Septian Sugestyo Putro, Sugeng Santoso


Industry 4.0 era encourage FMCG manufacture industries in Indonesia to continuously innovating through digital technology adoption in their process, including quality management. Quality management digitalization in manufacture industry in Indonesia is now at the level of leaving paperwork documentation and analog communication in quality control; and have started to adopt computerized database and analysis.  The absent of national software provider and academic study focusing on quality management digitalization concept has become an obstacle for Indonesia to evolve in Industry 4.0 era. This paper intended to provide conceptual design of integrated quality management digitalization to support FMCG industries in effective decision making and compliance to quality control plan; and to stimulate national software provider to develop digitalized quality management program. The research use descriptive qualitative method through literature review of articles indexed in Garuda and Mendeley from 2017 to 2020 to make sure if there any previous research studied quality management digitalization for FMCG industry, and thus the review will be used as a strong reason to develop concept of quality management digitalization. The result showing no research found that exclusively studied about quality management digitalization for FMCG, and thus concept of quality management digitalization for FMCG is proposed as a baseline foundation for program developer to develop an integrated software in quality management digitalization for FMCG.


concept; digitalization; FMCG; industry 4.0; quality management

Full Text:



Andry, J. F., Suroso, J. S., & Bernanda, D. Y. (2018). Improving quality of smes information system solution with ISO 9126. Journal of Theoretical and Applied Information Technology, 96(14), 4610-4620.

Balsmeier, B., & Woerter, M. (2019). Is this time different? How digitalization influences job creation and destruction. Research Policy, 48(8), 103765. doi:10.1016/j.respol.2019.03.010

Deborah, G., Redberg, R. F., & O'Malley, P. G. (2018). Quality improvement for quality improvement studies." JAMA internal medicine. JAMA Internal Medicine, 178(2), 187. doi:10.1001/jamainternmed.2017.6875

Dutta, G., Kumar, R., Sindhwani, R., & Singh, R. K. (2021). Digitalization priorities of quality control processes for SMEs: a conceptual study in perspective of Industry 4.0 adoption. Journal of Intelligent Manufacturing, 1-20. doi:10.1007/s10845-021-01783-2

Gobble, M. M. (2018). Digitalization, digitization, and innovation. Research-Technology Management, 61(4), 56-59. doi:10.1080/08956308.2018.1471280

Hadi, S., & Murti, H. W. (2019). Kajian industri 4.0 untuk penerapannya di Indonesia. Jurnal Manajemen Industri dan Logistik, 3(1), 01-13. doi:10.30988/jmil.v3i1.59

Hidayatno, A., Destyanto, A. R., & Hulu, C. A. (2019). Industry 4.0 technology implementation impact to industrial sustainable energy in Indonesia: A model conceptualization. Energy Procedia, 156, 227-233. doi:10.1016/j.egypro.2018.11.133

Hoejin, K., Lin, Y., & Tseng, T.-L. B. (2018). A review on quality control in additive manufacturing. Rapid Prototyping Journal, 24(3), 645-669. doi:10.1108/RPJ-03-2017-0048

Kane, G. C., Palmer, D., Phillips, A. N., Kiron, D., & Buckley, N. (2017). Achieving Digital Maturity. MIT Sloan Management Review, 59(1).

Kementerian Perindustrian Republik Indonesia. (2018, May 24). Implementasi Industri 4.0 Sebagai Strategi Wujudkan Ekonomi Pancasila. Retrieved from

Krause, C. (2017). The case for quality improvement. Healthcare Quarterly, 20(1), 25-27. doi:10.12927/HCQ.2017.25138

Luz Martín‐Peña, M., Díaz‐Garrido, E., & Sánchez‐López, J. M. (2018). The digitalization and servitization of manufacturing: A review on digital business models. Strategic Change, 27(2), 91-99. doi:10.1002/jsc.2184

Mizuno, S. (2020). Management for quality improvement: the 7 new QC tools. Florida: CRC Press.

Muslim, A. (2019, September 16). Coca-Cola Menangi Digital Transformer 2019. Retrieved November 13, 2020, from

Satya, V. E. (2018). Strategi Indonesia menghadapi industri 4.0. Info Singkat, 10(9), 19-24.

Sudarman, E., Madiistriyatno, H., & Sudarman, I. (2021). Investigations of Customer Loyalty: Strengthening Product Quality, Brand Image and Customer Satisfaction. MIX: Jurnal Ilmiah Manajemen, 11(1), 78-93. doi:10.22441/mix.2021.v11i1.006

Susilo, P. H., & Rohman, M. G. (2017). Digitalisasi Sistem Manajemen MUTU ISO Berbasis Aplikasi Web. Joutica, 2(1), 45-50. doi:10.30736/jti.v2i1.31

Tritularsih, Y., & Sutopo, W. (2017). Peran Keilmuan Teknik Industri Dalam Perkembangan Rantai Pasokan Menuju Era Industri 4.0. Seminar dan Konferensi Nasional IDEC. 4, pp. 8-9. Surakarta: Program Studi Sarjana Teknik Industri UNS.

van Kemenade, E., & Hardjono, T. W. (2019). Twenty-first century total quality management: the emergence paradigm. The TQM Journal, 31(2), 150-166. doi:10.1108/TQM-04-2018-0045

Wang, B., Kang, Y., Childerhouse, P., & Huo, B. (2018). Service supply chain integration: the role of interpersonal relationships. Industrial Management & Data Systems, 118(4), 828-849. doi:10.1108/IMDS-02-2017-0062

Zimon, D. (2017). Quality Management Systems' impact on the functioning of distribution channels in the FMCG market. Quality-Access to Success, 18(156), 53-56.



  • There are currently no refbacks.

MIX: Jurnal Ilmiah Manajemen
Journal URL:
Journal DOI: 10.22441/jurnal_mix
P-ISSN: 2088-1231
E-ISSN: 2460-5328

Editor's Address:

Magister Management Department, Universitas Mercu Buana.
Tedja Buana Building 4th Floor.
Jl. Menteng Raya No. 29, Jakarta 10340.

The Journal is Indexed and Abstracting by:


Analytics Made Easy - StatCounter
View My Stats