Penggunaan Algoritma C4.5 Untuk Menentukan Kepuasan Pelanggan Pada Warnet Game Victory
DOI:
https://doi.org/10.22441/jitkom.v6i1.004Kata Kunci:
Algoritma C4.5, Kepuasan Pelanggan, Pohon keputusanAbstrak
Penerapan Algoritma C4.5 bisa digunakan untuk menentukan kepuasan pelanggan terhadap pelayanan.Algoritma C4.5 merupakan salah satu teknik terkenal dalam data mining karena metode ini tidak memerlukan proses pengelolaan pengetahuan terlebih dahulu dan bisa menyelesaikan dengan sederhana kasus-kasus yang memiliki dimensi yang besar. Penelitian ini bertujuan untuk mengetahui serta menganalisis kepuasan pelanggan pada warnet victory dengan menggunakan kuisioner sebanyak 50 responden. Metode yang digunakan dalam penelitian ini menggunakan metode klasifikasi. Dari hasil pengolahan data dengan menggunakan Microsoft excel dan software rapidminer didapatkan hasil bahwa factor kepuasan pelanggan yaitu dari sisi pelayanan. Hasil yang didapat dari klasifikasi dengan menggunakan algoritma C4.5 didapat 100% dianggap tepat digunakan untuk mengukur tingkat kepuasan pelanggan terhadap biaya sewa, akses internet, fasilitas dan pelayananReferensi
Ani, S. (2021) ‘Analisa Decision Tree untuk Kepuasan Penggunaan Sinyal dari Base Transceiver Station ( BTS ) Decision Tree Analysis for Signal Use at Base Transceiver Station ( BTS )’, 9(2), pp. 199–205. doi: 10.26418/justin.v9i2.43425.
Bayu Febriyanto, D., Handoko, L. and Aisyah, H. (2018) ‘Implementasi Algoritma C4.5 Untuk Klasifikasi Tingkat Kepuasan Pembeli Online Shop’, Jurnal Riset Komputer (JURIKOM), 5(6), pp. 569–575. Available at: http://ejurnal.stmikbudidarma.ac.id/index.php/jurikom%7CPage%7C569.
Eki, R. M. (2016) ‘Analisis Kepuasan Pelanggan Menggunakan Algoritma C4 . 5’, Fakultas Ilmu Komputer, 3(2), pp. 1–14.
Hardiansyah (2018) Kualitas Pelayanan Publik (edisi revisi). Yogyakarta: Gava Media.
Harman, R. (2018) ‘Jurnal Ilmiah Informatika ( JIF )’, Jurnal Ilmiah Informatika, 06(02), pp. 54–59.
Manggala, J. (2021) Main Game Di Warnet Masih Relevan Gak Sih?, 27 Mei. Available at: https://www.okeguys.com/games/main-game-di-warnet-masih-relevan-gak-sih.
Nalendra, A. R. A. (2018) ‘PENGARUH KUALITAS PELAYANAN HARGA KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PELANGGAN IM3 MADIUN)’, JITK, 3, pp. 281–288.
Siburian, B. R. (2014) ‘Aplikasi Data Mining Untuk Menampilkan Tingkat Kelulusan Mahasiswa Dengan Algoritma Apriori’, Pelita Informatika Budi Darma, VII No 2, pp. 56–61.
Swastina, L. (2018) ‘Penerapan Algoritma C4 . 5 Untuk Penentuan Jurusan Mahasiswa’, Gema Aktualita, 2(1), pp. 93–98.
Uswatun, N. et al. (2017) ‘Pengaruh Keberadaan Warung Internet Di Lingkungan Sma Negeri 2 Sukoharjo Terhadap’, in Prosiding SEMNAS Penguatan Individu di Era Revolusi Informasi. Universitas Muhammadiyah Surakarta, pp. 251–257.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that this paper has not been published in the same form elsewhere.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above-mentioned paper as a whole to UMB. The copyright transfer covers the right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
Our Articles are licensed under CC BY-NC
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
