PENGARUH COMPUTER SELF-EFFICACY TERHADAP KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS LAYANAN, PENGGUNAAN, KEPUASAN PENGGUNA, DAN DAMPAK INDIVIDU

Abstract

Abstract: The study aims to determine the effect of computer self-efficacy (CSE) on the quality
system, the quality of information, quality of service, usage, satisfaction and impact of individual
users by using a model of success Delone and McLean information systems. The study
conducted on students of system users of e-learning in higher education. The population used in
this study amounted to 144 686 students with a total sample of 178. The sampling method using
proportional random sampling. The analysis tool used is the Generalized Structured Component
Analysis (GSCA). The results showed that CSE significant effect on the quality system, the
quality of information, quality of service, usage and impact of the individual. Quality systems
have a significant effect on the quality of information, usage, and user satisfaction. The quality
of information significantly influence the use and user satisfaction. Service quality significantly
influence the use and user satisfaction. User satisfaction significantly influence the individual
impact. The results also show that the better CSE students will further improve system quality,
information quality, service quality, use, and impact of the individual. The better the students'
perceptions of the quality system, the quality of information, and the quality of service will
increase the usage and user satisfaction. The better use will have an impact on user satisfaction,
so that will have an impact on individual performance.
Keywords: Computer Self-Efficacy (CSE), Quality Systems, Information Quality, Service
Quality, Use, User Satisfaction and Individual Impact.