PERSEPSI INDIVIDU TERHADAP EFEKTIVITAS TRAINING DALAM MENINGKATKAN KINERJA
Kata Kunci:
Motivasi kerja, Efektivitas pelatihan kerja, KinerjaAbstrak
Kinerja kru restoran X merupakan hal yang sangat penting di dalam berjalannya kegiatan operasional restoran, beberapa faktor yang dapat meningkatkan kualitas kinerja diantaranya dengan motivasi kerja dan pelatihan kerja. Sulitnya pemenuhan indeks training di restoran X yang mengakibatkan berkurangnya kinerja kru tersebut membuat peneliti tertarik untuk mengetahui apakah terdapat pengaruh motivasi kerja dan persepsi efektivitas pelatihan kerja (individual reaction) terhadap kinerja kru restoran X. Peneliti menyebarkan kuesioner kepada 109 kru dari 4 restoran X yang presentase pemenuhan indeks trainingnya kurang dari standar yang telah di tetapkan perusahaan (60 %) serta kru tersebut sudah mengikuti kegiatan training. Motivasi kerja diukur dengan alat ukur motivasi kerja yang dibuat oleh Steers dan Porter (2003). Kinerja diukur dengan alat ukur kinerja oleh Robbins (2001), Persepsi efektivitas (individual reaction) diukur dengan alat ukur model teori level one Kirkpatrick dibuat oleh Mohamed dan Alias (2012). Hasil pada penelitian ini menunjukkan bahwa : terdapat pengaruh yang signifikan pada variabel motivasi kerja dan variabel persepsi efektivitas pelatihan kerja (individual reaction) terhadap variabel kinerja kru restoran sebesar (F(2,106) = 58.111, p˂0.05, R2 = 0,514. Untuk itu manajemen restoran X dapat menjadikan penelitian ini sebagai acuan didalam meningkatkan kualitas kinerja kru khususnya dalam pemenuhan indeks training yang berdampak pada kenaikan kinerja kru tersebutUnduhan
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