Towards the Knowledge Management: Improving The Role of Organizational Citizenship Behavior Through the Job Satisfaction

Didin Hikmah Perkasa, Setiyo Purwanto, Ryani Dhyan Parasakti, Mochamad Soelton, Harefan Arief

Abstract


Objective: The objective of this research is to evaluate and analyze the impact of effective good corporate governance and knowledge management on organizational citizenship behavior. In addition, this research also investigated the mediating role of job satisfaction.

Methodology: This research involved the saturated sample of 179 employees. Quantitative analysis was carried out through a survey approach using questionnaires and the Smart-PLS model structural analysis method.

Findings: An interesting finding in this research is that consistent and structured implementation of GCG has been able to improve organizational performance by reaching the right people through the right channels in a short time. Therefore, employee job satisfaction is no longer the dominant factor in this research.

Conclusion: Organizational citizenship behavior has a positive influence on Good Corporate Governance and knowledge management. The implementation of good corporate governance and well-functioning knowledge management makes a positive contribution to the level of job satisfaction. Even though job satisfaction has a significant positive impact on Organizational Citizenship Behavior, job satisfaction does not act as an intermediary in the relationship between Good Corporate Governance and Organizational Citizenship Behavior. In contrast, in the knowledge management framework, job satisfaction plays a role as a mediator that connects the influence of knowledge management on organizational citizenship behavior.


Keywords


Knowledge Management; Good Corporate Governance; Organizational Citizenship Behavior; Job Satisfaction

Full Text:

PDF

References


Al-Ahdal, W. M., Alsamhi, M. H., Tabash, M. I., & Farhan, N. H. S. (2020). The impact of corporate governance on financial performance of Indian and GCC listed firms: An empirical investigation. Research in International Business and Finance, 51, 101083. https://doi.org/10.1016/j.ribaf.2019.101083

Al-Bassam, W. M., Ntim, C. G., Opong, K. K., & Downs, Y. (2018). Corporate Boards and Ownership Structure as Antecedents of Corporate Governance Disclosure in Saudi Arabian Publicly Listed Corporations. Business & Society, 57(2), 335–377. https://doi.org/10.1177/0007650315610611

Alodat , A. Y., Salleh, Z., Hashim, H. A., & Sulong, F. (2021). Corporate governance and firm performance: Empirical evidence from Jordan. Journal of Financial Reporting and Accounting, 20(5), 866–896. https://doi.org/10.1108/JFRA-12-2020-0361

Asghar, A., Sajjad, S., Shahzad, A., & Matemilola, B. T. (2020). Role of discretionary earning management in corporate governance-value and corporate governance-risk relationships. Corporate Governance (Bingley), 20 (4), 561 581. https://doi.org/10.1108/CG-11-2019-0347

Abdullah, Husaini. (2017) Peranan Manajemen Sumber Daya Manusia dalam Organisasi. Jurnal Warta 1. no. 51.: 2.

Alvin, K. (2014). Pengaruh Penerapan Prinsip–Prinsip Good Corporate Governance Terhadap Organizational Citizenship Behavior. Agora, 2(1), 528-535.

Anatan, Lina; BANGUN, Wilson; MARCEL, Fransiscus. Analyzing The Impact Of Individual, Group, Organizational, And Technological Factors On Knowledge Sharing Activities Amongst Academics In Indonesia. MIX: JURNAL ILMIAH MANAJEMEN, [S.l.], v. 11, n. 3, p. 394-411, oct. 2021. ISSN 2460-5328. Available at: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/11620. Date accessed: 21 june 2024. doi:http://dx.doi.org/10.22441/mix.2021.v11i3.007.

Anhar, I. N. U. (2020). Kerangka Konseptual Pengaruh Kepuasan Kerja Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior. Youth & Islamic Economic, 1(02), 1-8.

Ardila, W.,0 Hulmansyah, H., & Huda, N. (2018). Pengaruh quality of work life (qwl) dan organizational climate terhadap kepuasan kerja yang berimplikasi pada organizational citizenship behaviour karyawan di politeknik jakarta. Jurnal lentera bisnis, 7(1), 111-122.

Boshnak, H. A. (2021). Corporate Governance Mechanisms and Firm Performance in Saudi Arabia. International Journal of Financial Research, 12(3), 446. https://doi.org/10.5430/ijfr.v12n3p446

Chang, W.-J., Liao, S.-H., Lee, Y.-J., & Lo, W.-P. (2015). Organizational commitment, knowledge sharing and organizational citizenship behaviour: the case of the Taiwanese semiconductor industry. Knowledge Management Research & Practice, 13(3), 299–310. https://doi.org/10.1057/kmrp.2013.51

Cheng, Q. (2009). Notice of Retraction: Educational Professionals: The Effects of Work Ethic on Organizational Citizenship Behaviors. 2009 International Conference on Computational Intelligence and Software Engineering, 1–4. https://doi.org/10.1109/CISE.2009.5363525

Crossan, M. M., Lane, H. W., White, R. E., & Djurfeldt, L. (1995). Organizational learning: Dimensions for a theory. The International Journal of Organizational Analysis, 3(4), 337–360). https://doi.org/10.1108/eb028835

Dipaola, M., & Tschannen-Moran, M. (2001). Organizational Citizenship Behavior in Schools and Its Relationship to School Climate. Journal of School Leadership, 11(5), 424–447. https://doi.org/10.1177/105268460101100503

Chauhan, Y., Lakshmi, K. R., & Dey, D. K. (2016). Corporate governance practices, self-dealings, and firm performance: Evidence from India. Journal of Contemporary Accounting & Economics, 12(3), 274–289. https://doi.org/10.1016/j.jcae.2016.10.002

Charmiati, P. G. H. A., & Surya, I. B. K. (2019). Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional Sebagai Variabel Mediasi (Doctoral dissertation, Udayana University).

Chawla, D., & Joshi, H. (2010). Knowledge management practices in Indian industries—A comparative study. Journal of Knowledge Management, 14, 708–725.10.1108/13673271011074854

Chen, C. J., & Huang, J. W. (2009). Strategic human resource practices and innovation performance—The mediating role of knowledge management capacity. Journal of Business Research, 62, 104–114.10.1016/j.jbusres.2007.11.016

Chen, Y. Y., & Huang, H. L. (2012). Knowledge management fit and its implications for business performance: A profile deviation analysis. Knowledge-Based Systems, 27, 262–270.10.1016/j.knosys.2011.11.012

Darroch, J. (2003). Developing a measure of knowledge management behaviors and practices. Journal of Knowledge Management, 7, 41–54.10.1108/13673270310505377

Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9, 101–115.10.1108/13673270510602809

Davenport, E., & Cronin, B. (2000). Knowledge management: Semantic drift or conceptual shift? Journal of Education for Library and Information Science, 41(4), 294–306. https://doi.org/10.2307/40324047

du Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11, 20–29.10.1108/13673270710762684

Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16, 879–903.10.1108/13673271211276173

Davis, J. H., Schoorman, F. D., & Donaldson, L. (1997). Toward a stewardship theory of management. Academy of Management Review, 22(1), 20–47. https://doi.org/10.2307/259223

Demirdag, S. (2015). Assessing Teacher Self-Efficacy and Job Satisfaction: Middle School Teachers. Journal of Educational and Instructional Studies in the World, August, 2146–7463. https://doi.org/10.13140/RG.2.1.2359.5364

Faradita. (2018). Pengaruh penerapan prinsip good corporate governance terhadap kepuasan kerja pegawai bank syariah mandiri banda aceh. (Universitas Islam Negeri Ar-Nairy Banda Aceh, 2018).

Gustari, I., & Widodo, W. (2020). Exploring the effect of empowerment and GCG on OCB: Mediating by job satisfaction. Journal of Xi'an University of Architecture & Technology, 12(5), 753-761.

Ghozali, Imam. 2014. Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Edisi 4. Semarang : Badan Penerbit Universitas Diponegoro.

Hamzah, M., Nasir, M., Hamid, M., & Mujahid, M. (2022). Importance of Work Motivation and the Culture of the Company to Improve Organizational Citizenship Behavior. MIX: JURNAL ILMIAH MANAJEMEN, 12(2), 247-262. doi:http://dx.doi.org/10.22441/jurnal_mix.2022.v12i2.006

Harefan, A., Yuliantini, T., Thoullon, M. S., Marlapa, E., Soelton, M., Karyatun, S., & Humaidah, S. I. (2023). Intimate Servant Leadership and Transformational Leadership Improve Organizational Citizenship Behavior. American International Journal of Business Management (AIJBM), 06-16.

Harma, A., Ahri, R. A., & Ambas, J. (2020). Pengaruh Penerapan Good Governance terhadap Kepuasan Kerja dan Kinerja di Rumah Sakit Umum Daerah Labuang Baji Makassar. Journal of Muslim Community Health, 1(2), 74-95.

Hartanto, F. (2020). Efek Good Corporate Governance Dan Enterprise Risk Management Terhadap Nilai Perusahaan (Survei Pada Perusahaan Jasa Sub Sektor Transportasi Yang Terdaftar Di Bursa Efek Indonesia Periode 2015-2019) (Doctoral dissertation, Universitas Komputer Indonesia).

Haenlein, M., & Kaplan, A. M. (2004). A beginner’s guide to partial least squares analysis. Understanding Statistics, 3(4), 283–297. https://doi.org/10.1207/s15328031us0304_4

Hatfield, R. D., Turner, J. H., & Spiller, S. (2013). Altruism, reciprocity, and cynicism: A new model to conceptualize the attitudes which support prosocial behaviors. Journal of Organizational Culture, Communications and Conflict, 17(2), 159.

Iqbal, H. K., Aziz, U., & Tasawar, A. (2012). Impact of organizational justice on organizational citizenship behavior: An empirical evidence from Pakistan. World Applied Sciences Journal, 19(9), 1348–1354. https://doi.org/10.5829/idosi.wasj.2012.19.09.750

Jufrizen, J., Khair, H., Kesuma, A., Sari, M., & Pandia, M. (2023). Servant Leadership and Organizational Culture on Organizational Citizenship Behavior: The Mediation Role of Job Satisfaction. MIX: JURNAL ILMIAH MANAJEMEN, 13(1), 138-160.

Kaur, P., Malhotra, K., & Sharma, S. K. (2020). Employer branding and organizational citizenship behavior: The mediating role of job satisfaction. Asia-Pacific Journal of Management Research and Innovation, 16(2), 122-131.

Kotler, P., & Keller, K. L. (2010). Ebook of Marketing Management 13th Edition,1, 662.

Kunda, M. M., Ataman, G., & Behram, N. K. (2019). Corporate social responsibility and organizational citizenship behavior: The mediating role of job satisfaction. Journal of Global Responsibility.

Kurniawan, F. (2018). Pengaruh Knowledge Management Dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Tenaga Kependidikan Universitas X Yogyakarta) (Doctoral dissertation, Universitas Islam Indonesia).

Le, P. B., & Lei, H. (2018). Fostering knοwledge sharing behaviours through ethical leadership practice: The mediating roles of disclosure-based trust and reliance-based trust in leadership. Knοwledge Management Research and Practice, 16(2), 183–195. https://doi.org/10.1080/14778238.2018.1445426

Meidryastuti, A. (2018). Pengaruh Dimensi Good Corporate Governance Terhadap Kinerja Keuangan Perusahaan (Pada Sektor Perbankan Yang Terdaftar Di Bursa Efek Indonesia). Jurnal Ilmiah Mahasiswa FEB, 6(2).

Nadine Harum, M. (2021). Analisis penerapan prinsip-prinsip good corporate governance di pt. Satu maju hotelindo (Doctoral dissertation, Sekolah Tinggi Ilmu Ekonomi Indonesia).

Nasution, M. A. (2021). Analisis Penerapan Prinsip-Prinsip Good Corporate Governance Pada Cv. Petra Kausa Medan. Juripol (Jurnal Institusi Politeknik Ganesha Medan), 4(1), 236-242.

Ng, L.-P., Choong, Y.-O., Kuar, L.-S., Tan, C.-E., & Teoh, S.-Y. (2021). Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement. International Journal of Healthcare Management, 14(3), 797–804. https://doi.org/10.1080/20479700.2019.1698850

Nikmah, K. (2021). Analisis Pengaruh Kecerdasan Emosional Dan Kecerdasan Budaya Terhadap Kinerja Melalui Organizational Citizenship Behaviour (Studi pada Karyawan PDAM Surakarta), (Doctoral dissertation, Universitas Muhammadiyah Surakarta).

Nur Hidayati, N. (2019). Pengaruh Prinsip Good Corporate Governance Terhadap Kinerja Karyawan Pt. Pos Indonesia (Studi Kasus PT. Pos Indonesia Cabang Jatinegara) (Doctoral Dissertation, Sekolah Tinggi Ilmu Ekonomi Indonesia (STEI) Jakarta).

Ode, E., & Ayavoo, R. (2020). The Mediating Role Of Knowledge Application In The Relationshipbetween Knowledge Management Practices And Firm Innovation. Journal of Innovation & Knowledge 5, 209–217.

Organ, D. W. (1997). Organizational Citizenship Behavior: It’s Construct Clean-Up Time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002_2

Putra, I. P. A. K., Kusuma, P. A., & Sudibya, I. G. A. (2018). Pengaruh Kepuasan Kerja, Komitmen Organisasional Dan Motivasi Kerja Terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 7(8), 4447-4474.

Reguera-Alvarado, N., de Fuentes, P., & Laffarga, J. (2017). Does Board Gender Diversity Ramzan, S., & Khan, I. M. (2010). Dimension reduction and remedy of multicollinearity using latent variable regression methods. World Applied Science Journal, 8(4), 404–410.

Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing, 26(4), 332–344. https://doi.org/10.1016/j.ijresmar.2009.08.001

Rohman, F., Noermijati, N., Soelton, M., & Mugiono, M. (2022). Model altruism in improving organizational performance in social welfare institutions ministry of social affairs of the republic of Indonesia. Cogent Business & Management, 9(1), 2151678. https://doi.org/10.1080/23311975.2022.2151678

Influence Financial Performance? Evidence from Spain. Journal of Business Ethics, 141(2), 337–350. https://doi.org/10.1007/s10551-015-2735-9

Restyorini, D. F. (2019). Pengaruh Knowledge Management Terhadap Kepuasan Kerja Karyawan Pada Pt. Semen Indonesia (Persero) Tbk (Doctoral dissertation, Universitas Airlangga).

Ridzuan, A. A., Sam, H. K., & Adanan, M. A. (2008). Knowledge management practices in higher learning institutions in Sarawak. Asian Journal of University Education, 4(1), 69–89. https://education.uitm.edu.my/ajue/wp-content/uploads/2019/04/Chapter-6-Knowledge-Management-Practices-in-Higher-Learning-Institutions-in-Sarawak.pdf

Luthans. (2010). Organizational Behavior. In McGraw-Hills (Vol. 1, Issue 1). http://journals.aom.org/doi/10.5465/amr.1976.28118669

Robbins, Stephen P., & Judge, T. A. (2017). Organizational Behavior, Seventeenth Edition, Global Edition. In Pearson Education Limited.

Robbins, S P, Judge, T. A., & Breward, K. E. (2018). [BOOK] Essentials of organizational behavior.

Rulianti, E. (2022). Pengaruh Komitmen Organisasional, Kepuasan Kerja, Dan Budaya Organisasi Terhadap Organizational Citizenship Behavior. Eqien-Jurnal Ekonomi dan Bisnis, 10(1), 341-350.

Saragih, Lisnatiawati; HERMANTO, Djamarel. Analysis of Knowledge Sharing Determinants and Their Impact on Sustainability Organization Performance in Private Universities. MIX: JURNAL ILMIAH MANAJEMEN, [S.l.], v. 12, n. 3, p. 505-523, oct. 2022. ISSN 2460-5328. Available at: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/16046. Date accessed: 21 june 2024. doi:http://dx.doi.org/10.22441/jurnal_mix.2022.v12i3.010

Setiawan, M. H., Prayekti, P., & Kurniawan, I. S. (2020). Faktor Yang Mepengaruhi Organizational Citizenship Behavior Badan Usaha Milik Desa. JBTI: Jurnal Bisnis: Teori dan Implementasi, 11(1), 23-34.

Statsoft, I. N. C. (2013). STATISTICA (data analysis software system), ver. 12. Tulsa, OK, USA.

Subur Karyatun, Tri Wahyono, Intan Apriadi, Priyono Priyono, Harefan Arief, Muhammad Andy Rachman Hakim, Mochamad Soelton. 2023. Determinants of Employee Performance in the Manufacturing Industry. American International Journal of Business Management (AIJBM) ISSN- 2379-106X, www.aijbm.com Volume 6, Issue 09 (Sept.-2023), PP 79-89. https://www.aijbm.com/archive/ https://www.aijbm.com/current-issue/

Sugiyono. (2017). Metode Penelitian Kuntitatif Kualitatif dan R&D. Alfabeta: Bandung

Suriyana, N., Wijaya, R. A., & Kumbara, V. B. (2020). Pengaruh Tingkat Quality Of Work Life (Qwl), Dan Knowledge Management Terhadap Organizational Citizenship Behavior Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PT. Graindo Mediatama. Jurnal manajemen pendidikan dan ilmu sosial, 1(2), 548-559.

Susi, D., & Hermawan, H. A. (2022). Pengaruh Knowledge Management, Skills, Attitude, Dan Penerapan Sistem Informasi Akuntansi Terhadap Kinerja Karyawan (Studi Pada Kantor Wilayah VI PT. Bank Mandiri (persero) Tbk) (Doctoral dissertation, Fakultas Ekonomi dan Bisnis).

Soelton, M., Apriani, F., Wahyono, T., Arief, H., Saratian, E. T. P., Nugrahati, T., & Syah, T. Y. R. (2021). Conceptualizing the Role of Organizational Performance and Good Corporate Governance in Social Welfare Institutions Banten–Indonesia. International Journal of Innovative Science and Research Technology, 6(3), 982-992.

SOELTON, M., ROHMAN, F., MUGIONO, M., INDRAJAYA, S., MARLAPA, E., & VIZANO, N. (2022). BUSINESS PLAN MODEL IN CREATING FAMILY ENTREPRENEURSHIP. ICCD, 4(1), 216-220. https://doi.org/10.33068/iccd.v4i1.467

Titisari, Purnamie. (2014). Peranan Organizatinal Citizenship Behavior Dalam Meningkatkan Kinerja Karyawan. Jakarta: Mitra Wacana Media.

Turulja, L., & Bajgoric, N. (2018). Information technology, knowledge management and human resource management. VINE Journal of Information and Knowledge Management Systems, 48(2), 255–276. https://doi.org/10.1108/VJIKMS-06-2017-0035

Wang, Y.-D., & Sung, W.-C. (2016). Predictors of Organizational Citizenship Behavior: Ethical Leadership and Workplace Jealousy. Journal of Business Ethics, 135(1), 117–128. https://doi.org/10.1007/s10551-014-2480-5

Wahyuningsih, W., Lukiana, N., & Irwanto, J. (2019, July). Pengaruh Kepuasan Kerja Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (Studi Kasus pada Karyawan Koperasi Serambi Dana Lumajang). In Proceedings Progress Conference (Vol. 2, No. 1, pp. 467-474).

Widodo Widodo, Sulistiasih Sulistiasih. 2021. Vitalizing organizational justice in mediating effect of good corporate governance on teacher’s organizational citizenship behavior. Jurnal Konseling dan Pendidikan. Vol. 9, No. 2, 2021, pp. 164-170. DOI: https://doi.org/10.29210/155200. ISSN: 2337-6740 (Print) ISSN: 2337-6880 (Electronic)

Widiyanto, T., & Setyawasih, R. (2019). Pengaruh Kompensasi dan Disiplin Kerja terhadap Kepuasan Kerja Karyawan. Optimal. Jurnal Ekonomi dan Kewirausahaan, 13(2), 111-125.

Yuliantini, T., Ramli, M., Kuswibowo, C., Malihah, F., & Ali, A. (2024). How Transformational Leadership and Job Satisfaction Can Effect on Organizational Commitment and Increase Organizational Citizenship Behavior. MIX: JURNAL ILMIAH MANAJEMEN, 14(1), 124-142. doi:http://dx.doi.org/10.22441/jurnal_mix.2024.v14i1.007




DOI: http://dx.doi.org/10.22441/jurnal_mix.2024.v14i2.009

Refbacks

  • There are currently no refbacks.


MIX: Jurnal Ilmiah Manajemen
Journal URL: http://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix
Journal DOI: 10.22441/jurnal_mix
P-ISSN: 2088-1231
E-ISSN: 2460-5328

Editor's Address:

Magister Management Department, Universitas Mercu Buana.
Tedja Buana Building 4th Floor.
Jl. Menteng Raya No. 29, Jakarta 10340.

The Journal is Indexed and Abstracting by:

 

Web Analytics Made Easy - StatCounter
View My Stats