The Effect of Work-Family Conflict, Work Overload, and Perceived Organizational Support towards Work Stress and Its Impact on Turnover Intentions in the Private Bank Employees

Bambang Sunatar

Abstract


Objectives: The objective of this research is to determine how work-family conflict, work overload, and perceived organizational support affect work stress and subsequently influence turnover intentions in private bank employees

Methodology: The study employs a quantitative approach to test known hypotheses and involves collecting data via questionnaires from 120 participants in Sorong, West Papua, Indonesia. The data is analyzed using a structural equation model (SEM) with the aid of smart PLS and 100 samples

Finding: The results indicate that work-family conflict and work overload have significant positive effects on work stress and turnover intentions. Additionally, perceived organizational support has a significant positive impact on both work stress and turnover intentions. The study further finds that work stress mediates the relationship between work-family conflict, work overload, perceived organizational support, and turnover intentions. Therefore, organizations must address work-family conflict, and work overload to provide perceived organizational support to reduce work stress and turnover intentions among their employees

Conclusion: According to this research, the implications are that managers should implement measures to minimize work-family conflicts and workload to enhance employee well-being and reduce their intentions to leave the organization and the need to ensure that employees perceive support from the organization in different aspects such as compensation, promotion, and recognition


Keywords


: perceived organisational support, turnover intentions, work-family conflict, work overload, work stress

Full Text:

PDF

References


Abdul Majid, A. H. Bin, Thamotharan, N., & Jamaluddin, N. A. (2021). Influence Of Quality Of Work Life, Perceived Union Effectiveness And Job Security On Union Commitment Among Bank Employees. Jurnal Manajemen Dan Kewirausahaan. Https://Doi.Org/10.9744/Jmk.23.1.76-83

Aboobaker, N., Edward, M., & Pramatha, K. P. (2017). Work–Family Conflict, Family–Work Conflict And Intention To Leave The Organization: Evidences Across Five Industry Sectors In India. Global Business Review, 18(2), 524–536.

Aburumman, O., Salleh, A., Omar, K., & Abadi, M. (2020). The Impact Of Human Resource Management Practices And Career Satisfaction On Employee’s Turnover Intention. Management Science Letters. Https://Doi.Org/10.5267/J.Msl.2019.9.015

Andreani, F., & Petrik, A. (2016). Employee Performance As The Impact Of Transformational Leadership And Job Satisfaction In Pt Anugerah Baru Denpasar. Jurnal Manajemen Dan Kewirausahaan, 18(1), 25–32.

Astvik, W., & Melin, M. (2013). Coping With The Imbalance Between Job Demands And Resources: A Study Of Different Coping Patterns And Implications For Health And Quality In Human Service Work. Journal Of Social Work, 13(4), 337–360.

Babakus, E., Yavas, U., Westbrook, K. W., Grant, C. C., Deitz, G. D., & Rafalski, E. (2016). An Investigation Of Service Quality—Willingness To Recommend Relationship Across Patient And Hospital Characteristics. Journal Of Health Management, 18(1), 49–69.

Barriga Medina, H. R., Campoverde Aguirre, R., Coello-Montecel, D., Ochoa Pacheco, P., & Paredes-Aguirre, M. I. (2021). The Influence Of Work–Family Conflict On Burnout During The Covid-19 Pandemic: The Effect Of Teleworking Overload. International Journal Of Environmental Research And Public Health. Https://Doi.Org/10.3390/Ijerph181910302

Bazana, S., & Dodd, N. (2013). Conscientiousness, Work Family Conflict And Stress Amongst Police Officers In Alice, South Africa. Journal Of Psychology, 4(1), 1–8.

Chaidir, J., & Zulfikar, T. (2023). Work Commitment as Mediation of the Relationship Between Competency and Work Motivation on Employee Performance in Asttatindo (Indonesian Expert and Skilled Engineering Association). MIX: JURNAL ILMIAH MANAJEMEN, 13(3), 575-599. doi:http://dx.doi.org/10.22441/jurnal_mix.2023.v13i3.005

Dahri, M. (2017). Jenis Variabel Dan Skala Pengukuran, Perbedaan Statistik Deskriptif Dan Inferensial. Ejournal Preprints.

Damayanti, D. (2019). Pengaruh Konflik Pekerjaan Keluarga Dan Konflik Keluarga Pekerjaan Terhadap Niat Keluar Dengan Komitmen Afektif Sebagai Variabel Moderasi. Universitas Muhammadiyah Magelang.

Daniel, C. O. (2019). Effects Of Job Stress On Employee’s Performance. International Journal Of Business Management And Social Research. Https://Doi.Org/10.18801/Ijbmsr.060219.40

Devita, H. (2021). Pengaruh Beban Kerja Dan Perceived Organizational Support Terhadap Stres Kerja Pada Karyawan Pt Perkehunan Nusantara V Pks Sei Tapung. Universitas Negeri Padang.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal Of Applied Psychology, 71(3), 500.

Firth, L., Mellor, D. J., Moore, K. A., & Loquet, C. (2004). How Can Managers Reduce Employee Intention To Quit?. Journal Of Managerial Psychology, 19(2), 170–187.

Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program Ibm Spss 25 (Sembilan). In Semarang, Universitas Diponegoro.

Gibran, S. K., & Suryani, I. (2019). Pengaruh Work Overload Dan Intimidasi Terhadap Kinerja Karyawan Account Officer Pt. Bank Aceh Syariah. Jurnal Manajemen Dan Inovasi.

Gull, N., Asghar, M., Bashir, M., Liu, X., & Xiong, Z. (2023). Does A Family-Supportive Supervisor Reduce The Effect Of Work-Family Conflict On Emotional Exhaustion And Turnover Intentions? A Moderated Mediation Model. International Journal Of Conflict Management, 34(2), 253–272.

Hammer, T. H., Saksvik, P. Ø., Nytrø, K., Torvatn, H., & Bayazit, M. (2004). Expanding The Psychosocial Work Environment: Workplace Norms And Work-Family Conflict As Correlates Of Stress And Health. Journal Of Occupational Health Psychology, 9(1), 83.

Harimurti, R., & Suryani, T. (2019). The Impact Of Total Quality Management On Service Quality, Customer Engagement, And Customer Loyalty In Banking. Jurnal Manajemen Dan Kewirausahaan. Https://Doi.Org/10.9744/Jmk.21.2.95-103

Haryanto. (2014). Job Performance Assessment And Employee Development. Bpfe.

Hopkins, P. F., Croton, D., Bundy, K., & Khochfar, S. (2010). Mergers In Λcdm: Uncertainties In Theoretical Predictions And Interpretations Of The Merger Rate. The Astrophysical Journal, 724(2), 915.

Hussain, K., Abbas, Z., Gulzar, S., Jibril, A. B., & Hussain, A. (2020). Examining The Impact Of Abusive Supervision On Employees’ Psychological Wellbeing And Turnover Intention: The Mediating Role Of Intrinsic Motivation. Cogent Business And Management. Https://Doi.Org/10.1080/23311975.2020.1818998

Hussain, T., & Asif, S. (2012). Is Employees’ Turnover Intention Driven By Organizational Commitment And Perceived Organizational Support. Journal Of Quality And Technology Management, 8(2), 1–10.

Jeon, M. K., Yoon, H., & Yang, Y. (2022). Emotional Dissonance, Job Stress, And Intrinsic Motivation Of Married Women Working In Call Centers: The Roles Of Work Overload And Work-Family Conflict. Administrative Sciences. Https://Doi.Org/10.3390/Admsci12010027

Jeong, Y., & Kim, M. (2022). Effects Of Perceived Organizational Support And Perceived Organizational Politics On Organizational Performance: Mediating Role Of Differential Treatment. Asia Pacific Management Review. Https://Doi.Org/10.1016/J.Apmrv.2021.08.002

Karimi, R., Omar, Z. B., Alipour, F., & Karimi, Z. (2014). The Influence Of Role Overload, Role Conflict And Role Ambiguity On Occupational Stress Among Nurses In Selected Iranian Hospitals. International Journal Of Asian Social Science, 4(1), 34–40.

Kimura, T., Bande, B., & Fernández-Ferrín, P. (2018). Work Overload And Intimidation: The Moderating Role Of Resilience. European Management Journal. Https://Doi.Org/10.1016/J.Emj.2018.03.002

Kurniawaty, K., Ramly, M., & Ramlawati. (2019). The Effect Of Work Environment, Stress, And Job Satisfaction On Employee Turnover Intention. Management Science Letters. Https://Doi.Org/10.5267/J.Msl.2019.3.001

Kusumanegara, I. S., Asmony, T., & Numayanti, S. (2018). Work-Family Conflict On Turnover Intention Regarding Work Stress As Intervening Variable. International Journal Of Social Sciences And Humanities, 2(2), 141–154.

Lambert, E. G., Qureshi, H., Frank, J., Keena, L. D., & Hogan, N. L. (2017). The Relationship Of Work-Family Conflict With Job Stress Among Indian Police Officers: A Research Note. Police Practice And Research, 18(1), 37–48.

Malik, H. (2011). Determinants Of Insurance Companies Profitability : An Analysis Of Insurance Sector Of Pakistan. Academic Research International.

Mascarenhas, C., Galvão, A. R., & Marques, C. S. (2022). How Perceived Organizational Support, Identification With Organization And Work Engagement Influence Job Satisfaction: A Gender-Based Perspective. Administrative Sciences. Https://Doi.Org/10.3390/Admsci12020066

Maulina, A. R., & Wicaksono, D. A. (2021). Pengaruh Work Overload Dan Perceived Organizational Support Dengan Job Stress Pegawai Bank Di Masa Pandemi. Buletin Riset Psikologi Dan Kesehatan Mental (Brpkm). Https://Doi.Org/10.20473/Brpkm.V1i1.26952

Mittal, M., & Bhakar, S. S. (2018). Examining The Impact Of Role Overload On Job Stress, Job Satisfaction And Job Performance-A Study Among Married Working Women In Banking Sector. International Journal Of Management Studies, 2(7), 01.

Mohamed, S. A., & Ali, M. (2015). The Influence Of Perceived Organizational Support On Employees’ Job Performance. International Journal Of Scientific And Research Publications, 5(4), 1–6.

Murtiningsih, D., Wulandari, R., & Mulyaningsih, H. (2024). The Influence of Green Marketing and Brand Awareness on Purchase Intention Through Brand Image as a Mediation Variable. MIX: JURNAL ILMIAH MANAJEMEN, 14(1), 158-174. doi:http://dx.doi.org/10.22441/jurnal_mix.2024.v14i1.009

Muttaqiyathun, A., & Rosita, D. A. (2020). The Effect Of Work Satisfaction And Work Stress On Employees’ Turnover Intention In Pt. Telkom Indonesia Yogyakarta. Manajemen Dan Bisnis, 19(1).

Nahrisah, E., Muhar, A. M., Miraza, Z., & Ramadani, F. (2021). Dampak Work Overload Terhadap Stres Kerja Dan Turnover Intention Dengan Leadership Support Sebagai Variabel Moderasi. Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (Jamek), 1(3), 131–139.

Nisa, N. H., & Malik, N. (2016). Pengaruh Work Overload Dan Work Family Conflict Terhadap Turnover Intention Yang Dimediasi Oleh Work Exhaustion. Journal Of Innovation In Business & Economics, 7(1), 67–76.

Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, M. A. S. (2020). Work-Family Conflict Impact On Psychological Safety And Psychological Well-Being: A Job Performance Model. Frontiers In Psychology. Https://Doi.Org/10.3389/Fpsyg.2020.00475

Octrina, F., & Swastawati, M. (2023). The Mediating Role of Employee Motivation in The Relationship Between Budget Participation and Budgetary Slack. MIX: JURNAL ILMIAH MANAJEMEN, 13(3), 726-742. doi:http://dx.doi.org/10.22441/jurnal_mix.2023.v13i3.013

Parvaiz, L., Batool, S., Khalid, A., & Aftabfarooqi, Y. (2015). Impact Of Stressors (Role Conflict, Role Overload, Leadership Support And Organizational Politics) On Job Stress And Its Subsequent Impact On Turnover Intention. International Journal Of Business And Management Invention, 4(10), 52–63.

Pluta, A., & Rudawska, A. (2021). The Role Of The Employees’ Individual Resources In The Perception Of The Work Overload. Journal Of Organizational Change Management. Https://Doi.Org/10.1108/Jocm-08-2020-0241

Rahman, A., & Syahrizal, S. (2019). Effect Of Compensation And Career Development On Turnover Intention: Job Satisfaction As A Mediation Variable. In 2nd Padang International Conference On Education, Economics, Business And Accounting (Piceeba-2 2018). 187–193.

Ramli, Yanto, Imaningsih, Erna Sofriana, Rajak, Adnan and Ali, Anees Janee. (2022). Environmental Sustainability: To Enhance Organizational Awareness towards Green Environmental Concern. International Journal of Energy Economics and Policy. Volume 12, 4. pp.307-316. DOI: https://doi.org/10.32479/ijeep.13275

Ramli, Yanto, Kurniawan, Deden, Imaningsih, Erna Sofriana, Yuliantini, Tine, and Anah, Sri. (2022). Imposing Green Management to Enhance the Organizational Awareness against the Environmental Sustainability. International Journal of Energy Economics and Policy. Volume 13, Issue 1. pp. 518-528. DOI: https://doi.org/10.32479/ijeep.14001

Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review Of The Literature. Journal Of Applied Psychology, 87(4), 698–714. Https://Doi.Org/Doi: 10.1037/0021- 9010.87.4.698.

Rizana, A. F., Kurniawati, F. D. J., & Rumanti, A. A. (2023). The Employee Performance Evaluation By Using The Hybrid Multi-Criteria Decision-Making Approach. Mix: Jurnal Ilmiah Manajemen. Https://Doi.Org/10.22441/Jurnal_Mix.2023.V13i2.008

Romão, S., Ribeiro, N., Gomes, D. R., & Singh, S. (2022). The Impact Of Leaders’ Coaching Skills On Employees’ Happiness And Turnover Intention. Administrative Sciences. Https://Doi.Org/10.3390/Admsci12030084

Saadeh, I. M., & Suifan, T. S. (2019). Job Stress And Organizational Commitment In Hospitals: The Mediating Role Of Perceived Organizational Support. International Journal Of Organizational Analysis, 28(1), 226–242.

Saputri, D., Masjid, M. S. A., & Halimatussakdiah. (2022). The Role Of Work Stress In Mediating The Influence Of Workload And Work Balance On Employee Performance Of The Regional Development Planning Agency Of Aceh Province During The Covid-19 Pandemic. International Journal Of

Scientific And Management Research, 5(6), 143–155.

Saratian, E. T. P., Jamaluddin, M., Yuliantini, T., Susilowati, T., & Achmad, S. (2023). Examining employee turnover intention in the non-sharia financial institution. Journal of

Finance and Business Digital, 2(2), 147-162.

Serhan, C., Nehmeh, N., & Sioufi, I. (2022). Assessing The Effect Of Organisational Commitment On Turnover Intentions Amongst Islamic Bank Employees. Isra International Journal Of Islamic Finance. Https://Doi.Org/10.1108/Ijif-01-2021-0008

Shams, M. S., Niazi, M. M., & Asim, F. (2020). The Relationship Between Perceived Organizational Support, Employee Engagement, And Organizational Citizenship Behavior: Application Of Pls-Sem Approach. Kardan Journal Of Economics And Management Sciences, 3(1), 35–55.

Soelton, M., Ramli, Y., Ali, J. A., Arief, H., Saratian, E. T. P., Pasaribu, E. (2020). To Imply The Organizational Citizenship Behavior In The Work Place To Improve Employee Performance. International Journal of Business, Economics And Law, 21(5), 70-82.

Soelton, M., Wahyono, T., Oktaviar, C., Arief, H., Saratian, E. T. P., Cahyawati, I., & Syah, T. Y. R. (2021). Job Insecurity Anomaly On Turnover Intention And Employee Performance In The Organization Heavy Equipment Transportation Services. European Journal Of Business And Management Research. Https://Doi.Org/10.24018/Ejbmr.2021.6.2.822

Soomro, A. A., Breitenecker, R. J., & Shah, S. A. M. (2018). Relation Of Work-Life Balance, Work-Family Conflict, And Family-Work Conflict With The Employee Performance-Moderating Role Of Job Satisfaction. South Asian Journal Of Business Studies. Https://Doi.Org/10.1108/Sajbs-02-2017-0018

Sunatar, B. (2023). The Effect Of Education, Recruitment And Work Facilities On Employee Performance And Job Satisfaction As Intervening Variables At Pt Gag Nikel. Mix: Jurnal Ilmiah Manajemen. Https://Doi.Org/10.22441/Jurnal_Mix.2023.V13i2.009

Virgana, V. (2021). The Effect Of Job Performance Through Organizational Culture, Work Environment, Personality, And Motivation. Jurnal Manajemen Dan Kewirausahaan. Https://Doi.Org/10.9744/Jmk.22.2.87-98

Yolanda, E., & Said, L. R. (2022). Perceived Organisational Support To Increase Teachers’ Commitment And Performance Through Work Engagement: A Case Study Of An Indonesian Vocational School. International Journal Of Management In Education, 16(5), 485–506.

Yousef, J. M., & Danial, E. N. (2012). In Vitro Antibacterial Activity And Minimum Inhibitory Concentration Of Zinc Oxide And Nano-Particle Zinc Oxide Against Pathogenic Strains. J Health Sci, 2(4), 38–42.




DOI: http://dx.doi.org/10.22441/jurnal_mix.2024.v14i2.005

Refbacks

  • There are currently no refbacks.


MIX: Jurnal Ilmiah Manajemen
Journal URL: http://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix
Journal DOI: 10.22441/jurnal_mix
P-ISSN: 2088-1231
E-ISSN: 2460-5328

Editor's Address:

Magister Management Department, Universitas Mercu Buana.
Tedja Buana Building 4th Floor.
Jl. Menteng Raya No. 29, Jakarta 10340.

The Journal is Indexed and Abstracting by:

 

Web Analytics Made Easy - StatCounter
View My Stats