Pengaruh Komunikasi dan Disiplin Kerja Terhadap Kinerja Karyawan: Study Case Anigre Kitchen
DOI:
https://doi.org/10.22441/jdm.v5i1.13737Keywords:
Communication, work discipline, employee performance, sustainability, operationalAbstract
Communication within an organization/company can have a major impact on the performance and viability of the company, this affects things like innovation, safety and operational improvement. Likewise with work discipline, every organization requires work discipline because it is important for company operations to follow the rules that have been set. The main purpose of this study is to determine whether there is an influence between communication and work discipline on employee performance at Anigre Kitchen. The research method used is qualitative research, using a saturated sample of 17 Anigre kitchen employees. Data were obtained through questionnaires, interviews and literature studies. The results of the study partially show that communication and work discipline have a positive and significant effect on employee performance. While the results simultaneously show that the variables of communication and work discipline together have a significant effect on employee performance. The R square value of employee performance is influenced by independent variables, namely communication and work discipline, obtained from the results of the determination test, while the rest is explained by variables outside the study. It is recommended for companies to improve communication and work discipline so that employee performance can continue to improve and be maintained for the company's sustainability. For further research, it is recommended to use a larger sample size and choose hotels from various local and international brands to see wider resultsDownloads
References
Ambarita, G., Lie, D., Efendi, & Sisca. (2018). Pengaruh Disiplin Kerja dan Komunikasi terhadap Kinerja Pegawai pada Kantor Badan Pertahanan Nasional (BPN) Kota Pematangsiantar. Jurnal MAKER, 4(2), 40–50.
Bloisi, W., & Hoel, H. (2008). Abusive work practices and bullying among chefs: A review of the literature. International Journal of Hospitality Management, 27(4), 649–656.
Committee, T. B. C. C. A. (2015). Working in the Food Service Industry. Creative Commons Attribution 4.0 International Licence.
Darmanto. (2015). Pengaruh Motivasi Dan Disiplin Kerja Terhadap Kinerja Pegawai Di Lingkungan Balai Besar Konservasi Sumber Daya Alam Sumatera Utara. Jurnal Administrasi Publik, 3(1), 1–30.
Deeb, A., Alananzeh, O. A., Tarhini, A., & Masa’deh, R. (2020). Factors affecting job performance: The case of jordanian hotels’ kitchen staff. International Journal of Public Sector Performance Management, 6(3). https://doi.org/10.1504/ijpspm.2020.107766
Desani, A., Tangelica, M., & Irisa, W. (2019). Pengaruh Komunikasi dan Komitmen terhadap Kinerja Karyawan PT. Garuda Mesin Agri. Jurnal Darma Agung, 27(2). https://doi.org/10.46930/ojsuda.v27i2.274
Dewi, N., & Panuju, R. (2018). Pengaruh Iklim Komunikasi dan Gaya Komunikasi terhadap Kinerja Karyawan di SMA Dwijendra DenPasar. Jurnal Promosi Program Studi Pendidikan Ekonomi, 6(2), 85–98.
Dewita, N. (2020). Pengaruh Disiplin Kerja dan Komunikasi terhadap Kinerja Karyawan pada PT Yeakin Plastic Industry di Kota Batam. JURNAL PUNDI, 4(1). https://doi.org/10.31575/jp.v4i1.240
Fachrezi, H., & Khair, H. (2020). Pengaruh Komunikasi, Motivasi dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 107–119.
Genc, V., & Akoglan Kozak, M. (2020). Emotional and social competence in the aestheticization of labor in the restaurant industry. International Journal of Contemporary Hospitality Management, 32(3). https://doi.org/10.1108/IJCHM-01-2019-0011
Giousmpasoglou, C., Brown, L., & Cooper, J. (2018). Alcohol and other drug use in Michelin-starred kitchen brigades. International Journal of Hospitality Management, 70, 59–65.
Halcovitch, D., & Thibodeau, C. T. (2019). Effective communications. In The Professional Protection Officer: Practical Security Strategies and Emerging Trends. https://doi.org/10.1016/B978-0-12-817748-8.00017-1
Hamali, A. Y. (2016). Manajemen Sumber Daya Manusia. Media Pressindo Group.
Hasibuan, M. (2012). Manajemen sumber daya manusia. PT Bumi Aksara.
Hersona, S., & Sidharta, I. (2017). Motivation and Work Discipline on Employees ’ Performance. Jurnal Ekonomi, Bisnis & Entrepreneurship, 15(3).
Hidayat, R. (2021). Pengaruh Komunikasi Internal, Disiplin Kerja dan Kerjasama Tim terhadap Kinerja Karyawan. DIMENSI, 10(1), 58–75.
Jumrad, O. T., & Mayang Sari, I. D. (2019). Fungsi Komunikasi dalam Organisasi melalui Group Chat Whatsapp ORIFLAME. Jurnal Common, 3(1), 104–114. https://doi.org/10.34010/common.v3i1.1953
Kensbock, S., Bailey, J., Jennings, G., & Patiar, A. (2015). Sexual harassment of women working as room attendants within 5-star hotels. Gender, Work and Organization, 22(1). https://doi.org/10.1111/gwao.12064
Kim, T. T., Karatepe, O. M., & Chung, U. Y. (2019). Got political skill?: The direct and moderating impact of political skill on stress, tension and outcomes in restaurants. International Journal of Contemporary Hospitality Management, 31(3). https://doi.org/10.1108/IJCHM-01-2018-0014
Loo, P. (2020). Pengaruh Pengawasan, Kepuasan Kerja Dan Kepemimpinan Terhadap Disiplin Kerja Pada Hotel Grand Aston Medan. Jurnal Doktoral Manajemen Mercu Buana (JDM, 3(2), 119–133.
Martha, L., & Putra, R. (2020). Pengaruh Motivasi, Kepuasan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan pada PT. JAPFA COMFEED INDONESIA TBK. Unit Padang. Jurnal Pundi, 4(1), 71–82.
Murray-Gibbons, R., & Gibbons, C. (2007). Occupational stress in the chef. International Journal of Contemporary Hospitality Management, 19(1), 32–42.
Musheke, M. M., & Phiri, J. (2021). The Effects of Effective Communication on Organizational Performance Based on the Systems Theory. Open Journal of Business and Management, 09(02). https://doi.org/10.4236/ojbm.2021.92034
Pratten, J., & O’Leary, B. (2007). Addressing the causes of chef shortages in the UK. Journal of European Industrial Training, 31(1), 68–78.
Priansa, D. J. (2014). Perencanaan & Pengembangan SDM. CV. Alfabeta.
Rangkuti, D. A., Chairunnisa, S., Ryantono, A. F. R., & William. (2019). Pengaruh Insentif Dan Komunikasi Terhadap Kinerja Karyawan Pt. Sinar Graha Indonesia. Jurnal Global Manajemen, 8(1).
Robinson, R., & Barron, P. (2007). Developing a framework for understanding the impact of deskilling and standardisation on the turnover and attrition of chefs. International Journal of Hospitality Management, 26(4), 913–926.
Sapoetra, Y., Surachman, & Susilowati, C. (2013). Pengaruh Strategi Komunikasi terhadap Kinerja Individu dan Kepuasan Kerja (Studi pada Kepolisian Resort Malang Kota. Jurnal Aplikasi Manajemen, 11(3), 503–514.
Sherlie, & Hikmah. (2020). Pengaruh Motivasi, Disiplin Kerja dan Kompensasi terhadap Kinerja Karyawan pada PT. Benwin Indonesia di Kota Batam. Jurnal Manajemen Dan Bisnis, 5(1).
Shinta, D., & Siagian, M. (2020). Pengaruh Komunikasi, Disiplin Kerja dan Insentif terhadap Kinerja Karyawan pada PT. Citra Mandiri Distribusindo. Jurnal Apresiasi Ekonomi, 8(2), 338–346.
Siagian, M. (2018). Peranan Disiplin Kerja DanKompensasi Dalam Mendeterminasi KinerjaKaryawan Dengan Motivasi Kerja SebagaiVariabelInterveningPada Pt Cahaya PulauPura Di Kota Batam. Urnal IlmiahManajemen Universitas Putera Batam, 6(2), 22–49.
Sohn, E. M., & Lee, K. W. (2018). The effect of chefs’ nonverbal communication in open kitchens on service quality. Journal of Foodservice Business Research, 21(5). https://doi.org/10.1080/15378020.2018.1459125
Suganda, U. K., Andi, & Hernawan, D. (2020). The Effect of Motivation and Work Discipline on Employee Performance. Almana : Jurnal Manajemen Dan Bisnis, 4(3), 429–435. https://doi.org/10.36555/almana.v4i3.1492
Tag-Eldeen, A., Barakat, M., & Dar, H. (2017). Investigating the impact of workplace bullying on employees’ morale, performance and turnover intentions in five-star Egyptian hotel operations. Tourism and Travelling, 1(1). https://doi.org/10.21511/tt.1(1).2017.01
Thaief, I., Baharuddin, A., Priyono, & Idrus, M. S. (2015). Effect of training, compensation and work discipline against employee job performance: (Studies in the office of PT. PLN (Persero) Service Area and Network Malang). Review of European Studies, 7(11). https://doi.org/10.5539/res.v7n11p23
Umam.K. (2012). Perilaku Organisasi (2nd ed.). Pustaka Setia.
Zopiatis, A., Kyprianou, G., & Pavlou, I. (2011). Occupational Challenges Facing Chefs: The Case of Cyprus. Journal of Quality Assurance in Hospitality & Tourism, 12, 104–120.
Downloads
Published
How to Cite
Issue
Section
License
The copyright of this article was transferred to Universitas Mercu Buana if and when the article was accepted for publication. The undersigned below transfers all and all rights in and to paper including without limitation all copyright to UMB. The undersigned states and guarantees that the paper is genuine and that he is the author of the paper, except material that is clearly identified as the original source, with the notification of the permission of the copyright owner if necessary and has the power and authority to make and carry out this assignment. We state that this paper has not been published in the same form elsewhere.
Furthermore, I / We hereby transfer unlimited publicity rights to the above mentioned papers as a whole to Universitas Mercu Buana. Copyright transfers include the right to reproduce and distribute articles, including reprints, translations, photo reproductions, microforms, electronic forms offline and online or other reproductions that have similar properties. The appropriate author signs and accepts the responsibility for releasing this material on behalf of each and all co-authors. This agreement must be signed by at least one of the authors who has obtained approval from the co-author (s) where applicable.
After the submission of this agreement is signed by the appropriate author, changes in authorship or in the order of the registered author will not be accepted. Retained Rights or Provisions and Conditions Although the author is permitted to reuse all or part of the Work in another work, this does not include giving a third party request for reprinting, republishing, or any other type of reuse.
