ANALISA FAKTOR-FAKTOR YANG MENYEBABKAN KESALAHAN PENGIRIMAN BARANG DARI GUDANG (STUDI KASUS: PT. NIRO CERAMIC SALES INDONESIA)
Abstract
Abstract: This thesis proposes to analyze some factors that caused error in delivery endproducts from the warehouse to customer at PT. Niro Ceramic Sales Indonesia. This
research use the Five Whys Analysis and Fishbone Analysis as tools to identify some
factors that caused errors in delivery end products from the warehouse. Results of this
research showed that error of shipments of end products from warehouse to customer are
caused by humans (the employee do not have enough training and do not have enough
working hours) and methods (lack of Standart Operating Procedure, no exception rule
order for loyal customers and the material order request always urgently needed), even
for media or environment factors are not enough lighting and indoor building conditions
is not properly manage. Based on that result, this research proposes some recomendation
for the management of the company, i. e. conduct a routine training for all warehouse
personnel, add the number of warehouse personnel, change the working hours become
two shifts per day and evaluate daily expenditures‟s procedure for delivery of end
product from warehouse to the customer or to dealer.
Keywords: Error Delivery, Five Whys Analysis, Fishbone Analysis
Downloads
Additional Files
Published
How to Cite
Issue
Section
License
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that this paper has not been published in the same form elsewhere.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to UMB. The copyright transfer covers the right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
