Designing the Revisit Intention of the Tourism Model on Visiting the Borobudur Temple
Abstract
Objectives: The purpose of this study was to determine and analyze how the perception of the destination and the visitor experience affected tourists' satisfaction when they visited Central Java Province (Borobudur Temple); how these factors also affected tourists' intention to return to Central Java Province; and how tourist satisfaction affected tourists' intention to return to Central Java Province (Borobudur Temple).
Methodology: Data was collected from tourists who visited Indonesia's Borobudur temple as the survey's target population. In this study, surveys were conducted during a two-month period from June to August 2021 using the convenience sampling methodology. Through the use of an online survey and questionnaire, data was gathered. The SPSS for Windows 26 application was utilized for the linear regression analysis step in the data analysis process. Validity tests, reliability tests, and coefficient of determination tests were the analysis methods applied.
Finding: The perception of a destination has a significant impact on visitor satisfaction, visitor perception also has a significant impact on visitor revisit intention, visitor experience also has a significant impact on visitor satisfaction, and visitor experience also has a significant impact on visitor revisit intention.
Conclusion: More tourists will visit Borobudur Temple, the most beautiful temple in the world if the location has a positive and attractive image. Also, the experience of tourists has a big impact on how happy they are after seeing Borobudur Temple. If visitors to Borobudur Temple have an extraordinary experience, their satisfaction with their visit will increase. In addition, the experience of visitors has a huge impact on their plans to return; more and more people will visit Borobudur Temple if their happiness with the experience is fulfilled.
Keywords
Full Text:
PDFReferences
Amsal, A. A., & Mahardika, H. (2017). Pendekatan Experience Economy Pada Pemasaran Festival Pariwisata: Pengaruh Terhadap Kepribadian Festival Yang Dirasakan Pegunjung Dan Reputasi Festival. MIX: Jurnal Ilmiah Manajemen, 7(2), 153-752.
Asiku, N. F., Hermawan, A., & Dewi, T. S. (2020). The Influence Of Image Destination On Revisit Intention And Word Of Mouth Trough Tourist Satisfaction (Study On Tourism Pulo Love Eco Resort, Boalemo District). South East Asia Journal of Contemporary Business, Economics and Law, 23(1), 125-134.
Atmari, N. V., & Putri, V. W. (2021). The Effect of Tourism Experience on Revisit Intention through Destination Image and Satisfaction. Management Analysis Journal, 10(1), 85-94.
Ayuni, R. F. (2017). Forecasting of Satisfaction and Revisit Intention of Indonesia Shoppers in Shopping Malls. MIX: Jurnal Ilmiah Manajemen, 7(2), 152-535.
Chia, S. K. S., Lo, M. C., Razak, Z. B., Wang, Y. C., & Mohamad, A. A. (2021). Impact Of Destination Image on Tourist Satisfaction: The Moderating Effect of Information Technology (IT). Geo Journal of Tourism and Geosites, 34(1), 88-93.
Foster, B., & Sidharta, I. (2021). The Impact of Destination Image on Revisit Intention Mediation Role by Overall Satisfaction Perspective From Shopping Destination in Bandung, Indonesia. Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal), 15(2), 47-60.
Hung, V. V., Dey, S. K., Vaculcikova, Z., & Anh, L. T. H. (2021). The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam. Sustainability, 13(8889), 1–16.
Kawatu, V. S., Mandey, S. L., Lintong, D. C. A. (2020). Pengaruh Daya Tarik Wisata Terhadap Niat Kunjungan Ulang Dengan Kepuasan Sebagai Variabel Intervening Pada Tempat Wisata Bukit Kasih Kanonang. Jurnal EMBA, 8(3), 400-410.
Khansa, V. R., Farida, N. (2016). Pengaruh Harga Dan Citra Destinasi Terhadap Niat Berkunjung Kembali Melalui Kepuasan (Studi Pada Wisatawan Domestik Kebun Raya Bogor). Jurnal Ilmu Administrasi Bisnis, 5(4), 104-114.
Kotler, P., Makens, J. C. (2009). Marketing for Hospitality and Tourism, New York : Prentice Hall.
Kozak., Metin., & Rimmington, M. (2000). Tourist Satisfaction With Mallorca, Spain, as an off-Season Holiday Destination. Journal of Travel Research, 38(3), 260-269.
Li, Y. (2000). Geographical Consciousness and Tourism Experience. Ann. Tour, 27(1), 863-883.
Libre, A., Manalo, A., & Laksito, G.S. (2022). Factors Influencing Philippines Tourist’ Revisit Intention: The Role and Effect of Destination Image, Tourist Experience, Perceived Value, and Tourist Satisfaction. International Journal of Quantitative Research and Modeling, 3(1), 1-12.
Luvsandavaajav, O., Narantuya, G., Dalaibaatar, E., & Zoltan, R. (2022). A Longitudinal Study of Destination Image, Tourist Satisfaction and Revisit Intention. Journal of Tourism and Services, 24(13), 128-149.
Moon, H., & Han, H. (2018). Destination Attributes Influencing Chinese Travelers' Perceptions of Experience Quality and Intentions for Island Tourism : A case of Jeju Island. Tourism Management Perspectives, 28(4), 71-82.
Muhammad, A., Aisjah, S., & Rofiq, A. (2018). Penilaian Memorable Tourism Experience sebagai Faktor Penentu Daya Saing Destinasi Wisata dengan Menggunakan Pendekatan Rapid Appraisal (Rap). MIX: Jurnal Ilmiah Manajemen, 8(2), 272-291.
Munawar, F., Munawar, R., & Tarmidi, D. (2021). The Impact of Perceived Coolness, Destination Uniqueness and Tourist Experience on Revisit Intention: A Geographical Study on Cultural Tourism in Indonesia. Review of International Geographical Education Online, 11(1), 400-411.
Nam, S., Oh, Y., Hong, S., Lee, S., & Kim, W.H. (2022). The Moderating Roles of Destination Regeneration and Place Attachment in How Destination Image Affects Revisit Intention: A Case Study of Incheon Metropolitan City. Suistainability, 14(3839), 1-7.
Nastabiq, M., & Soesanto, H. (2021). The Effect of Destination Attractiveness, Destination Service Quality and Tourist Satisfaction on The Intention of Revisit to Kota Lama Semarang. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2), 342-353.
O’Dell, T. (2007). Tourist Experiences and Academic Junctures. Scand. J. Hosp. Tour, 7, 34-45.
Piramanayagam, S., Sud, S., & Seal, P. (2020). Relationship Between Tourist Local Food Experiencesscape, Satisfaction and Behavioural Intention. International Journal of Tourism and Hospitality Research, 31(2), 316-330.
Prayag, G., & Ryan, C. (2012). Antecedents of Tourists’ Loyalty to Mauritius: The Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342-356.
Purnama, W., & Wardi, Y. (2019). The Influence of Destination Image, Tourist Satisfaction and Tourist Experience Toward Revisit Intention to The Most Beautifull Village in The World (Nagari Tuo Pariangan). Jurnal Kajian Manajemen dan Wirausaha, 1(1), 18-25.
Rismawati., & Sitepu, E. S. (2021). The Influence of Service Quality, Destination Image and Memorable Experience on Revisit Intention with Intervening Variable of Tourist Satisfaction. International Journal of Applied Sciences in Tourism and Events, 5(1), 77-87.
Safitasari, C., & Maftukhah, I. (2017). Pengaruh Kualitas Layanan, Promosi Dan Citra Destinasi Terhadap Kepuasan Melalui Keputusan Pengunjung. Management Analysis Journal, 6(3), 310-319.
Selstad, L. (2007). The Social Anthropology of the Tourist Experience. Exploring the ‘Middle Role. Scand. J. Hosp. Tour, 7, 19-33.
Setiawan, H. (2018). Keterkaitan Antara Citra Destinasi, Persepsi Nilai Pengalaman Dan Kepuasan Wisatawan Kuliner. MIX: Jurnal Ilmiah Manajemen, 8(3), 523-540.
Showkat, S., Mehraj, D., & Qureshi, D. R. A. (2021). Analysing the Effect of Tourist Satisfaction on Tourist Revisit Intentions. Sambodhi UGC Care Journal, 44(1), 41-49.
Soelton, M., Abadi, Y. B., Saputra, N. G., Saratian, E. T. P., Arief, H., & Haryanti, D. (2020). Factors affecting turnover intention among waiters in franchise restaurants. South East Asia Journal of Contemporary Business, Economics and Law. 21(5), 2289-1560.
Suhartanto, D., Dean, D., Wibisono, N., Astor, Y., Muflih, M., Kartikasari, A., ... & Hardiyanto, N. (2021). Tourist Experience in Halal Tourism: What Leads to Loyalty?. Current Issues in Tourism, 24(14), 1976-1990.
Tang, H., Wang, R., Jin, X., & Zhang, Z. (2022). The Effects of Motivation, Destination Image and Satisfaction on Rural Tourism Tourists’ Willingness to Revisit. Suistainability, 14(11938), 1-17.
Tanihatu, M. M., Tahalele, M. C., Talahatu, I., Simarmata, R. M., & Sutiksno, D. U. (2021). Kajian dan Desain Tourism Marketing di Negeri Oma: Profil dan Pemetaan. MIX: Jurnal Ilmiah Manajemen, 11(3), 412-426.
Trimurti, C. S., & Nugraha, H. S. (2020). Pengaruh Harga dan Citra Destinasi Terhadap Minat Berkunjung Kembali Melalui Kepuasan: Studi pada Wisatawan Umbul Sidomukti Semarang. Jurnal Ilmu Administrasi Bisnis, 9(2), 75-82.
Voss, C., Roth, A. V., & Chase, R. B. (2008). Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation. Production and Operations Management, 17(3), 247-266.
Wijaksono, R. A. (2019). Pengaruh Experiental Marketing Terhadap Revisit Intention Melalui Kepuasan: Studi Kasus Trans Studio Mini Surabaya. Jurnal Ilmu Manajemen, 7(2), 1-10.
Wang, X., Zhang, J., Gu, C. L & Zhen, F. (2009). Examining Antecedents and Consequence of Tourist Satisfaction: Astructural Modeling Approach. Tsinghua Science and Technology, 14(3), 397-406.
Zhang, H., Wu, Y., & Buhalis, D. (2018). A Model of Perceived Image, Memorable Tourism Experiences and Revisit Intention. Journal of destination marketing & management, 8, 326-336.
DOI: http://dx.doi.org/10.22441/jurnal_mix.2023.v13i2.006
Refbacks
- There are currently no refbacks.
MIX: Jurnal Ilmiah Manajemen
Journal URL: http://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix
Journal DOI: 10.22441/jurnal_mix
P-ISSN: 2088-1231
E-ISSN: 2460-5328
Editor's Address:
Magister Management Department, Universitas Mercu Buana.
Tedja Buana Building 4th Floor.
Jl. Menteng Raya No. 29, Jakarta 10340.
The Journal is Indexed and Abstracting by: