Search


 
Issue Title
 
Vol. 15, No. 1, (2023): OE March 2023 Planning to improve the quality of public services using servqual and Quality Function Deployment integration Abstract  PDF
Anis Saleh, Yan Herdianzah, Andi Pawennari, Arfandi Ahmad
 
Vol 12, No 2, (2020): OE Juli 2020 The influences of product quality, price and service quality to increase consumer satisfaction of Dorayaki product at CV Abe Seika Abstract  PDF
Sarah Isniah, Romli Septiadi, Aprillia Susmita
 
Vol 11, No 2, (2019): OE Juli 2019 Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis Abstract  PDF
Eka Indah Yulistyari, Chotibul Umam, M. Reiza Fachrozy
 
Vol 11, No 1, (2019): OE Maret 2019 Analisis Dimensi Kualitas Pelayanan Televisi Berlangganan Abstract  PDF
Rorio Gomgom Simarmata
 
Vol. 14, No. 2, (2022): OE JULY 2022 Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02 Abstract  PDF
Yolla Depriany Rimba Panggalo, La Ode Ahmad Safar Tosungku, Lina Dianati Fathimahhayati
 
Vol 9, No 1, (2017): OE Maret 2017 ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI Abstract  PDF
Deny Wibisono
 
Vol. 15, No. 2, (2023): OE July 2023 IN PRESS Analysis of factors influencing customer satisfaction dkriuk fried chicken serua using PLS-SEM Abstract  PDF
Dikki Mahardika, Dadang Surjasa, Dian Mardi Safitri
 
Vol 9, No 3, (2017): OE November 2017 USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD Abstract  PDF
Dwi Rahmawati
 
0 - 0 of 8 Items

Search tips:

  • Search terms are case-insensitive
  • Common words are ignored
  • By default only articles containing all terms in the query are returned (i.e., AND is implied)
  • Combine multiple words with OR to find articles containing either term; e.g., education OR research
  • Use parentheses to create more complex queries; e.g., archive ((journal OR conference) NOT theses)
  • Search for an exact phrase by putting it in quotes; e.g., "open access publishing"
  • Exclude a word by prefixing it with - or NOT; e.g. online -politics or online NOT politics
  • Use * in a term as a wildcard to match any sequence of characters; e.g., soci* morality would match documents containing "sociological" or "societal"