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Vol 11, No 2, (2019): OE Juli 2019 Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis Abstract  PDF
Eka Indah Yulistyari, Chotibul Umam, M. Reiza Fachrozy
 
Vol 12, No 2, (2020): OE Juli 2020 The influences of product quality, price and service quality to increase consumer satisfaction of Dorayaki product at CV Abe Seika Abstract  PDF
Sarah Isniah, Romli Septiadi, Aprillia Susmita
 
Vol 11, No 1, (2019): OE Maret 2019 Analisis Dimensi Kualitas Pelayanan Televisi Berlangganan Abstract  PDF
Rorio Gomgom Simarmata
 
Vol. 14, No. 2, (2022): OE JULY 2022 Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02 Abstract  PDF
Yolla Depriany Rimba Panggalo, La Ode Ahmad Safar Tosungku, Lina Dianati Fathimahhayati
 
Vol. 15, No. 2, (2023): OE July 2023 Analysis of factors influencing customer satisfaction dkriuk fried chicken serua using PLS-SEM Abstract  PDF
Dikki Mahardika, Dadang Surjasa, Dian Mardi Safitri
 
Vol 9, No 3, (2017): OE November 2017 ANALISIS PENGARUH CUSTOMER RELATIONSHIP MARKETING DAN LAYANAN PURNA JUAL TERHADAP KEPUASAN PELANGGAN Abstract  PDF
Hardiyanti Lestari Kusuma
 
Vol 9, No 1, (2017): OE Maret 2017 ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI Abstract  PDF
Deny Wibisono
 
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