Peran Media Massa dalam Komunikasi Kebijakan Pemerintah: Studi Pemberitaan Kerusakan Pipa PDAM di Surabaya
DOI:
https://doi.org/10.22441/marcommers.v14i2.8382Keywords:
Media Massa, Komunikasi Kebijakan Publik, Agenda-Setting, Framing, Kerusakan Pipa PDAMAbstract
Penelitian ini menganalisis peran media massa dalam mengomunikasikan respons Pemerintah Kota Surabaya terhadap kerusakan pipa utama PDAM Surya Sembada akibat proyek pembangunan Kampus II UIN Sunan Ampel pada 17 Mei 2020. Kajian menggunakan studi kasus kualitatif dengan analisis dokumen terhadap sembilan berita daring dari empat media yang terbit pada 17–20 Mei 2020. Pemberitaan ditelaah melalui konsep agenda-setting dan empat fungsi framing: pendefinisian masalah, atribusi penyebab, evaluasi, serta rekomendasi penanganan. Hasil menunjukkan pergeseran penonjolan isu dari gangguan distribusi air dan bantuan darurat menuju perbaikan jaringan, pemulihan layanan, dan akuntabilitas proyek. Informasi mengenai instruksi penyediaan air bersih, perkembangan perbaikan, serta kritik terhadap pelaksana proyek memperlihatkan bahwa media tidak hanya meneruskan pernyataan pemerintah, tetapi juga membuka ruang pengawasan publik. Kontribusi penelitian terletak pada pemetaan hubungan antara informasi layanan, penyajian tanggung jawab, dan dinamika agenda media dalam krisis infrastruktur lokal. Temuan dibatasi pada isi berita dan tidak membuktikan perubahan opini masyarakat.
Downloads
References
Austin, L., Liu, B. F., & Jin, Y. (2012). How audiences seek out crisis information: Exploring the social-mediated crisis communication model. Journal of Applied Communication Research, 40(2), 188–207. https://doi.org/10.1080/00909882.2012.654498
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049
Entman, R. M. (1993). Framing: Toward clarification of a fractured paradigm. Journal of Communication, 43(4), 51–58. https://doi.org/10.1111/j.1460-2466.1993.tb01304.x
Grimmelikhuijsen, S., Porumbescu, G., Hong, B., & Im, T. (2013). The effect of transparency on trust in government: A cross-national comparative experiment. Public Administration Review, 73(4), 575–586. https://doi.org/10.1111/puar.12047
Hakim, A. (2020a, 18 Mei). Dua legislator ajukan “class action” jebolnya pipa PDAM Surabaya. ANTARA News Jawa Timur. https://jatim.antaranews.com/berita/382836/dua-legislator-ajukan-class-action-jebolnya-pipa-pdam-surabaya
Hakim, A. (2020b, 19 Mei). PDAM selesaikan perbaikan pipa utama jebol di Gunung Anyar Surabaya. ANTARA News Jawa Timur. https://jatim.antaranews.com/berita/383232/pdam-selesaikan-perbaikan-pipa-utama-jebol-di-gunung-anyar-surabaya
Hakim, A. (2020c, 20 Mei). Pembangunan kampus II UINSA Surabaya direkomendasikan dihentikan sementara. ANTARA News Jawa Timur. https://jatim.antaranews.com/berita/383496/pembangunan-kampus-ii-uinsa-surabaya-direkomendasikan-dihentikan-sementara
Hakim, A. (2020d, 18 Mei). Perbaikan pipa PDAM jebol di Surabaya memasuki tahap penyambungan. ANTARA News Jawa Timur. https://jatim.antaranews.com/berita/382736/perbaikan-pipa-pdam-jebol-di-surabaya-memasuki-tahap-penyambungan
Hayek, L. (2024). Media framing of government crisis communication during Covid-19. Media and Communication, 12, Article 7774. https://doi.org/10.17645/mac.7774
Kurniawan, D. (2020, 17 Mei). Aksi Wali Kota Risma terkait kebocoran pipa PDAM di kawasan Gunung Anyar Surabaya. Liputan6.com. https://www.liputan6.com/surabaya/read/4256876/aksi-wali-kota-risma-terkait-kebocoran-pipa-pdam-di-kawasan-gunung-anyar-surabaya
Liputan6.com. (2020a, 17 Mei). Pipa PDAM di Gunung Anyar Surabaya jebol terkena tiang pancang proyek pembangunan. https://www.liputan6.com/surabaya/read/4256740/pipa-pdam-di-gunung-anyar-surabaya-jebol-terkena-tiang-pancang-proyek-pembangunan
Liputan6.com. (2020b, 18 Mei). UINSA minta maaf atas pipa utama PDAM jebol di kawasan Gunung Anyar Surabaya. https://www.liputan6.com/surabaya/read/4257427/uinsa-minta-maaf-atas-pipa-utama-pdam-jebol-di-kawasan-gunung-anyar-surabaya
McCombs, M. E., & Shaw, D. L. (1972). The agenda-setting function of mass media. Public Opinion Quarterly, 36(2), 176–187. https://doi.org/10.1086/267990
Nowell, L. S., Norris, J. M., White, D. E., & Moules, N. J. (2017). Thematic analysis: Striving to meet the trustworthiness criteria. International Journal of Qualitative Methods, 16(1), 1–13. https://doi.org/10.1177/1609406917733847
Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55. https://doi.org/10.1080/10810730590904571
Suminar, A. (2020, 18 Mei). Perbaikan pipa PDAM di Surabaya masuki tahap penyambungan. Suara Surabaya. https://www.suarasurabaya.net/kelanakota/2020/perbaikan-pipa-pdam-di-surabaya-masuki-tahap-penyambungan/
Weaver, D. H. (2025). The evolution of agenda-setting research and theory from 1972 to 2025: From newspapers and TV to social media and artificial intelligence. Communication and Change, 1, Article 17. https://doi.org/10.1007/s44382-025-00016-x
Widari, R. C. (2020, 18 Mei). Pipa PDAM Surabaya bocor memasuki tahap penyambungan dan pengelasan. Jatimnet. https://jatimnet.com/pipa-pdam-surabaya-bocor-memasuki-tahap-penyambungan-dan-pengelasan
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Marcommers : Jurnal Marketing Communication and Advertising
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
The copyright to this article is transferred to Universitas Mercu Buana (UMB) if and when the article is accepted for publication. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to UMB. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
3. A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to UMB. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
1. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
2. Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors personal use or for company use, provided that the source and the UMB copyright notice are indicated, the copies are not used in any way that implies UMB endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
3. Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
