Email this article 
PENERAPAN MANAJEMEN KUALITAS TERPADU PADA INDUSTRI MAKANAN SKALA MIKRO, KECIL DAN MENENGAH (STUDI KASUS UMKM NASI GORENG)
Abstract
Persaingan global membawa tantangan dan peluang bagi UMKM yang bergerak pada sektor kuliner di Indonesia, khususnya UMKM nasi goreng. Namun, permasalahan yang cukup sering terjadi pada UMKM sektor kuliner adalah keterlambatan waktu penyajian dan kualitas dari makanan yang disajikan. Penelitian ini bertujuan untuk menerapkan TQM pada UMKM kuliner nasi goreng sebagai upaya peningkatan pelayanan dan penanganan dari keluhan pelanggan. Data penelitian diperoleh melalui observasi dan wawancara pada pelaku UMKM nasi goreng di kota Depok. Analisis dilakukan menggunakan fishbone diagram dan failure mode & effect yang menjadi masukan untuk effort impact. Berdasarkan diagram hubungan antara solusi dan root cause, solusi dan tindakan untuk perbaikan yang perlu dilakukan oleh pelaku UMKM memiliki hubungan yang kuat. Hasil dari penelitian memperlihatkan bahwa dengan menerapkan TQM dapat meningkatkan kepuasan pelanggan, meningkatkan produktivitas, dan keuntungan dalam UMKM.
Keywords
Full Text:
PDFReferences
Anam, K. (2018). The impact of total quality management practices on organizational performance of SMEs in Pakistan. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(SEP), 2124–2131.
Beardsell, M. L., & Dale, B. G. (1999). The relevance of total quality management in the food supply and distribution industry: A study. British Food Journal, 101(3), 190–201. https://doi.org/10.1108/00070709910269802
Bouranta, N., Psomas, E., Suárez-Barraza, M. F., & Jaca, C. (2019). The key factors of total quality management in the service sektor: a cross-cultural study. Benchmarking, 26(3), 893–921. https://doi.org/10.1108/BIJ-09-2017-0240
Goldman, H. H. (2005). The origins and development of quality initiatives in American business. The TQM Magazine, 17(3), 217–225. https://doi.org/10.1108/09544780510594180
Jaya, A. S., Purwohedi, U., & Armeliza, D. (2021). Pengaruh TQM terhadap Kinerja UMKM Melalui Orientasi Pasar sebagai Variabel Intervening. Jurnal Akuntansi, Perpajakan Dan Auditing, 2(2), 215–241. https://doi.org/10.21009/japa.0202.03
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435. https://doi.org/10.1016/S0272-6963(03)00004-4
Kemenko Perekonomian. (2022). Perkembangan UMKM sebagai Critical Engine Perekonomian Nasional Terus Mendapatkan Dukungan Pemerintah. Kementerian Koordinator Bidang Perekonomian, 1–2. www.ekon.go.id
Laely, N., Darodjat, T. A., & Priautama, B. (2021). The Effect of E-Servqual , Food Processing and Packaging , and Dine in Facility on Increasing the Performance of Culinary MSMEs during the Pandemic. Nationa and International Research Conference, 8(1), 110–120.
Mak, A. H. N., Lumbers, M., Eves, A., & Chang, R. C. Y. (2013). An application of the repertory grid method and generalised Procrustes analysis to investigate the motivational factors of tourist food consumption. International Journal of Hospitality Management, 35(January 2018), 327–338. https://doi.org/10.1016/j.ijhm.2013.07.007
Maryanti, S., Suci, A., Sudiar, N., & Hardi, H. (2020). Root Cause Analysis for Conducting University ’ S. Jurnal Mananjemen Dan Kewirausahaan, 22(2), 152–160. https://doi.org/10.9744/jmk.22.2.152
Mehra, S., Huffman, J. M., Austin, S. F., & Sirias, D. (2001). TQM as a management strategy for the next millennia. International Journal of Operations and Production Management, 21(5–6), 855–876. https://doi.org/10.1108/01443570110390534
Nugraha, A. A. (2022). Penerapan Manajemen Mutu Terpadu Untuk Meningkatkan Kinerja UMKM Sektor Kuliner Di Kecamatan Antapani Bandung. Jurnal Pendidikan Akuntansi Dan Keuangan, 10(1), 111–120.
Oakland, J. S. (1993). Total Quality Management: The Route to Improving Performance.
Özilgen, S., & Özilgen, M. (2017). General template for the FMEA applications in primary food processing. Advances in Biochemical Engineering/Biotechnology, 161, 29–69. https://doi.org/10.1007/10_2016_52
Pemerintah Indonesia. (2021). Peraturan Pemerintah Republik Indonesia Nomor 07 Tahun 2021 tentang Kemudahan, Pelindungan, dan Pemberdayaan Koperasi dan Usaha Mikro, Kecil, dan Menengah. 086507, 1–121.
Prinsloo, C. (2018). Is SERVQUAL an inclusive indicator of SMEs’ service quality advantage during an economic downgrade? A South African case. Journal of Business and Retail Management Research, 12(2), 94–106. https://doi.org/10.24052/jbrmr/v12is02/isaiiossqadaedasac
Sahran, S., Zeinalnezhad, M., & Mukhtar, M. B. (2010). Quality Management in Small and Medium Enterprises: Experiences from a developing country.
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations and Production Management, 25(11), 1123–1155. https://doi.org/10.1108/01443570510626925
Singh, V., Kumar, A., & Singh, T. (2018). Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives, 5(August 2017), 199–217. https://doi.org/10.1016/j.orp.2018.07.004
Steingard, D. S., & Fitzgibbons, D. E. (1993). A Postmodern Deconstruction of Total Quality Management (TQM). Journal of Organizational Change Management, 6(5), 27–42. https://doi.org/10.1108/EUM0000000001210
Stevenson, W. J. (1996). Production/Operations Management (fifth). Irwin.
Sumasto, F., Satria, P., & Rusmiati, E. (2022). Implementasi Pendekatan DMAIC untuk Quality Improvement pada Industri Manufaktur Kereta Api. 8(2), 161–170.
Sutrisno, T. F. C. W. (2019). RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT ELEMENT, OPERATIONAL PERFORMANCE AND ORGANIZATIONAL PERFORMANCE IN FOOD PRODUCTION SMEs. Jurnal Aplikasi Manajemen, 17(2), 285–294. https://doi.org/10.21776/ub.jam.2019.017.02.11
Tannock, J., Krasachol, L., & Ruangpermpool, S. (2002). The development of total quality management in Thai manufacturing SMEs: A case study approach. International Journal of Quality and Reliability Management, 19(4), 380–395. https://doi.org/10.1108/02656710210421562
Taufik, D. A. (2020). PDCA Cycle Method implementation in Industries: A Systematic Literature Review. IJIEM - Indonesian Journal of Industrial Engineering and Management, 1(3), 157. https://doi.org/10.22441/ijiem.v1i3.10244
Tejaningrum, A. (2019). Implementation the Trilogy Juran in SMEs Business Case Study in Indonesia. IOP Conference Series: Materials Science and Engineering, 506(1). https://doi.org/10.1088/1757-899X/506/1/012031
Thassanabanjong, K., Miller, P., & Marchant, T. (2009). Training in Thai SMEs. Journal of Small Business and Enterprise Development, 16(4), 678–693. https://doi.org/10.1108/14626000911000992
Wilkes, N., & Dale, B. G. (1998). Attitudes to self-assessment and quality awards: A study in small and medium-sized companies. Total Quality Management, 9(8), 731–739. https://doi.org/10.1080/0954412988208
Yafie, A. S., Suharyono, & Abdillah, Y. (2016). KEPUASAN PELANGGAN ( Studi pada Pelanggan Food and Beverage 8 Oz Coffee Studio Malang ). Administrasi Bisnis (JAB), 35(2), 11–19.
Yusof, S. M., & Aspinwall, E. (2000). TQM implementation issues: review and case study. International Journal of Operation & Production Management, 20(6), 634–655.
Zahrah, A. F., & Nugraha, A. A. (2022). Pengaruh Penerapan Total Quality Management Terhadap Kinerja UMKM Sektor Kuliner Di Kecamatan Coblong , Bandung The Effect of Total Quality Management Implementation on Culinary Sektor MSMEs. 02(02), 404–411.
DOI: http://dx.doi.org/10.22441/pasti.2022.v16i3.003
Refbacks
Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri)
Teknik Industri, Fakultas Teknik, Universitas Mercu Buana
Jl. Meruya Selatan, Kembangan, Jakarta Barat 11650
Tlp./Fax: +62215871335
p-ISSN: 2085-5869 / e-ISSN: 2598-4853
http://journal.mercubuana.ac.id/index.php/pasti/
This journal is accredited:
This journal is indexed by:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.