The Importance of Work Motivation and Organizational Culture to Improving Employee Performance and Organizational Citizenship Behavior

Muh. Nasir Hamzah, Munawir Nasir, Muliyadi Hamid, Mujahid Mujahid

Abstract


Objectives: The research aims to find out if job motivation and organizational culture affect the development of organizational citizen behaviors (OCBs) through employee performance.

Methodology: The research was conducted in one of Gorontalo Province’s, with a population of 2,262 employees, and questionnaires were distributed to 260 employees in various departments who volunteered to be respondents; sampling was based on Slovins Formula. Processing data with Structural Equation Model (SEM) and AMOS.

Finding: The findings indicated that motivation affected employee performance, organizational culture did not affect performance, motivation had no effect on OCB, organizational culture had no effect on OCB, and employee performance had no effect on organizational culture's influence on OCB.

Conclusion: These findings can be explained by the fact that the work incentive used thus far is intrinsic, providing encouragement and inspiration for all employees to improve performance. Organizational culture has not affected employee performance, indicating that the organizational culture employed thus far has been result-oriented and ineffectively applied.


Keywords


Work Motivation; Organizational Culture; Performance; OCB

Full Text:

PDF

References


Ambar, T. S., & Sulistiyani, R. (2009). Manajemen Sumber Daya Manusia. Yogyakarta: Graha Ilmu.

Anogara, S. (2000). Manajemen Sumber Daya Manusia. Bumi Aksara.

Azar, M., & Shafighi, A. A. (2013). The effect of work motivation on employees' job performance (Case study: employees of Isfahan Islamic Revolution Housing Foundation). International journal of academic research in business and social sciences, 3(9), 432.

Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture , dysfunctional organization Capturing the behavioral norms that form organizational culture and drive performance. Journal of Managerial Psychology, 21(8), 710–732. https://doi.org/10.1108/02683940610713253

Bernardin, & Russel. (2002). Organizations: Behavior, Structure, Processes, Fourteenth Edition. Mc Grow Hill.

Bohlander, G., Snell, S., & Sherman, A. (2001). Managing Human Resource (12th Edition).

Budiar, (2004). Pengaruh Demografi, Kompensasi dan Lingkungan Kerja terhadap Motivasi, Kepuasan Kerja serta Komitmen Organisasi: Studi Pada Industri Rokok Kretek di Propinsi Jawa Timur, Disertasi, tidak Dipublikasikan, Universitas Brawijaya, Malang.

Dharmesta, B. S. (2008). Manajemen pemasaran modern. Edisi Kedua. Yogyakarta, Liberty.

Carmeli, A., Gelbard, R., & Reiter‐Palmon, R. (2013). Leadership, Creative Problem‐Solving Capacity, And Creative Performance: The Importance Of Knowledge Sharing. Human Resource Management, 52(1), 95-121.

Chamariyah, C., Sudiro, A., Noermijati, N., & Rofiaty, R. (2015). The Effect Of Transformational Leadership on Organizational Citizenship Behavior (Ocb) Andemployees' Performance (Study Case to PT. PLN (Persero) Pamekasan Area). International Journal of Business and Behavioral Sciences, 5(4), 1-9.

Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International journal of hospitality management, 31(1), 180-190.

Cohen, A. (2006). The relationship between multiple commitments and organizational citizenship behavior in Arab and Jewish culture. Journal of Vocational Behavior, 69(1), 105-118.

Fitriastuti, T. (2013). Pengaruh kecerdasan emosional, komitmen organisasional dan organizational citizenship behavior terhadap kinerja karyawan. JDM (Jurnal Dinamika Manajemen), 4(2).

Ghashghaeinia, A. R., & Hafezi, S. H. A. H. R. A. M. (2015). Relationship between organizational culture and organizational citizenship behavior among personnel of Islamic Azad University of Fars. J. Appl. Environ. Biol. Sci, 5(11), 131-138.

Greenberg, J., & Baron, R. A. (2003). Behavior in organizations: Understanding and managing the human side of work. Pearson College Division.

Hagul, P., Manning, C., & Singarimbun, M. (2012). Penentuan Variabel Penelitian dan Hubungan Antar Variabel.

Hair, J. F., Money, A. H., Samouel, P., & Page, M. (2007). Research methods for business. Education+ Training.

Hair Jr, J. F., Black, W. C., & Babin, B. J. (2009). Multivariate Data Analysis. 7th Edn Ed. Anderson RE.

Harwiki, W. (2013). Influence of servant leadership to motivation, organization culture, organizational citizenship behavior (OCB), and employee’s performance in outstanding cooperatives East Java Province, Indonesia. IOSR Journal of Business and Management, 8(5), 50-58.

Hasibuan, M. S. (2019). Manajemen sumber daya manusia.

Herzberg, F., Mausner, B., & Snyderman, B., (1959). The Motivation to Work (2nd ed) Wiley, New York.

Huei, T. Y., Mansor, N. N. A., & Tat, H. H. (2014). Role of OCB and demographic factors in the relationship of motivation and employee performance.

Ivancevich John, M., Konopaske, R., & Matteson, M. T. (2007). Perilaku dan Manajemen Organisasi, jilid 1 edisi ke 7. Jakarta: Penerbit Erlangga.

Jain, A. K. (2015). Volunteerism and organisational culture: Relationship to organizational commitment and citizenship behaviors in India. Cross Cultural Management.

Jo, S. J., & Joo, B. K. (2011). Knowledge sharing: The influences of learning organization culture, organizational commitment, and organizational citizenship behaviors. Journal of Leadership & Organizational Studies, 18(3), 353-364.

Kaplan, R. S., & Norton, D. P. (1996). Strategic learning & the balanced scorecard. Strategy & Leadership.

Karhi, N. S. (1997). Beberapa Catatan Tentang Good Governance. Jurnal administrasi dan Pembangunan, 1(2), 119.

Lian, L. K., & Salleh, A. L. (2011). Mediating effects of subordinates competence on leadership styles and organisational citizenship behaviour. African Journal of Business Management, 5(19), 7790-7801.

Luthans, F. (2005). Perilaku Organisasi, Edisi Sepuluh, Diterjemahkan oleh: Vivin Andhika Yuwono; Shekar Purwanti; Th. Arie Prabawati.

Mahendra, Rully (2009) “Pengaruh Kepuasan Kerja, Komitmen Organisasi dan Lingkungan Kerja terhadap Organizational Citizenship Behavior (OCB) Pegawai Bagian Umum Kantor Sekretariat Daerah Kabupaten Semaran”. Skripsi. Universitas Negeri Semarang

Moehiriono. (2009). Pengukuran Kinerja Berbasis Kompensasi. Ghalia Indonesia.

Mohamed, A. I., & Abukar, A. A. S. (2013). The Impact of Organizational Culture on Employees Performance of Mogadishu Universities. Academic Research International, 4(6), 382-391.

Moradi, M. (2015). Modeling the relationship between work motivation and employees’ organizational citizenship behaviors of youth and sport offices in Chaharmahal and Bakhtiari province. European Journal of Physical Education and Sport, 7(1), 59-67.

Mushtaq, K., Ahmed, M., & Warraich, S. (2014). A study on job satisfaction, motivation and organizational citizenship behavior. International Journal of Management Sciences and Business Research, 3(11).

Nasir, M., & Syahnur, M. H. (2021). Factors that Increase Work Productivity of Civil Servant at the Dinas Perdagangan Kota Makassar. Jurnal Analisis Bisnis Ekonomi, 19(2), 119-132.

Nurun Nabi, I. M., & Dip TM, H. A. (2017). Impact of motivation on employee performances: a case study of Karmasangsthan bank Limited, Bangladesh. Arabian J Bus Manag Review, 7(293), 2.

Omollo, P. A., & Oloko, M. A. (2015). Effect of motivation on employee performance of commercial banks in Kenya: A case study of Kenya Commercial Bank in Migori County. International journal of human resource studies, 5(2), 87-103.

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington books/DC heath and com.

Pintrich, P. R., & Schunk, D. H. (2002). Motivation in education: Theory, research, and applications. Prentice Hall.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563.

Riani, A. L. (2011). Budaya Organisasi, Edisi Pertama, Graha Ilmu.

Robbins, S. P., & Judge, T. A. (2015). Perilaku organisasi (Organizational behavior 16th edition). Jakarta: McGraw Hill dan Salemba Empat.

Sanda, M. A., Sackey, J., & Fältholm, Y. (2011). Managerial competence and non-performance of small firms in a developing economy. International Journal of Contemporary Business Studies, 2(3), 6-24.

Shahzad, F., Iqbal, Z., & Gulzar, M. (2013). Impact of organizational culture on employees job performance: An empirical study of software houses in Pakistan. Journal of business studies quarterly, 5(2), 56.

Sloat, K. C. (1999). Organizational citizenship. Professional safety, 44(4), 20.

Soelton, M., Noermijati, N., Rohman, F., Mugiono, M. (2021). Conceptualizing the Role of Organizational Performance in Indonesia. Journal of Asian Finance, Economics and Business. 8(6), (2021) 1151–1160 1151 Print ISSN: 2288-4637 / Online ISSN 2288-4645. doi:10.13106/jafeb.2021.vol8.no6.1151

Soelton, M., Visano, N. A., Noermijati, N., Ramli. Y., Syah. T. Y. R., & Sari, Y. J. (2020). The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place. Archives of Business Research, 8(5). 33-48 Publication Date: May 25, 2020 DOI: 10.14738/abr.85.8139.

Turnipseed, D., & Murkison, G. (1996). Organization citizenship behaviour : an examination of the influence of the workplace. Leadership & Organization Development Journal, 17(2), 42–47.

Veithzal Rivai Zainal, E. J. S. (2011). Manajemen sumber daya manusia untuk perusahaan: dari teori ke praktek.

Wandary, W., & Anisah, H. U. (2015). Organizational culture values influences to lecturer’s organizational citizenship behavior at economics and business faculty. Mediterranean Journal of Social Sciences, 6(5 S5), 236.

Weihrich, H and Koontz, H. C. (2005). Management: A Global Perspective 11 ed New Delhi: Tata McGraw Hill.

Wiranti, F. H. T. (2014). Pengaruh Kepemimpinan, Motivasi Kerja, Dan Kepuasan Kerja Melalui Organizational Citizenship Behavior (OCB) Terhadap Kinerja Guru Sekolah Dasar Negeri Kecamatan Mayang Kabupaten Jember.

Yiing, L. H., & Ahmad, K. Z. B. (2009). The Moderating Effects Of Organizational Culture On The Relationships Between Leadership Behaviour And Organizational Commitment And Between Organizational Commitment And Job Satisfaction And Performance. Leadership & Organization Development Journal




DOI: http://dx.doi.org/10.22441/jurnal_mix.2022.v12i2.006

Refbacks

  • There are currently no refbacks.


MIX: Jurnal Ilmiah Manajemen
Journal URL: http://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix
Journal DOI: 10.22441/jurnal_mix
P-ISSN: 2088-1231
E-ISSN: 2460-5328

Editor's Address:

Magister Management Department, Universitas Mercu Buana.
Tedja Buana Building 4th Floor.
Jl. Menteng Raya No. 29, Jakarta 10340.

The Journal is Indexed and Abstracting by:

 

Web
Analytics Made Easy - StatCounter
View My Stats