. S., & Rumokoy, F. S. (2018). The Impact Of Price And Brand Awareness Toward Brand Loyalty Of Tri Provider In North Sulawesi Case Study : University Students Unklab, De La Salle, Unima, And, Unsrat. Jurnal EMBA 6(2), 788 - 797.

Sari, S., Syamsuddin, & Syahrul. (2021). Analisis Brand Awareness dan Pengaruhnya Terhadap Buying Decision Mobil Toyota Calya di Makassar. Journal of Business Administration (JBA) 1(1), 37-48.

Sartika, S. N., Anita, E., Mubyarto, N., & Munsarida. (2022). Pengaruh Perilaku Konsumen dan Kepuasan Konsumen Terhadap Keputusan Pembelian Busana Muslimah pada Online Shop. Makesya 2(1), 51-60.

Sekaran, U., & Bougie, R. (2016). Research Methods for Business. United Kingdom: Wiley.

Sitorus, S. A., Romli, N. A., Tingga, C. P., Sukanteri, N. P., Putri, S. E., Gheta, A. P., . . . Ulfah, M. (2020). Brand Marketing: The Art of Branding.Bandung: Media Sains Indonesia.

Sugiyono. (2022). Metode Penelitian Kuantitatif. Bandung: Alfabeta.

Sutrisno, N., & Nurrahmat, S. (2020). Pengaruh Perceived Quality, Brand Awareness, Brand Image Terhadap Brand Loyalty Dalam Industri Perbankan Syariah. Media Bisnis 12(1), 89-100.

Tamindael, M., & Ruslim, T. S. (2021). Pengaruh Komunikasi dan Citra Merek Terhadap Loyalitas Merek Dengan Kepercayaan Sebagai Mediasi. Jurnal Manajerial dan Kewirausahaan 3(1), 236-244.

Taqi, I., & Muhammad , G. (2020). Brand Loyalty and the Mediating Roles of Brand Image and Customer Satisfaction. Market Forces 15(1), 101-119.

Utama, A. P., & Ambarwati, A. N. (2022). The Effect Of Brand Awareness, Brand Image And Trust On Consumer Buying Interest. Journal Of Research and Community Service 3(13), 2309-2329.

Utama, A. P., Kosasih, K., & Trisnawati, N. (2021). The Influence Of Customer Value and Brand Image On The Loyalty Of Nissan Car Users, and Satisfaction As A Mediating Variable. Dinasti International Journal of Management Science 2(5), 741- 750.

Wardhana, A., & Yulia. (2021). The Impacts of Brand image, Brand love, and Brand Trust on Brand Loyalty: Case Study on Coffee Drinks. International Symposium on Management (INSYMA 2021) , 164-168.

Waruwu, C. B. (2019). Sejarah Berdirinya PT Paragon Technology and Innovation Hingga Sukses. Retrieved from www.idntimes.com: https://www.idntimes.com/life/career/christ-bastian-waruwu/sejarah-pt-paragon-c1c2

Wibowo, N. M., Utara, W., Widiastuti, Y., Iswoyo, A., Rusdiyanto, & Kalbuana, N. (2021). The Impact of Price, Brand Image and Quality of Service on Consumer Loyalty through Consumer Satisfaction Delivery Services. Journal of Legal, Ethical and Regulatory Issues 24(6), 1-10.

Wiranata, S. O., & Bernarto, I. (2021). The Influence of Brand Awareness, Perceived Quality, and Brand Image On Brand Loyalty: Brand Image As A Mediating Variable . Indonesian Digital Marketing Journal 1(1), 10-19.

Xu, J. B., Prayag, G., & Song, H. (2022). The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants: Findings from SEM and fsQCA. International Journal of Hospitality Management 107, 1-14.

Yola, E., & Utama, L. (2021). Pengaruh Kesadaran Merek, Nilai Produk Dan Keunikan Merek Terhadap Loyalitas Merek Uniqlo Di Batam. Jurnal Manajerial dan Kewirausahaan 3(2), 353-359.

ZapBeautyIndex. (2023). Zap Beauty Index 2023. Jakarta: Markplus.




DOI: http://dx.doi.org/10.22441/jimb.v10i3.28119

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Jurnal Ilmiah Manajemen dan Bisnis

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Jurnal Ilmiah Manajemen dan Bisnis
Fakultas Ekonomi dan Bisnis Universitas Mercu Buana
Jl. Raya Meruya Selatan, Kembangan, Jakarta 11650
Tlp./Fax: +62215871335

ISSN: 2460-8424
E-ISSN: 2655-7274


http://publikasi.mercubuana.ac.id/index.php/jimb

This journal is indexed by:

   

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Web
Analytics Made Easy - StatCounter
View My Stats